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    "requisitionDescription": "<div><div><div><div><p><strong>Work Schedule:&nbsp;</strong>15-20 hours per week; shifts based on operational needs of the organization Hybrid Eligible&nbsp;</p><p><strong>Overview</strong></p><p>Associated Students, Inc. (ASI) employs student-focused professionals with equity-mindsets. Established in 1963, Associated Students, Inc. (ASI) is a non-profit corporation led by a 14-member board of elected student leaders. ASI is an auxiliary organization authorized by the California State University Board of Trustees to perform Student Life functions for Cal Poly Pomona students. ASI provides opportunities for student engagement, student leadership and employment, and a multitude of Student Life programs and services e.g., recreation and wellbeing, student union and activities, student government, clubs and organizations, food pantry, and childcare. The administrative and student support areas of ASI include human resources, financial services, information technology, facilities management, and marketing. ASI employs approximately 500 part-time students and 60 full-time staff members. ASI accepts the responsibility for conscientiously managing mandatory student fees and state-owned facilities: $18M annual operating budget, $5M annual debt service, approximately $24M in reserves, and 294,253 square feet of student space (student union, recreation center, and pool). ASI is in the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 28,000 students.&nbsp;</p><p>As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives by engaging every student. With a commitment to learning, continuous improvement, and innovation, ASI employs dynamic team members who support team learning, co-creation, radical candor, psychological safety, growth mindset, and live out equity, diversity, and inclusion practices.&nbsp;</p><p><strong>DEPARTMENT INFORMATION</strong></p><p>The Human Resources (HR) department consists of a team of dynamic individuals who are committed to navigating the exciting and unprecedented opportunities presented to them. HR is currently in the process of restructuring into four distinct units (Talent Acquisition, HR Systems and Compensation, Employee Experience and Manager Support), exploring new opportunities, implementing new systems, expanding outreach, cleaning up old processes, reviewing and rethinking policies and practices to add greater value to the humans they serve and the student experiences they support. It&rsquo;s an exciting journey to be on, where HR can co-create and make positive changes, remove unnecessary barriers, and streamline what they do. With bold ideas, the specialized knowledge, and experiences of team members, learned failures, and constant analysis and execution&mdash;the HR department is a powerful strategic asset to ASI!</p><p><strong>POSITION DEFINITION</strong></p><p>Under direct supervision of the Employee Experience Manager, the Employee Support Supervisor provides oversight and supervision of the human-centered operational and interpersonal employee experience within the workplace environment and culture. Focused on overall employment satisfaction and support, this position also oversees the intake of leave administration and workers&#39; compensation management and assists with benefit administration of ASI employees. This position enhances the area and infrastructure, ensuring an equitable, inclusive experience for all staff. In alignment with ASI&rsquo;s guiding ideas, the Employee Support Supervisor will contribute to and maintain a student learning-centered HR Department by working collaboratively with organizational stakeholders. The position assists in the supervision of the employee support assistants.</p><p><strong>ESSENTIAL DUTIES&nbsp;</strong></p><p><u>Supervisory Responsibilities</u></p><ul><li>Responsible for recruitment, supervision, training, and development; Assists with the performance management, and guidance to staff, setting goals, preparing evaluations of their performance, and cross-training to effectively work towards a cohesive, collaborative, and synergistic team: (12) part-time Employee Support Assistants&nbsp;</li><li>Ensure assigned operations in the area are carried out in a human-centered manner and in accordance with established policies and procedures based on organizational and department goals and progressive human-centered HR standards&nbsp;</li><li>Manage the employee support team ensuring work is properly allocated and completed in a timely and accurate manner and guide overall areas&rsquo; priorities.</li></ul><p><u>Employee Experience Management</u></p><ul><li>Assists in the development, implementation, management, and evaluation of the ASI employee experience strategy to meet employee needs, providing specialized support for inclusive, equitable employment practices and benefit programs</li><li>In collaboration with stakeholders, provides assistance with ensuring a human-centered employee experience through employee services, activities, events, and other support centered around wellbeing, benefits programs, customer service, as needed.</li><li>Oversees the employee services desk/center to support employee needs, including but not limited to, tracking equipment and supplies assignments, providing company swag, and provide general employee information&nbsp;</li><li>Assists with maintenance and communication of all benefit programs including, but not limited to, group health and life plans and rates (medical, dental, vision), CalPERS retirement, monthly billing reports and reconciliation, university parking, annual 1095Cs, retirees and COBRA</li><li>Serves as initial intake point of contact for all aspects of employee leave of absence management, including compliance with relevant regulations, communication with employees and managers, benefits integration, and accurate record-keeping.</li><li>Assist with the DMV Pull Notice program administration, including enrollment and deletion of drivers, collecting necessary documents, tracking expiration dates, and communicating status with department and organizational leadership, as needed</li><li>Assists employees through the off-boarding process, including but not limited to, exit interviews and follow-up documentation &nbsp;</li><li>Oversee the development, documentation, and implementation of standard operating procedures for the area administration including human-centered best practices</li><li>Communicates with stakeholders on trends and outliers in employee experiences.</li><li>Assist with general HR inquiries, issues and discrepancies from employees, managers, and administrators, as needed</li></ul><p><u>General</u></p><ul><li>Maintains an inclusive department environment by providing exceptional customer service for ASI staff, management, and off campus constituents&nbsp;</li><li>Actively stays updated on current employee experience best practices, including forward thinking trends in compliance with all legal requirements &nbsp;</li><li>Actively engage as an organizational leader in all ASI team learning and training as well as ASI and University meetings, task teams, and committees<strong>&nbsp;</strong></li><li>Role model the behaviors of ASI core values, constantly challenging one&rsquo;s mental models as an active learner&nbsp;</li><li>Attends all ASI required trainings, including but not limited to, annual all staff and department retreats&nbsp;</li><li>Performs other related duties, as assigned</li></ul><p><strong>MINIMUM QUALIFICATIONS</strong></p><ul><li>12 credits in Management &amp; Human Resources (MHR) or equivalent</li><li>Minimum of 6 months in customer service&nbsp;</li><li>Minimum of 1 year of leading or supervising the work of others</li><li>Excellent analytical skills and ability to interpret data, identify trends and recommend improvement practices in employee experience</li><li>Experience within a university or nonprofit environment, preferred.&nbsp;</li></ul><p><strong>KNOWLEDGE, SKILLS AND ABILITIES</strong>.&nbsp;</p><ul><li>Ability to utilize problem-solving techniques to evaluate human resources challenges, understand and apply applicable rules and regulations&nbsp;</li><li>Ability to understand problems and objectives from a broad perspective and discern applicable underlying principles to develop strategic solutions when dealing with employee experience resolving sensitive issues</li><li>Knowledge and ability to develop and implement effective and efficient processes, procedures, and solutions.</li><li>Ability to plan, direct, and review a variety of activities and meet important deadlines.&nbsp;</li><li>Knowledge of, or ability to quickly learn, CSU and ASI policies and procedures.&nbsp;</li><li>General knowledge of the principles of personnel management and supervision and ability to effectively utilize management skills.</li><li>Ability to change priorities when needed to meet changing and overlapping deadlines.</li><li>Ability to communicate effectively, both orally and in writing, with diverse student, staff, faculty, and community members in a courteous manner with emphasis on customer service.</li><li>Knowledge of customer service standards and ability to create policies and procedures as well as motivate, train, and ensure staff provide quality service to all stakeholders.&nbsp;</li><li>Effective interpersonal skills with the proven ability to guide others in a highly collaborative manner.</li><li>Must be able to establish and maintain effective working relationships within a diverse multicultural environment.</li><li>Technical fluency with computer skills using standard office software (e.g. Microsoft Office Suite) and databases.</li><li>Ability to work with limited supervision, takes initiative and makes sound decisions within well established guidelines.</li><li>Ability to maintain confidentiality and a diplomatic, professional demeanor</li><li>Ability to prioritize tasks, display initiative and remain flexible in a changing environment</li></ul><p><strong>WORK ENVIRONMENT</strong></p><p>Frequently required to sit, talk and hear; manual dexterity, eye-hand coordination, and verbal communication; use of office equipment: telephones, computer, calculator, copier and fax. &nbsp; &nbsp; &nbsp;&nbsp;</p><p><strong>POSITION SENSITIVITY</strong> &nbsp;</p><p>Based on the duties and responsibilities of this position, this position has been designated to be a sensitive position with access to sensitive data.  A background check (including a criminal records check) must be completed satisfactorily before any candidate can begin employment with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position.  &nbsp;</p><p><strong>BACKGROUND CHECK</strong> &nbsp;</p><p>A background check (including a criminal records check) must be completed satisfactorily before any candidate can begin employment with Associated Students, Inc., Cal Poly Pomona. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASI employees who apply for this position.&nbsp;</p><p><strong>EMPLOYMENT ELIGIBILITY</strong> &nbsp;</p><p>Employment with ASI is open to any Cal Poly Pomona student who is eligible to work and has the legal right to work in the United States. In addition, student employees must be currently enrolled in a minimum of 6.0 units (undergraduate) and 4.0 units (graduate), international student employees must be enrolled in a minimum of 12.0 units (undergraduate) and 6.0 units (graduate) at the end of the add-drop period. Student employees are required to have a minimum overall and Cal Poly Pomona GPA of 2.0 and be in good academic standing with the University. Individuals enrolled only in Extended University are not eligible for hire. Exceptions to the unit load requirement are allowed during the summer term and for students who have applied for graduation for the current term. &nbsp;</p><p><strong> MANDATED REPORTING REQUIREMENT </strong>&nbsp;</p><p>In compliance with the California Child Abuse and Neglect Reporting Act (CANRA) and the CSU Executive Order 1083, each ASI employee is designated as a mandated reporter and is required to sign an Acknowledgment of Mandated Reporter Status and Legal Duty to Report Child Abuse and Neglect.<strong> </strong>&nbsp;</p><p><strong>SYSTEMWIDE SMOKE AND TOBACCO FREE ENVIRONMENT EO 1108: </strong> &nbsp;</p><p>Cal Poly Pomona is a smoke and tobacco-free campus. Please refer to the link below for policy information. <a href=\"http://www.calstate.edu/EO/EO-1108.html%E2%80%AF\" target=\"_blank\">http://www.calstate.edu/EO/EO-1108.html </a>&nbsp;</p><p><strong>COVID-19 VACCINATION</strong>&nbsp;</p><p>CSU, along with Associated Students Inc., strongly recommends all staff who are physically accessing campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose. See policy at<u> </u><a href=\"https://calstate.policystat.com/policy/11030468/latest\" target=\"_blank\">https://calstate.policystat.com/policy/11030468/latest</a><u>.</u> &nbsp;</p></div></div></div></div>\n",
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