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Global Customer Success Senior Manager - Network - AMER

Hdep Fa Us2 Oraclecloud Com CX · Dallas, TX, United States; US-Dallas-DFW10, Dallas, TX, US; US-Austin-AUS01, Austin, TX, US · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyHdep Fa Us2 Oraclecloud Com CX
TitleGlobal Customer Success Senior Manager - Network - AMER
Normalized title-
Department / teamCustomer Success
LocationDallas, TX, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-04-27 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Hdep Fa Us2 Oraclecloud Com CX.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Dallas.Open
Department jobsActive postings in Customer Success.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHdep Fa Us2 Oraclecloud Com CX
Source15b5a3ae-7438-40e5-8519-bed5461b01bc
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description Position Title: Customer Success Senior Manager Location: Dallas or Austin, TX (Hybrid) Your role Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. What you’ll do Accountable for overall post sales customer health for in scope customers across Client Engagement – Meeting cadence, attendance, frequency Service Management – SLA attainment including implementation and support risk. Financial Health – Aged debt and churn risk Product utilization – Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriated informed. Identify ‘at risk’ renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners Adhere to the QHSSE Responsibility Matrix Participates in the Global Customer Success community. Interface with Operations Management Team and contributes actively beyond the own responsibility areas What you’ll need Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in customer relationship Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers ITIL qualifications and experience are preferred. Levels of CSM will vary based on the customer type and expertise. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter . A bit about our team Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Full job record

Job ID110dad8a4e47495329949921afc20e56add61d70
Org ID38f0dc64-605e-45d8-b67a-e3338355cd6e
Source ID15b5a3ae-7438-40e5-8519-bed5461b01bc
Board ID15b5a3ae-7438-40e5-8519-bed5461b01bc
Provideroracle_hcm
Provider Job Key7781
TitleGlobal Customer Success Senior Manager - Network - AMER
Normalized Title—
Statusactive
Activeyes
Location TextDallas, TX, United States; US-Dallas-DFW10, Dallas, TX, US; US-Austin-AUS01, Austin, TX, US
DepartmentCustomer Success
Team—
Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionTX
CityDallas
Salary RawDescription Position Title: Customer Success Senior Manager Location: Dallas or Austin, TX (Hybrid) Your role Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. What you’ll do Accountable for overall post sales customer health for in scope customers across Client Engagement – Meeting cadence, attendance, frequency Service Management – SLA attainment including implementation and support risk. Financial Health – Aged debt and churn risk Product utilization – Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, process & policy changes. Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services. Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks. Enhanced Red event customer communication during & post incident to ensure key internal and customer stakeholders are appropriated informed. Identify ‘at risk’ renewals and potential churn ensuring awareness across accountable internal functional teams. Coordination of post RFS customer audits through to successful conclusion Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed. Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners Adhere to the QHSSE Responsibility Matrix Participates in the Global Customer Success community. Interface with Operations Management Team and contributes actively beyond the own responsibility areas What you’ll need Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in customer relationship Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company. Experience with Service Management, preferably of more complex international customers ITIL qualifications and experience are preferred. Levels of CSM will vary based on the customer type and expertise. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter . A bit about our team Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Salary Min—
Salary Max—
Salary Currency—
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Source URLhttps://hdep.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/7781
Apply URLhttps://hdep.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/7781
First Seen At2026-05-31 17:56:45Z
Last Seen At2026-06-06 19:25:35Z
Last Checked At2026-06-06 19:25:35Z
Last Changed At2026-05-31 17:56:45Z
Inactive At—
Source Posted At2026-04-27 00:00:00Z
Source Updated At—
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margin-right: 8.5pt; margin-top: 0in;\"><span>Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards.</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Increase customer awareness of organization changes, new and existing Product bulletins and System, process &amp; policy changes.</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations.</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Interlock with Implementation teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services.</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Increase internal functional team awareness of enhanced customer operational requirements through Customer Playbooks.</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Enhanced Red event customer communication during &amp; post incident to ensure key internal and customer stakeholders are appropriated informed.</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Identify ‘at risk’ renewals and potential churn ensuring awareness across accountable internal functional teams.</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Coordination of post RFS customer audits through to successful conclusion</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Closing the loop on all customer listening posts and surveys detractors to ensure follow up completed.</span></li><li style=\"line-height: 14.5pt; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in;\"><span>Managing service-related customer escalations and complaints including their recording, management, escalation, and resolution</span></li><li style=\"line-height: 14.5pt; margin-bottom: 8pt; margin-right: 8.5pt;\"><span>Accountable for identifying and driving opportunities for service improvement through accountable functional teams and process owners</span></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Adhere to the QHSSE Responsibility Matrix</span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in; vertical-align: baseline;\"><span>Participates in the Global Customer Success community.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Interface with Operations Management Team and contributes actively beyond the own responsibility areas</span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><strong>What you’ll need</strong>&nbsp;</p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in; vertical-align: baseline;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"line-height: 115%;\">Bachelor’s degree in, Business, IT, Engineering or related discipline or equivalent work experience in customer relationship&nbsp;</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in; vertical-align: baseline;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"line-height: 115%;\">Minimum 5+ years of experience in a customer facing roles in a service company, preferably a utility, data centre, IT, or telecommunications company.&nbsp;</span></span></p></li><li><p style=\"line-height: 115%; margin-bottom: 0in; margin-right: 8.5pt; margin-top: 0in; vertical-align: baseline;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"line-height: 115%;\">Experience with Service Management, preferably of more complex international customers&nbsp;</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\">ITIL qualifications and experience are preferred.</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Levels of CSM will vary based on the customer type and expertise.&nbsp;</span><br><br>&nbsp;</p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><strong>A bit about us</strong></p><p style=\"line-height: normal; margin-bottom: 0in; text-align: justify;\">Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.</p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">To learn more about Digital Realty, please visit <a href=\"http://www.digitalrealty.com\">digitalrealty.com</a> or follow us on <a href=\"https://www.linkedin.com/company/digitalrealty\">LinkedIn</a> and <a href=\"https://twitter.com/digitalrealty\">Twitter</a>.</p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><strong>A bit about our team&nbsp;</strong></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span>Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.</span></p><p style=\"line-height: normal; margin: 0in 0in 0in 0.5in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><strong>What we can offer you</strong></p><p style=\"line-height: normal; margin-bottom: 0in;\">Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p>Apply today, take charge of your career and grow your talents with us.</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Health and Safety</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\">Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.</span></p><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\"><strong>Our Compensation Philosophy</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black;\">Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.</span><span style=\"color: rgb(51, 51, 51);\"> Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.</span></p>",
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GET https://api.bluedoor.sh/job-postings/v1/jobs/110dad8a4e47495329949921afc20e56add61d70?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/38f0dc64-605e-45d8-b67a-e3338355cd6eJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/15b5a3ae-7438-40e5-8519-bed5461b01bcJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/110dad8a4e47495329949921afc20e56add61d70/eventsJSON

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