Remote Bilingual Spanish Customer Service Representative

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    "jobTitle": "Remote Bilingual Spanish Customer Service Representative",
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    "description": "<p style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:16.5pt;\">Work From Home-Customer Service</span></strong></span></span></p>\r\n\r\n<p style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:16.5pt;\">Spanish/English Bi-Lingual</span></strong></span></span></p>\r\n\r\n<p style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:16.5pt;\">***Equipment Provided***</span></strong></span></span></p>\r\n\r\n<p style=\"text-align:center;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"font-size:16.5pt;\">***Paid Training***</span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">At ACC Premiere, we&#39;re passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">We are currently hiring professionals to work in the role of: <strong><u>Remote Customer Service Representative</u></strong></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\"><strong><u>*Please note: if you live in CT or NJ near our offices you may be required to come in when necessary.</u></strong></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">RESPONSIBILITIES</span></span></u></strong><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">:</span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Handle customer inquiries and complaints</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Maximize every sales opportunity by upselling and cross-selling profitable products</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Document and update customer records based on interactions</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Maintain a knowledge base of the evolving products and services</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Increase customer retention by implementing creative problem-solving skills</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Handle numerous customer inquiries promptly, accurately, and efficiently</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">PREFERRED SKILLS:</span></span></u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Minimum of 2 years customer service experience in a call center environment</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Experience supporting luxury brand products and services</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Experience supporting home appliances</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Positive and professional demeanor</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Excellent written and verbal communication skills both English and Spanish</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Minimum HS diploma, college preferred</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Experience with diagnosing and troubleshooting</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Has experience supporting consumer products and/or services.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">TRAINING:</span></span></u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Product training</span></span></strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\"> <em>(Understanding of our client&#39;s range of products, ingredients, application, adverse effects, etc.)</em></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Systems training </span></span></strong><em><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">(How to use CRM and ACD Tools)</span></span></em></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">Remote training </span></span></strong><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">(<em>via the video conference platform Zoom)</em></span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>100% Attendance </strong></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">WHY US?</span></span></u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">We inspire and develop employees to be able to effectively empathize with consumers.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">We create experiences that provide promotion opportunities from within.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#4b4b4b;\">We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!</span></span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong><u><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">EEO Statement:</span></span></u></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"background-color:#FFFFFF;\"><span style=\"color:#2d2d2d;\">ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.</span></span></span></span></p>\r\n",
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