Inside Sales & Support Specialist

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    "location": {
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      "postalCode": "52317",
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    "datePosted": "2026-03-06",
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    "description": "<p><span style=\"font-size: 18pt; text-decoration: underline\"><span style=\"font-weight: bold\">Inside Sales &amp; Support Specialist</span></span></p>\n<p><br>Location: North Liberty, IA<br>Department: Sales / Product<br>Employment Type: Full-Time<br>Schedule: Monday - Friday, 8:00am - 5:00pm CT</p>\n<p><br>Spotix is a growing e-commerce company specializing in premium hearth, patio, and outdoor living<br>products - fireplaces, fire pits, grills, and outdoor kitchens. We help homeowners and trade professionals<br>plan and purchase complex products online with confidence, and support them throughout their<br>projects.</p>\n<p><br>We’re looking for an Inside Sales &amp; Support Specialist to join our local team. This is an entry-to-mid level<br>role focused on supporting customers, learning a technical product catalog, and assisting with product<br>and sales-related questions. This role is best for someone who learns quickly, takes initiative, and isn’t<br>afraid to engage with customers while still building expertise.</p>\n<p><br><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">What You’ll Do</span></span><br>● Handle inbound customer calls, chats, and emails<br>● Learn and support a large catalog of hearth, patio, and outdoor living products<br>● Guide customers toward the right product based on needs, specifications, and budget<br>● Assist with quotes, product documentation, and order coordination<br>● Provide post-sale product support, basic troubleshooting, and order status updates<br>● Support active customer projects and escalate complex issues when needed<br>● Work closely with teammates and vendors to support customers throughout their projects<br>● Work across Shopify, NetSuite, and support tools<br>● Accurately document customer interactions and follow-ups</p>\n<p><br><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Learning Curve</span></span><br>This role comes with a learning curve in a technical product category (fire pits, fireplaces, and outdoor<br>cooking), but prior experience with these specific products isn’t required. You’ll begin by learning our<br>most commonly sold products and gradually build expertise across the full catalog. Early on, you’ll work<br>directly with customers, supported by experienced teammates and hands-on, interactive product<br>training.</p>\n<p><br><span style=\"text-decoration: underline\"><span style=\"color: rgb(0, 0, 0); font-weight: bold; text-decoration: underline\">Job Requirements</span></span><br>● Ability to sit or stand for extended periods during the workday<br>● Strong communication skills (verbal and written) with a consultative sales style<br>● Comfortable learning and working across multiple software systems and tools<br>● Fast learner comfortable handling technical products<br>● Organized, dependable, and detail-oriented<br>● Comfortable multitasking in a fast-paced environment<br>● Willing to engage with customers while still learning<br>● Occasional overnight travel may be required for training and vendor visits<br>● Preferred experience:</p>\n<p>○ DIY, trade, construction, or home-improvement experience (personal or professional)</p>\n<p>○ Prior customer service or inside sales experience</p>\n<p><br><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Why Work at Spotix</span></span><br>● Monday–Friday schedule<br>● Hands-on product training with real responsibility early<br>● This role can serve as a strong foundation for future growth into senior product or sales roles<br>● Casual, collaborative office environment</p>\n<p><br><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Benefits Include</span></span><br>● Health insurance (with company contribution)<br>● Dental and vision insurance<br>● 401k with company match<br>● Paid vacation and holidays<br>● Paid maternity/paternity leave<br>● Employee product discounts<br>● Casual dress code</p>\n<p><br></p>\n<p><br><span style=\"font-size: 12pt\"><em>Spotix is committed to creating a diverse and inclusive workplace. We celebrate differences and are </em><em>proud to be an equal-opportunity employer. </em></span></p>",
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