MRO Customer Service Manager

{
  "content_hash": "8a575a2a7463ed98a7df211560a74cacfb09f05817ced62718398d0686009d38",
  "source_hash": "96ab7e90502e89b9268de912d99206f0d300e5a9c8f5cfea63f53ab26d72b891",
  "last_changed_at": "2026-05-29T07:07:28.683Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Boise, ID",
    "city": "Boise",
    "region": "ID",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T07:55:12.253Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Boise, ID",
      "city": "Boise",
      "region": "ID",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Duties & Responsibilities",
      "content": "\n<li>Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects&nbsp;</li>\n<li>Acts as customer liaison providing timely information regarding assigned projects Ensures proper documentation of customer approvals</li>\n<li>Validates initial deposit has been received, collects progress payments, and processes final invoice</li>\n<li>Provides customer entertainment as required</li>\n<li>Ensures customer accounts are within established credit limits prior to the departure of the aircraft</li>\n<li>Provides feedback to department leaders regarding process improvement</li>\n<li>Works flexible hours to accommodate arrivals and departures of assigned projects and their customers</li>\n<li>Ensures accuracy of all assigned work orders and closes them in a timely manner</li>\n<li>Works with warranty coordinator to expedite warranty claim processing and invoicing</li>\n\n<div>&nbsp;</div>"
    },
    {
      "text": "Qualifications & Job Requirements ",
      "content": "\n<li>Minimum five (5) years’ experience in general aviation</li>\n<li>Minimum three (3) years’ leadership experience in general aviation</li>\n<li>Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience</li>\n<li>A&amp;P certifications preferred</li>\n<li>Thorough knowledge of aircraft completion, production, and manufacturing operations</li>\n<li>Familiarity with the industry vendors, regulations, and current procedures for completing aircraft modifications on a timely and competitive basis</li>\n<li>&nbsp;Must be able to read, understand and utilize OEM and vendor maintenance data</li>\n<li>&nbsp;Customer Service experience is preferred</li>\n\n<div>Education &amp; Certifications</div>\n\n<li>Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience</li>\n<li>&nbsp;A&amp;P certifications preferred</li>\n"
    },
    {
      "text": "Other Prerequisites",
      "content": "\n<li>Pass pre-employment drug screen and background check</li>\n<li>Ability to obtain Airport Issued security badge</li>\n<li>Valid Driver’s license</li>\n"
    },
    {
      "text": "Work Environment & Physical Requirements ",
      "content": "\n<li>Work is performed in an aircraft hangar environment with moderate noise level, inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes.&nbsp; Working around equipment with moving parts, ability to lift and carry 50 pounds, frequent standing sitting, walking balancing and stooping</li>\n\n<div>&nbsp;</div>"
    },
    {
      "text": "Available Benefits ",
      "content": "\n<li>Medical, dental, vision</li>\n<li>Short term &amp; Long term Disability - paid 100% by Company</li>\n<li>Life &amp; Accidental Death and Dismemberment - paid 100% by Company</li>\n<li>Paid vacation, holidays, sick leave, jury duty, bereavement</li>\n<li>Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)</li>\n<li>401K &amp; Roth 401k with employer match</li>\n<li>Flexible Spending programs</li>\n\n<div>&nbsp;</div>\n<div>&nbsp;</div>"
    }
  ],
  "country": "US",
  "createdAt": 1770226764067,
  "updatedAt": null,
  "categories": {
    "team": "Administration",
    "location": "Boise, ID",
    "commitment": "Full-time",
    "department": "Aircraft Services - MRO",
    "allLocations": [
      "Boise, ID"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}