Salesforce Business Systems Analyst

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    "ExternalDescriptionStr": "<h1><span style=\"color: rgb(0, 130, 202); font-family: &quot;Khand SemiBold&quot;;\"><span style=\"font-size: 12pt; font-weight: normal;\">Position Overview</span></span></h1><p style=\"background-color: white; margin-bottom: 11.25pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">You’ll be joining a Salesforce consulting and implementation team focused on client success and personal growth.&nbsp; &nbsp; You’ll be encouraged to deepen your expertise through project experience, team collaboration, continual education and personal development and to push yourself to achieve your goals in order&nbsp;to make a significant impact on your career and our growing organization.&nbsp;</span></span></p><p class=\"JoltBodyTxt\" align=\"left\" style=\"line-height: 115%; text-align: left; text-indent: 0in;\"><span style=\"color: black;\"><span style=\"font-size: 11pt; line-height: 115%;\">The Business Systems Analyst will be responsible for leading discovery workshops, documenting requirements, feature design and development, and testing of Salesforce&nbsp; &nbsp;maintain strong relationships with key customers to drive successful projects across the company. This position is a fit for a highly organized individual looking for a dynamic, positive and challenging work environment.&nbsp;</span></span></p><p style=\"background-color: white;\"><span style=\"color: rgb(0, 130, 202); font-family: &quot;Khand SemiBold&quot;;\">Key Responsibilities</span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: 107%;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Co-Lead customer discovery workshop sessions with Solution Architects and follow up with stakeholders to obtain additional details</span></span></p></li><li><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Create visual documentation such process flows and wireframes to support requirements</span></span></li><li><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Document Functional Requirements and provide input to Solution Design</span></span></li><li><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Translate customer provided information into formal requirements documents</span></span></li><li><p style=\"line-height: 12pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Validate business requirements against Statement of Work (SOW)</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Participate in story grooming and sprint planning within project team</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Design and configure features as part of development team</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Provide on-going requirement clarification to development team</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Collaborate with QA Engineer to ensure traceability of test scripts to requirements and scope</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Participate in QA and SIT testing to ensure software release meets business requirements</span></span></p></li><li><p style=\"line-height: 12pt;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Conduct product demonstrations with customer</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Prepare customer for Sprint and UAT testing processes, consult on and prioritize feedback, and provide additional documentation as needed to define defects and/or enhancements&nbsp;</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Participate in documenting and estimating scope of work</span></span></p></li><li><p style=\"line-height: 107%;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt; line-height: 107%;\">Travel up to 25% of time</span></span></p></li></ul><p style=\"background-color: white;\"><span style=\"color: rgb(0, 130, 202); font-family: &quot;Khand SemiBold&quot;;\">Required Skills and Experience</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Seeking 5+ years as a Business Systems Analyst, Business Analyst or System Administrator</span></span></li><li><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Experience with Sales, CPQ, ARM (Rev Cloud), Services, Field Service, Experience Cloud</span></span></li><li><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to meaningfully articulate Salesforce terminology, processes, functionality, and architecture</span></span></li><li><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Experience creating business process and data flows</span></span></li><li><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Experience documenting and communicating business and technical requirements</span></span></li><li><p class=\"Arrows\"><span style=\"color: black;\">Strong written and verbal communication skills, public speaking and presentation skills with the ability to communicate effectively across all levels of the organization and with clients</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Accountability for meeting project deadlines, adaptability for managing change, and ability to work independently.&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Strong problem-solving skills, with the ability to assess and identify what is urgent versus what is important, and adjust accordingly</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to manage customer expectations</span></span><span style=\"color: rgb(31, 56, 100); font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">, anticipate the needs of the team, and effectively utilize available resources&nbsp;</span></span></p></li></ul><p style=\"text-align: justify;\">&nbsp;</p><p><span style=\"color: rgb(0, 130, 202); font-family: &quot;Khand SemiBold&quot;;\">Desired Skills &amp; Training</span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Proficiency in Microsoft Office, Jira, Lucidchart, Smartsheet</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Bachelor’s Degree, preferred</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Salesforce Certified Platform Administrator</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Salesforce Certified Platrom App Builder</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Salesforce Certified Business Analyst</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Salesforce Certified Sales Cloud Consultant</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Salesforce Certified Service Cloud Consultant</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Salesforce Certified Agentforce Specialist</span></span></p></li></ul>",
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