E911 DISPATCHER

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    "requisitionDescription": "<div><div><div><div><div><div><div><p><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:24.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;' id=\"isPasted\"><strong><u><span style='font-size:19px;font-family:\"Calibri\",sans-serif;'>JOB SUMMARY</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Under regular supervision, performs dispatch duties for the Town, including receiving and processing requests for law enforcement, fire, and emergency services. Work involves dispatching appropriate personnel for response to requests in protecting lives and property; ensuring calls are handled in a professional and timely manner; exercising judgement in urgency of calls; and preparing and maintaining various documents and logs as required. Employee works under stressful conditions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:12.0pt;text-align:justify;'><strong><u><span style='font-size:19px;font-family:\"Calibri\",sans-serif;'>ESSENTIAL JOB FUNCTIONS</span></u></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;'>Monitors Police and Fire channels on continuous basis and other channels as assigned; &nbsp;dispatch responders according to policies.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Maintains accurate documentation of all responder&rsquo;s statuses, locations, and transmissions; and relay information via radio in a calm, concise and professional manner.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Answers E-911 and administrative phone lines, using various techniques to maintain control of calls, calm callers, and gather necessary information in a timely and professional manner.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Provides general information to citizens and direct callers to appropriate department, agency, or other services when necessary.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Makes outgoing calls to citizens, wrecker companies, businesses etc.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Enters calls for service and officer initiated calls into a computer aided dispatch system.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Utilizes computer system to access the National Crime Information Center to check status on wanted/missing persons and stolen property; monitors all incoming messages and responds appropriately; and enter persons and property into the system when necessary.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Utilizes various computer resources to research information for responders and citizens.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Assists responders and other department members with various tasks as requested.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Receives Warrants, complete reports, and enter information into CAD and NCIC systems.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Follows policies, procedures, and instruction of the Communications Center.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Monitors multiple facility cameras.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Completes variety of paper and digital forms.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Assists citizens and responders via walk-up windows.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Makes quick decisions with little or no assistance.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Retains extensive knowledge of Police, Fire, and Communications policies and procedures, systems, and jurisdictions.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Works 12 hour shifts at a computer with multiple monitors and wear a headset for entire shift, with few breaks and in close proximity to co-workers.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Responds and remain at work for multiple days during major disasters and emergencies.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Operates efficiently in a fast-paced, team environment.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Manages keys to various locations in the town that have been issued to officers.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Perform other duties and tasks as assigned.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"margin-left: -0.25pt; border-collapse: collapse; border: none; width: 100%;\"><tbody><tr><td valign=\"top\" style=\"width: 100%; border: 1pt solid windowtext; padding: 0in 5.4pt; vertical-align: top;\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;'>To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.&nbsp;</span></em></p></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:.25in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;'><strong><u><span style='font-size:19px;font-family:\"Calibri\",sans-serif;'>MINIMUM EDUCATION AND EXPERIENCE</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Must be at least 18 years of age with a High School diploma or GED. Must have computer skills (i.e. Microsoft Office and Windows) and typing speed of 45 wpm. This position is open to currently certified E-911 Telecommunicators only. Applicants must hold an active South Carolina (or equivalent) 911 Telecommunicator certification at the time of application.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-top:.25in;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;'><strong><u><span style='font-size:19px;font-family:\"Calibri\",sans-serif;'>KNOWLEDGE, SKILLS AND ABILITIES</span></u></strong></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of the methods, policies and procedures of the Dispatch Department as they pertain to the performance of duties of the E911 Dispatcher. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of the organization of the Town and of related departments and agencies.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of the methods and procedures of police and fire service communications, including E-911, NCIC and radio communications.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of and skill in the use of communications equipment.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of departmental rules and regulations regarding the use of radio equipment and of maintaining contact with officers and various agencies.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of the layout of the Town roads and of the locations of various neighborhoods; ability to read, interpret and understand Town maps. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of modern office practices and equipment.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of modern office practices and techniques; and knowledge of and skill in the use of computers for data processing and records management.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of proper English usage, vocabulary, punctuation and spelling; and knowledge of basic mathematics.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of how to operate and maintain a variety of office equipment as necessary in the performance of daily activities.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of principles and practices of record keeping.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of the occupational hazards and safety precautions of the trade. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Knowledge of how to react calmly and quickly in emergency situations. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Skill in applying a responsible attention to detail as necessary in preparing reports and correspondence.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to comprehend, interpret and apply regulations, procedures and related information.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to provide efficient, effective and professional service to officers and the public.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to communicate via radio and telephone in a clear and concise manner.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to communicate effectively with members of the public and deal with the public in a professional manner.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to obtain accurate information when dealing with callers who are upset, afraid, injured, etc. Is able to transmit accurate information. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to give accurate direction over the telephone, providing the shortest route possible to emergency scenes. &nbsp;&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to properly and effectively handle stressful calls that require special training and insight for successful intervention by the appropriate personnel.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to type accurately at a rate sufficient for the successful performance of assigned duties.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to read and interpret various materials pertaining to the responsibilities of the job. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to take the initiative to complete the duties of the position without the need of direct supervision.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to use independent judgment in performing routine and non-routine tasks. &nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to plan, organize and prioritize daily assignments and work activities. Is able to offer assistance to fellow employees as necessary.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to function effectively as a member of a work team.&nbsp;</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to learn and utilize new skills and information to improve job performance and efficiency.</span></li><li><span style='font-family:\"Calibri\",sans-serif;'>Ability to work under stressful conditions as required.&nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-bottom:12.0pt;'><strong><u><span style='font-size:19px;font-family:\"Calibri\",sans-serif;'>PHYSICAL REQUIREMENTS</span></u></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-family:\"Calibri\",sans-serif;'>Must be physically able to operate different types of equipment and machinery including office equipment, communications equipment, etc. &nbsp; Must be physically able to exert up to ten pounds of force occasionally and/or frequently to lift, carry, push, pull, or otherwise move objects. &nbsp;Sedentary work involves sitting much of the time, with extended periods of time at a keyboard. &nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' id=\"isPasted\"><strong><u><span style=\"font-size:19px;\">ADDITIONAL INFORMATION:</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"><br>&nbsp;</span><strong><u><span style=\"font-size:19px;\">Benefits Offered</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">&nbsp;Health insurance<br>&nbsp;Dental insurance<br>&nbsp;Life insurance<br>&nbsp;SC Retirement System<br>&nbsp;401k deferred compensation<br>&nbsp;457b deferred compensation<br>&nbsp;Vacation Leave<br>&nbsp;Sick Leave<br>&nbsp;Holiday Leave (12 holidays)<br>&nbsp;Flexible Spending Accounts<br>&nbsp;Other Voluntary Insurance<br>&nbsp;<br> <em>The Town of Summerville is an Equal Opportunity Employer and will recruit and hire employees without regard to race, religion, color, national origin, genetic information, sex (including pregnancy, childbirth, and related conditions), age, political affiliation or disability, except when physical condition is a bona fide occupational qualification, and any other status protected by federal or state law.</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:19px;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><u><span style=\"font-size:19px;\">APPLICATION SPECIAL INSTRUCTION</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Please upload your resume and a list of references.</span></p><p><br></p></div></div></div></div></div></div></div>\n",
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