Representative - Student Service PT (33345)

{
  "content_hash": "9aa1813342a0e0592e70c44ed19449997aed126b0e2f7539c304e907c089da06",
  "source_hash": "a6486f66fe59e5b49026b36317b06bc14e8c0a8d7510ce6fb8d494e18f57b1f8",
  "last_changed_at": "2026-06-02T10:06:56.698Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Ops Center - 2735 Austin Hwy - San Antonio, TX 78218; 2735 Austin Highway, San Antonio, TX, 78218, USA",
    "city": "San Antonio",
    "region": "TX",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 15.57,
  "salary_min": 15.57,
  "inferred_at": "2026-06-06T09:58:20.598Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Ops Center - 2735 Austin Hwy - San Antonio, TX 78218; 2735 Austin Highway, San Antonio, TX, 78218, USA",
      "city": "San Antonio",
      "region": "TX",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "San Antonio",
    "jobId": 467073,
    "level": "",
    "endDate": "",
    "legalId": 20,
    "isHotJob": true,
    "jobShift": "Varies - Monday - Friday 7A to 7P",
    "jobTitle": "Representative - Student Service PT (33345)",
    "location": "Ops Center - 2735 Austin Hwy - San Antonio, TX 78218",
    "startDate": "",
    "clientCode": "0KN07",
    "remoteType": "",
    "description": "<p><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">Work for GOOD at Goodwill</span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Do you want to make a <strong>difference</strong> in your community while earning a paycheck?</span></span></span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Would you like to <strong>help</strong> your community and environment every day that you come to work?</span></span></span></span></li>\n\t<li><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Looking for a job that provides <strong>meaning</strong> as well as personal and professional development?</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">Goodwill San Antonio</span></strong><span style=\"color:#000000;\"> is one of the largest and most dynamic social enterprises in San Antonio.</span></span></span></span></p>\n\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.</span></span></span></span></p>\n\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. </span></span></span></span></p>\n\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. </span></span></span></span></p>\n\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><span style=\"color:#000000;\">Our Good Careers Academy and Good Careers Centers <strong>Help Change Lives through the Power of Work</strong> as well by delivering education and meaningful job placement. </span></span></span></span></p>\n\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. </span></span></span></p>\n\n<p style=\"text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"color:#000000;\">We prefer to promote from within. Your growth and advancement is our priority.</span></strong></span></span></p>\n\n<p><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\">Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more<strong>. </strong></span></span></span></p>\n\n<p style=\"text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong><span style=\"color:#000000;\">Change Lives. Make a Difference. </span></strong></span></span></p>\n\n<p style=\"text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"background-color:#ffffff;\"><strong><span style=\"color:#000000;\">Discover Purpose. </span></strong><span style=\"color:#000000;\">Apply today at <strong><u>WorkforGoodSA.org</u>.</strong> </span></span></span></span></p>",
    "jobCategory": "Customer Service",
    "salaryRange": "$15.57 - $15.57 Hourly",
    "socialMedia": {
      "xLink": {
        "text": "Goodwill%2520San%2520Antonio%2520Job%2520Opportunity%2520Representative%2520-%2520Student%2520Service%2520Pt%2520%252833345%2529"
      },
      "emailLink": {
        "subject": "Goodwill%20San%20Antonio%20Job%20Opportunity%20Representative%20-%20Student%20Service%20Pt%20%2833345%29",
        "summary": "Work%20for%20GOOD%20at%20Goodwill%0A%0A%0A%09Do%20you%20want%20to%20make%20a%20difference%20in%20your%20community%20while%20earning%20a%20paycheck%3F%0A%09Would%20you%20like%20to%20help%20your%20community%20and%20environment%20every%20day%20that%20you%20come%20to%20work%3F%0A%09Looking%20for%20a%20job%20that%20provides%20meaning%20as%20well%20as%20personal%20and%20professional%20development%3F%0A%0A%0AGoodwill%20San%20Antonio%20is%20one%20of%20the%20largest%20and%20most%20dynamic%20social%20enterprises%20in%20San%20Antonio.%0A%0AWe%20are%20an%20entrepreneurial%20non-profit%20that%20provides%20employees%20the%20opportunity%20to%20innovate%2C%20grow%20and%20discover%20new%20skills%2C%20while%20generating%20revenue%20that%20funds%20both%20employee%20and%20community%20programs.%0A%0AWe%20are%20a%20diverse%20and%20inclusive%20organization%20founded%20and%20focused%20on%20Fighting%20Poverty%20and%20Creating%20Opportunity.%20We%20specialize%20in%20facilitating%20personal%20and%20professional%20growth%20for%20our%20employees%2C%20particularly%20those%20who%20may%20have%20experienced%20barriers%20to%20successful%20employment%20in%20the%20past.%20%0A%0AWe%20strive%20to%20maximize%20the%20value%20of%20each%20employee%E2%80%99s%20work%20and%20each%20donor%E2%80%99s%20donation%20to%20benefit%20our%20community%20and%20environment...."
      },
      "facebookLink": {
        "redirectUri": "",
        "facebookAppId": "773759036043100"
      },
      "linkedInLink": {}
    },
    "isQuickApply": false,
    "positionType": "Part Time",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Representative - Student Service PT (33345)\",\"identifier\":\"J0KN07467073\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/32401D61CDCBCE9DC32E77F9F618C732/jobs/467073\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=32401D61CDCBCE9DC32E77F9F618C732\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":15.57,\"maxValue\":15.57,\"unitText\":\"\"}},\"datePosted\":\"2026-05-20\",\"description\":\"Job DetailsJob Location: Ops Center - 2735 Austin Hwy - San Antonio, TX 78218Position Type: Part TimeEducation Level: High SchoolSalary Range: $15.57 - $15.57 HourlyTravel Percentage: NoneJob Shift: Varies - Monday - Friday 7A to 7PJob Category: Customer ServiceWork for GOOD at Goodwill\\n\\n\\n\\tDo you want to make a difference in your community while earning a paycheck?\\n\\tWould you like to help your community and environment every day that you come to work?\\n\\tLooking for a job that provides meaning as well as personal and professional development?\\n\\n\\nGoodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.\\n\\nWe are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.\\n\\nWe are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. \\n\\nWe strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. \\n\\nOur Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement. \\n\\nExplore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. \\n\\nWe prefer to promote from within. Your growth and advancement is our priority.\\n\\nAchieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more. \\n\\nChange Lives. Make a Difference. \\n\\nDiscover Purpose. Apply today at WorkforGoodSA.org. QualificationsPOSITION SUMMARY:  \\n\\nCall Center Student Service Representative (CCSSR) will respond to and provide timely, professional, accurate, and adequate responses to student inbound and outbound calls, e-mails, chats and any other assigned service delivery channels in support of the Alamo Colleges Student Contact Center.  Inquires will be received through an Interactive Voice Response, Automated Call Distribution system, and/or ticketing system.\\n\\nESSENTIAL DUTIES AND RESPONSIBILITIES \\n\\n\\n\\tAnswers large volume of inbound phone calls, emails, and chats in fast-paced contact center.\\n\\tIdentifies student needs and verifies their identity through approved methods. \\n\\tPromotes first contact resolution when applicable by referencing correct knowledge articles via Alamo Colleges knowledge base system.   \\n\\tMaintains a high degree of product knowledge through active participation in training, coaching and quality assurance calibrations.  \\n\\tDisplays critical skills by responding to student inquiries by clarifying the question, researching the inquiry, providing solutions, and escalating matters through appropriate channel when applicable. \\n\\tMust be able to multitask and think critically when rendering student support through the utilization of multiple systems and other resources. \\n\\tUses proven customer service techniques to establish and maintain professional rapport.  \\n\\tDemonstrates knowledge, skills and abilities to ensure that all key performance indicators listed on individual performance scorecard are met. \\n\\tProperly and accurately updates student records via ticketing system. \\n\\tPerforms other duties and expectations as assigned.\\n\\n\\nREQUIREMENTS\\n\\n\\n\\tMinimum one year of experience in a call center environment. \\n\\tHigh school diploma or GED required.\\n\\tExperience in working in a student support environment strongly desired.  \\n\\tProven professional verbal and written communication skills. \\n\\tAbility to meet the attendance requirements for the position.\\n\\tMust be able to type minimum 30 wpm with minimal errors.\\n\\tBasic proficiency with MS Office (Word, Outlook), web browsers and other applicable systems. Experience with Banner and ZohoDesk preferred.\\n\\tAbility to utilize dual computer screens and multitask while accessing multiple systems.\\n\\tMust possess critical thinking skills required to comprehend principles and models as a means towards providing effective, efficient and accurate service to student inquires.\\n\\tExperience in higher education preferred. Current or previous student of the Alamo Colleges is strongly encouraged to apply. \\n\\tMust be able to meet the physical requirements of the position.\\n\\tFor positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.\\n\\n\\nTo learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org. \\nEqual Opportunity Employer/Veterans/Disabled\",\"responsibilities\":\"Work for GOOD at Goodwill\\n\\n\\n\\tDo you want to make a difference in your community while earning a paycheck?\\n\\tWould you like to help your community and environment every day that you come to work?\\n\\tLooking for a job that provides meaning as well as personal and professional development?\\n\\n\\nGoodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.\\n\\nWe are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.\\n\\nWe are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. \\n\\nWe strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. \\n\\nOur Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement. \\n\\nExplore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. \\n\\nWe prefer to promote from within. Your growth and advancement is our priority.\\n\\nAchieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more. \\n\\nChange Lives. Make a Difference. \\n\\nDiscover Purpose. Apply today at WorkforGoodSA.org. \",\"employmentType\":\"PART_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Goodwill San Antonio\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=32401D61CDCBCE9DC32E77F9F618C732\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"2735 Austin Highway\",\"addressLocality\":\"San Antonio\",\"addressRegion\":\"TX\",\"postalCode\":78218,\"addressCountry\":\"USA\"}},\"qualifications\":\"POSITION SUMMARY:  \\n\\nCall Center Student Service Representative (CCSSR) will respond to and provide timely, professional, accurate, and adequate responses to student inbound and outbound calls, e-mails, chats and any other assigned service delivery channels in support of the Alamo Colleges Student Contact Center.  Inquires will be received through an Interactive Voice Response, Automated Call Distribution system, and/or ticketing system.\\n\\nESSENTIAL DUTIES AND RESPONSIBILITIES \\n\\n\\n\\tAnswers large volume of inbound phone calls, emails, and chats in fast-paced contact center.\\n\\tIdentifies student needs and verifies their identity through approved methods. \\n\\tPromotes first contact resolution when applicable by referencing correct knowledge articles via Alamo Colleges knowledge base system.   \\n\\tMaintains a high degree of product knowledge through active participation in training, coaching and quality assurance calibrations.  \\n\\tDisplays critical skills by responding to student inquiries by clarifying the question, researching the inquiry, providing solutions, and escalating matters through appropriate channel when applicable. \\n\\tMust be able to multitask and think critically when rendering student support through the utilization of multiple systems and other resources. \\n\\tUses proven customer service techniques to establish and maintain professional rapport.  \\n\\tDemonstrates knowledge, skills and abilities to ensure that all key performance indicators listed on individual performance scorecard are met. \\n\\tProperly and accurately updates student records via ticketing system. \\n\\tPerforms other duties and expectations as assigned.\\n\\n\\nREQUIREMENTS\\n\\n\\n\\tMinimum one year of experience in a call center environment. \\n\\tHigh school diploma or GED required.\\n\\tExperience in working in a student support environment strongly desired.  \\n\\tProven professional verbal and written communication skills. \\n\\tAbility to meet the attendance requirements for the position.\\n\\tMust be able to type minimum 30 wpm with minimal errors.\\n\\tBasic proficiency with MS Office (Word, Outlook), web browsers and other applicable systems. Experience with Banner and ZohoDesk preferred.\\n\\tAbility to utilize dual computer screens and multitask while accessing multiple systems.\\n\\tMust possess critical thinking skills required to comprehend principles and models as a means towards providing effective, efficient and accurate service to student inquires.\\n\\tExperience in higher education preferred. Current or previous student of the Alamo Colleges is strongly encouraged to apply. \\n\\tMust be able to meet the physical requirements of the position.\\n\\tFor positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.\\n\\n\\nTo learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org. \\nEqual Opportunity Employer/Veterans/Disabled\",\"experienceRequirements\":\"POSITION SUMMARY:  \\n\\nCall Center Student Service Representative (CCSSR) will respond to and provide timely, professional, accurate, and adequate responses to student inbound and outbound calls, e-mails, chats and any other assigned service delivery channels in support of the Alamo Colleges Student Contact Center.  Inquires will be received through an Interactive Voice Response, Automated Call Distribution system, and/or ticketing system.\\n\\nESSENTIAL DUTIES AND RESPONSIBILITIES \\n\\n\\n\\tAnswers large volume of inbound phone calls, emails, and chats in fast-paced contact center.\\n\\tIdentifies student needs and verifies their identity through approved methods. \\n\\tPromotes first contact resolution when applicable by referencing correct knowledge articles via Alamo Colleges knowledge base system.   \\n\\tMaintains a high degree of product knowledge through active participation in training, coaching and quality assurance calibrations.  \\n\\tDisplays critical skills by responding to student inquiries by clarifying the question, researching the inquiry, providing solutions, and escalating matters through appropriate channel when applicable. \\n\\tMust be able to multitask and think critically when rendering student support through the utilization of multiple systems and other resources. \\n\\tUses proven customer service techniques to establish and maintain professional rapport.  \\n\\tDemonstrates knowledge, skills and abilities to ensure that all key performance indicators listed on individual performance scorecard are met. \\n\\tProperly and accurately updates student records via ticketing system. \\n\\tPerforms other duties and expectations as assigned.\\n\\n\\nREQUIREMENTS\\n\\n\\n\\tMinimum one year of experience in a call center environment. \\n\\tHigh school diploma or GED required.\\n\\tExperience in working in a student support environment strongly desired.  \\n\\tProven professional verbal and written communication skills. \\n\\tAbility to meet the attendance requirements for the position.\\n\\tMust be able to type minimum 30 wpm with minimal errors.\\n\\tBasic proficiency with MS Office (Word, Outlook), web browsers and other applicable systems. Experience with Banner and ZohoDesk preferred.\\n\\tAbility to utilize dual computer screens and multitask while accessing multiple systems.\\n\\tMust possess critical thinking skills required to comprehend principles and models as a means towards providing effective, efficient and accurate service to student inquires.\\n\\tExperience in higher education preferred. Current or previous student of the Alamo Colleges is strongly encouraged to apply. \\n\\tMust be able to meet the physical requirements of the position.\\n\\tFor positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.\\n\\n\\nTo learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org. \\nEqual Opportunity Employer/Veterans/Disabled\",\"industry\":\"Customer Service\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Varies - Monday - Friday 7A to 7P\",\"educationRequirements\":\"High School\"}",
    "applyAvailable": true,
    "educationLevel": "High School",
    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>POSITION SUMMARY:  </strong><br />\n<br />\nCall Center Student Service Representative (CCSSR) will respond to and provide timely, professional, accurate, and adequate responses to student inbound and outbound calls, e-mails, chats and any other assigned service delivery channels in support of the Alamo Colleges Student Contact Center.  Inquires will be received through an Interactive Voice Response, Automated Call Distribution system, and/or ticketing system.</span></span></span></p>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES </strong></span></span></span></p>\n\n<ol>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Answers large volume of inbound phone calls, emails, and chats in fast-paced contact center.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Identifies student needs and verifies their identity through approved methods. </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Promotes first contact resolution when applicable by referencing correct knowledge articles via Alamo Colleges knowledge base system.   </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Maintains a high degree of product knowledge through active participation in training, coaching and quality assurance calibrations.  </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Displays critical skills by responding to student inquiries by clarifying the question, researching the inquiry, providing solutions, and escalating matters through appropriate channel when applicable. </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Must be able to multitask and think critically when rendering student support through the utilization of multiple systems and other resources. </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Uses proven customer service techniques to establish and maintain professional rapport.  </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Demonstrates knowledge, skills and abilities to ensure that all key performance indicators listed on individual performance scorecard are met. </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Properly and accurately updates student records via ticketing system. </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Performs other duties and expectations as assigned.</span></span></span></li>\n</ol>\n\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>REQUIREMENTS</strong></span></span></span></p>\n\n<ol>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Minimum one year of experience in a call center environment. </span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">High school diploma or GED required.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Experience in working in a student support environment strongly desired.  </span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Proven professional verbal and written communication skills. </span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Ability to meet the attendance requirements for the position.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Must be able to type minimum 30 wpm with minimal errors.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Basic proficiency with MS Office (Word, Outlook), web browsers and other applicable systems. Experience with Banner and ZohoDesk preferred.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Ability to utilize dual computer screens and multitask while accessing multiple systems.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Must possess critical thinking skills required to comprehend principles and models as a means towards providing effective, efficient and accurate service to student inquires.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Experience in higher education preferred. Current or previous student of the Alamo Colleges is strongly encouraged to apply. </span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Must be able to meet the physical requirements of the position.</span></span></span></li>\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.</span></span></span></li>\n</ol>\n\n<p style=\"margin-left:0in;margin-right:0in;text-align:center;\"><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#000000;\"><em>To learn more about Goodwill San Antonio and to view available positions visit: </em></span><u><a href=\"http://www.goodwillsa.org\" style=\"color:#0563c1;text-decoration:underline;\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"color:#000000;\">www.goodwillsa.org</span></a></u><span style=\"color:#000000;\"><em>. </em></span></span></span><br />\n<span style=\"color:#000000;\"><strong><span style=\"font-size:11px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><em>Equal Opportunity Employer/Veterans/Disabled</em></span></span></strong></span></p>",
    "descriptionTitle": "Description",
    "travelPercentage": "None",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2023-08-15T10:49:43.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 467073,
    "isHotJob": true,
    "jobTitle": "Representative - Student Service PT (33345)",
    "postedOn": "",
    "locations": "Ops Center - 2735 Austin Hwy - San Antonio, TX 78218",
    "remoteType": "",
    "description": "Work for GOOD at Goodwill\n\n\n\tDo you want to make a difference in your community while earning a paycheck?\n\tWould you like to help your community and e...",
    "positionType": "Part Time"
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/467073",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 37094
  },
  "detail_errors": []
}