API Support Specialist

Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader . JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do: As an API Support Specialist, you will work closely with vendors, development teams, and internal stakeholders to design, support, improve, and maintain API integrations that drive seamless financial experiences for our expanding customer base. This role requires a blend of technical expertise, problem-solving skills, and cross-departmental collaboration to meet both business and technical objectives. This is a terrific opportunity for an individual who is passionate about working with cutting-edge technology, supporting innovative API solutions, and contributing to the growth of NinjaTrader and our partners. If you are a self-starter who thrives in a dynamic environment and enjoys working on impactful projects, we encourage you to apply! In this role you will: Provide first response technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations Maintain active communication and support with API users via customer service channels Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely Collaborate across multiple departments to ensure technical and business objectives are met Advocate for developers by driving feature requests and requirements with Product and Engineering teams Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities What you'll need: Experience in API Support or 3+ years of software development Demonstrated expertise with WebSockets, SQL, JSON, or using third-party REST APIs Demonstrated ability to manager and respond to time-sensitive incidents, including participation in a periodic on-call rotation outside normal business hours Experience with JIRA ticketing systems, GCP logs, and BigQuery are a plus Experience with Java, C++, .NET, and other programming languages are a plus A passion for excellent documentation, with strong oral and written communication skills Experience troubleshooting complex problems, working effectively across multiple teams Availability for 1st shift hours: 5:00am–2:30pm or 8:00am–4:30pm CST (fairly flexible and customizable) Compensation: The salary range for this role will be $70,000.00 - $80,000.00 USD. In addition, this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Location: This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. Hybrid: For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 20 additional flex remote days annually 5 Company Wide Office-Optional weeks tied to major holidays Our Core Benefits Include: Generous PTO 7 Paid Holidays Annually + 5 Conditional Holidays Annually 1 Service Day Annually 401k with 3.5% Company Match Paid Parental Bonding Leave Health, Vision, Dental Coverage Life and Disability Insurance Covered 100% by NinjaTrader We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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