Product Support Sales Representative (PSSR)

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    "Title": "Product Support Sales Representative (PSSR)",
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    "Category": "Parts",
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    "ShortDescriptionStr": "As a Product Support Sales Representative or PSSR, the individual in this position will be responsible for providing high-quality product support through parts and service sales. ",
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    "ExternalDescriptionStr": "<p>Modern Machinery Co., Inc. has been in business for over 80 years. We sell, rent and service high-quality heavy equipment while providing exceptional customer service and product support to our customers. Modern Machinery is committed to our core values and creating a safe working environment for all our employees. For more information about our company, please visit our website at:&nbsp; <a href=\"http://www.modernmachinery.com/\" target=\"_blank\">www.modernmachinery.com</a>.</p><p>As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern’s customers.&nbsp;</p><p><i><strong>Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.&nbsp;</strong></i></p><p><strong>BENEFITS:</strong></p><ul><li>Medical, Dental, Vision, and Prescription Insurance</li><li>Health Savings Account</li><li>401k/Roth Retirement Savings Plan with Company Match</li><li>Participation in Annual Profit-Sharing Plan</li><li>Paid Time Off (Vacation, Sick, Holiday, Bereavement &amp; Parental Leave)</li><li>Gym Membership Reimbursement Program</li><li>Family Scholarship Program</li><li>Employee Assistance Program&nbsp;&nbsp;</li><li>Virtual Mental Health &amp; Tele Medicine Benefit</li><li>Company Paid Life Insurance &amp; Disability Benefits</li><li>Additional Supplemental Insurance (Term Life, Accident &amp; Critical Illness and Voluntary Vision)</li></ul><p><i>Modern Machinery is an Equal Opportunity Employer</i></p>",
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    "ExternalPostedStartDate": "2026-05-20T17:04:46+00:00",
    "ExternalQualificationsStr": "<p><strong>Job Requirements/Skills:</strong></p><ul><li>Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers</li><li>Requires a valid driver’s license and the ability to maintain an insurable driving record</li><li>Provide exceptional customer service</li><li>Ability to take the initiative to accomplish work with little supervision</li><li>Effectively manage relationships both internally and externally</li><li>Good verbal and written communication skills</li><li>Ability to exercise integrity, confidentiality, and discretion</li><li>Excellent time management and organizational skills &nbsp;</li><li>Capable of working with all levels of the organization</li><li>Teamwork: cooperate and support others within the Modern Machinery organization</li></ul><p>&nbsp;</p><p><strong>Education/Experience:</strong></p><ul><li>High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience</li><li>Proficient in Microsoft Office products (Outlook, Word, and Excel)</li></ul><p>&nbsp;</p><p><strong>Nature/Scope of Job:</strong></p><ul><li>Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.</li><li>Must be able to travel on a regular basis to include overnight stays.</li></ul>",
    "InternalQualificationsStr": "<p><strong>Job Requirements/Skills:</strong></p><ul><li>Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers</li><li>Requires a valid driver’s license and the ability to maintain an insurable driving record</li><li>Provide exceptional customer service</li><li>Ability to take the initiative to accomplish work with little supervision</li><li>Effectively manage relationships both internally and externally</li><li>Good verbal and written communication skills</li><li>Ability to exercise integrity, confidentiality, and discretion</li><li>Excellent time management and organizational skills &nbsp;</li><li>Capable of working with all levels of the organization</li><li>Teamwork: cooperate and support others within the Modern Machinery organization</li></ul><p>&nbsp;</p><p><strong>Education/Experience:</strong></p><ul><li>High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience</li><li>Proficient in Microsoft Office products (Outlook, Word, and Excel)</li></ul><p>&nbsp;</p><p><strong>Nature/Scope of Job:</strong></p><ul><li>Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.</li><li>Must be able to travel on a regular basis to include overnight stays.</li></ul>",
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    "ExternalResponsibilitiesStr": "<ul>\n <li>Demonstrate Modern Machinery’s core values and promote the mission and vision of the company</li>\n <li>Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company’s safety goals</li>\n <li>Effectively communicate with and establish relationships with assigned customers\n  <ul>\n   <li>Develop sales forecasts and business plans for each customer</li>\n   <li>Utilize the company’s CRM system to track and maintain customer records</li>\n  </ul></li>\n <li>Promote growth and increase sales activity for parts and service\n  <ul>\n   <li>Identify new or additional opportunities for aftermarket sales</li>\n   <li>Sell service programs</li>\n   <li>Perform and coordinate market and opinion surveys</li>\n  </ul></li>\n <li>Provide customers with quotes related to product support\n  <ul>\n   <li>Perform machine inspections and evaluations</li>\n  </ul></li>\n <li>Communicate the progress of repair(s) to customer’s equipment in the shop</li>\n <li>Assist in successfully negotiating and settling customer product support disputes</li>\n <li>Execute on short and long-term goals through good management and planning</li>\n</ul>\n<p><i>The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.</i></p>",
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