FIRST LINE SERVICE DESK ANALYST

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  "last_changed_at": "2026-06-18T12:05:27.207Z",
  "active_status": "active"
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{
  "detail": {
    "url": "https://regentcollegelondon.applytojob.com/apply/jobs/details/HMDL19rBXV?&",
    "heading": "FIRST LINE SERVICE DESK ANALYST",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://regentcollegelondon.applytojob.com/apply/HMDL19rBXV/FIRST-LINE-SERVICE-DESK-ANALYST",
    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span lang=\"fr\" style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">First Line Service Desk Analyst<br><br>Job Description</span></span></b></span></span></span></span><br> <table class=\"Table\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td style=\"border-bottom:1px solid #000000;width:144px;padding:0cm 7px 0cm 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Country</span></span></span></span></span></span></td><td style=\"border-bottom:1px solid #000000;width:498px;padding:0cm 7px 0cm 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"fr\" style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">United Kingdom</span></span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #000000;width:144px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Organization</span></span></span></span></span></span></td><td style=\"border-bottom:1px solid #000000;width:498px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"fr\" style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Regent College London</span></span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #000000;width:144px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Job Title</span></span></span></span></span></span></td><td style=\"border-bottom:1px solid #000000;width:498px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">First Line Service Desk Analyst </span></span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #000000;width:144px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Reports to</span></span></span></span></span></span></td><td style=\"border-bottom:1px solid #000000;width:498px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Service Desk Manager</span></span></span></span></span></span></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;height:22px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">Job Purpose</span></span></b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">:</span></span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">As First Line Service Desk Analyst, you'll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and application problems, you’ll cover one or more areas of expertise. The First Line Service Desk Analyst makes sure that the users will receive the right level of support. </span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\">The main objectives of this position are:</span></span></span></span></span><br> <ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Fulfilling and remediating user/management requests and incidents on time and with excellent quality</span></span></span></span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Respect the Service Level commitments defined with the users.</span></span></span></span></span></span></span></li></ul></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Principal Accountabilities:</span></span></span></b></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Key Result Area: </span></span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\"><b><span style=\"font-size:10pt;\">IT Support</span></b></span></span></span><br> <ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Provide 1<sup>st</sup> level of support. </span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitor local infrastructure. </span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform Local collaboration & knowledge Sharing.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Classifies and prioritizes requests and incidents.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Resolve network connectivity, Projector and MS Teams issues for employees and Students.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Upgrade, repair, and maintain computer networks.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Troubleshoot various network issues.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Support company-wide software.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitoring computer networks and systems to identify how performance can be improved.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitoring system performance and troubleshooting issues. </span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Support in upgrading systems with new releases and models.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform analysis to understand the user needs.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Conduct tests and identify errors of the programs.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Managing technical documentation</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Assist in troubleshooting technology issues.</span></span></span></span></li></ul><ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Help with upgrading network equipment.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Help with upgrading workstations.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Coordinate the completion of Standard Operating Procedures for relevant systems.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform root cause analysis of complex system problems and provide corrective action.</span></span></span></span></li></ul><ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Support and work proactively on root cause analysis, problem solving and standard operating procedures creation.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Answer inquiries and provide basic training to users in the proper use of hardware and software.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Handle the communication to end users and other IT departments.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Ensure the Service Level commitments are respected.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Compile monthly reports for the IT Assistant Manager</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance of the desktop environment.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Participate in regular staff meetings, staff training programs. </span></span></span></span></li></ul></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Principal interfaces:</span></span></span></b></span></span></span></span><ul style=\"margin-top:7px;margin-bottom:7px;\"><li class=\"Normal2\" style=\"border:none;margin-top:7px;margin-bottom:7px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Internal:</span></span></span></b> <span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Internal: All IT functions like, End-Users, Applications, Infrastructure, IT Security, business functions, ITSC management. All business functions in the Op</span></span></span><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Co.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-top:7px;margin-bottom:7px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">External</span></span></span></b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">: </span></span></span><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">N/A</span></span></span></span></span></li></ul></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;height:83px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">Job Knowledge, Skills & Experience</span></span></b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">:</span></span></span></span></span></span><ul style=\"margin-bottom:13px;\"><li class=\"Normal2\" style=\"border:none;margin-right:9px;margin-bottom:13px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">Education: </span></span></b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Graduate/undergraduate degree in Computer Science, Engineering or related.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:11.7pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\"> <b>Knowledge & Skills:</b></span></span></span></span></span></span></span><ul style=\"margin-bottom:1px;\"><li class=\"Normal2\" style=\"border:none;margin-bottom:1px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Ability to conduct research into application development issues and products</span></span></span></span></span></li></ul><ul><li class=\"Normal2\" style=\"border:none;margin-bottom:1px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Strong analytical skills including troubleshooting and integration of IT services.</span></span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to collaborate with IT team to maintain standards and SLA’s.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Behavioral and managerial competencies:</span></span></span></b></span></span></span></span><ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">High willingness to drive transformation and service improvement</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Strong customer / end-user / client service orientation</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-bottom:1px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Keen attention to detail</span></span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Capability for problem solving, decision making, sound judgment, assertiveness</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Language Requirements:</span></span></span></b></span></span></span></span><ul style=\"margin-bottom:13px;\"><li class=\"Normal2\" style=\"border:none;margin-right:9px;margin-bottom:13px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">English</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Travel Requirements:</span></span></span></b></span></span></span></span><ul style=\"margin-bottom:13px;\"><li class=\"Normal2\" style=\"border:none;margin-right:9px;margin-bottom:13px;margin-left:8px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Travelling to Sites and Campuses.</span></span></span></span></li></ul><br> </td></tr></tbody></table><br> <p><strong>Compliance Statement</strong></p>\n\n<p>Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.</p>",
    "description_text": "First Line Service Desk Analyst\nJob Description\n  Country United Kingdom Organization Regent College London Job Title First Line Service Desk Analyst Reports to Service Desk Manager Job Purpose :\n As First Line Service Desk Analyst, you'll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and application problems, you’ll cover one or more areas of expertise. The First Line Service Desk Analyst makes sure that the users will receive the right level of support.\n The main objectives of this position are:\n  Fulfilling and remediating user/management requests and incidents on time and with excellent quality\n Respect the Service Level commitments defined with the users.\n Principal Accountabilities:\n Key Result Area:\n IT Support\n  Provide 1 st level of support.\n Monitor local infrastructure.\n Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing.\n Perform Local collaboration & knowledge Sharing.\n Classifies and prioritizes requests and incidents.\n Resolve network connectivity, Projector and MS Teams issues for employees and Students.\n Upgrade, repair, and maintain computer networks.\n Troubleshoot various network issues.\n Support company-wide software.\n Monitoring computer networks and systems to identify how performance can be improved.\n Monitoring system performance and troubleshooting issues.\n Support in upgrading systems with new releases and models.\n Perform analysis to understand the user needs.\n Conduct tests and identify errors of the programs.\n Managing technical documentation\n Assist in troubleshooting technology issues.\n Help with upgrading network equipment.\n Help with upgrading workstations.\n Coordinate the completion of Standard Operating Procedures for relevant systems.\n Perform root cause analysis of complex system problems and provide corrective action.\n Support and work proactively on root cause analysis, problem solving and standard operating procedures creation.\n Answer inquiries and provide basic training to users in the proper use of hardware and software.\n Handle the communication to end users and other IT departments.\n Ensure the Service Level commitments are respected.\n Compile monthly reports for the IT Assistant Manager\n Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance of the desktop environment.\n Participate in regular staff meetings, staff training programs.\n Principal interfaces: Internal: Internal: All IT functions like, End-Users, Applications, Infrastructure, IT Security, business functions, ITSC management. All business functions in the Op Co.\n External : N/A\n Job Knowledge, Skills & Experience : Education: Graduate/undergraduate degree in Computer Science, Engineering or related.\n   Knowledge & Skills: Ability to conduct research into application development issues and products\n Strong analytical skills including troubleshooting and integration of IT services.\n Ability to collaborate with IT team to maintain standards and SLA’s.\n Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action\n Behavioral and managerial competencies: Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments\n High willingness to drive transformation and service improvement\n Strong customer / end-user / client service orientation\n Keen attention to detail\n Capability for problem solving, decision making, sound judgment, assertiveness\n Language Requirements: English\n Travel Requirements: Travelling to Sites and Campuses.\n  Compliance Statement\n Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.",
    "jsonld_jobposting": {
      "url": "https://regentcollegelondon.applytojob.com/apply/HMDL19rBXV/FIRST-LINE-SERVICE-DESK-ANALYST",
      "@type": "JobPosting",
      "title": "FIRST LINE SERVICE DESK ANALYST",
      "@context": "http://schema.org/",
      "baseSalary": {
        "@type": "MonetaryAmount",
        "value": {
          "@type": "QuantitativeValue",
          "maxValue": 30000,
          "minValue": 26500,
          "unitText": "YEAR"
        },
        "currency": "GBP"
      },
      "datePosted": "2026-06-18",
      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span lang=\"fr\" style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\">First Line Service Desk Analyst<br><br>Job Description</span></span></b></span></span></span></span><br> <table class=\"Table\" style=\"border-collapse:collapse;border:none;\"><tbody><tr><td style=\"border-bottom:1px solid #000000;width:144px;padding:0cm 7px 0cm 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Country</span></span></span></span></span></span></td><td style=\"border-bottom:1px solid #000000;width:498px;padding:0cm 7px 0cm 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"fr\" style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">United Kingdom</span></span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #000000;width:144px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Organization</span></span></span></span></span></span></td><td style=\"border-bottom:1px solid #000000;width:498px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"fr\" style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Regent College London</span></span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #000000;width:144px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Job Title</span></span></span></span></span></span></td><td style=\"border-bottom:1px solid #000000;width:498px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">First Line Service Desk Analyst </span></span></span></span></span></span></td></tr><tr><td style=\"border-bottom:1px solid #000000;width:144px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Reports to</span></span></span></span></span></span></td><td style=\"border-bottom:1px solid #000000;width:498px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:none;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Service Desk Manager</span></span></span></span></span></span></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;height:22px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">Job Purpose</span></span></b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">:</span></span></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">As First Line Service Desk Analyst, you'll install and configure computer systems, workstations, diagnose hardware and software faults and solve technical and application problems, you’ll cover one or more areas of expertise. The First Line Service Desk Analyst makes sure that the users will receive the right level of support. </span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\">The main objectives of this position are:</span></span></span></span></span><br> <ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Fulfilling and remediating user/management requests and incidents on time and with excellent quality</span></span></span></span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Respect the Service Level commitments defined with the users.</span></span></span></span></span></span></span></li></ul></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Principal Accountabilities:</span></span></span></b></span></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Key Result Area: </span></span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\"><b><span style=\"font-size:10pt;\">IT Support</span></b></span></span></span><br> <ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Provide 1<sup>st</sup> level of support. </span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitor local infrastructure. </span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Providing day-to-day support for end users requests related to desktop/software/hardware, telecom and video conferencing.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform Local collaboration & knowledge Sharing.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Classifies and prioritizes requests and incidents.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Resolve network connectivity, Projector and MS Teams issues for employees and Students.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Upgrade, repair, and maintain computer networks.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Troubleshoot various network issues.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Support company-wide software.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitoring computer networks and systems to identify how performance can be improved.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Monitoring system performance and troubleshooting issues. </span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Support in upgrading systems with new releases and models.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform analysis to understand the user needs.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Conduct tests and identify errors of the programs.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Managing technical documentation</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Assist in troubleshooting technology issues.</span></span></span></span></li></ul><ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Help with upgrading network equipment.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Help with upgrading workstations.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Coordinate the completion of Standard Operating Procedures for relevant systems.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Perform root cause analysis of complex system problems and provide corrective action.</span></span></span></span></li></ul><ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Support and work proactively on root cause analysis, problem solving and standard operating procedures creation.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Answer inquiries and provide basic training to users in the proper use of hardware and software.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Handle the communication to end users and other IT departments.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Ensure the Service Level commitments are respected.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Compile monthly reports for the IT Assistant Manager</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance of the desktop environment.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Participate in regular staff meetings, staff training programs. </span></span></span></span></li></ul></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Principal interfaces:</span></span></span></b></span></span></span></span><ul style=\"margin-top:7px;margin-bottom:7px;\"><li class=\"Normal2\" style=\"border:none;margin-top:7px;margin-bottom:7px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Internal:</span></span></span></b> <span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Internal: All IT functions like, End-Users, Applications, Infrastructure, IT Security, business functions, ITSC management. All business functions in the Op</span></span></span><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Co.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-top:7px;margin-bottom:7px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">External</span></span></span></b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">: </span></span></span><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">N/A</span></span></span></span></span></li></ul></td></tr><tr><td colspan=\"2\" style=\"border-bottom:1px solid #000000;width:642px;padding:0cm 7px 0cm 7px;height:83px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;\" valign=\"top\"><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">Job Knowledge, Skills & Experience</span></span></b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">:</span></span></span></span></span></span><ul style=\"margin-bottom:13px;\"><li class=\"Normal2\" style=\"border:none;margin-right:9px;margin-bottom:13px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\">Education: </span></span></b><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Graduate/undergraduate degree in Computer Science, Engineering or related.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:11.7pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\"> <b>Knowledge & Skills:</b></span></span></span></span></span></span></span><ul style=\"margin-bottom:1px;\"><li class=\"Normal2\" style=\"border:none;margin-bottom:1px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Ability to conduct research into application development issues and products</span></span></span></span></span></li></ul><ul><li class=\"Normal2\" style=\"border:none;margin-bottom:1px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Strong analytical skills including troubleshooting and integration of IT services.</span></span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to collaborate with IT team to maintain standards and SLA’s.</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Behavioral and managerial competencies:</span></span></span></b></span></span></span></span><ul><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">High willingness to drive transformation and service improvement</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Strong customer / end-user / client service orientation</span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-bottom:1px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">Keen attention to detail</span></span></span></span></span></li><li class=\"Normal2\" style=\"border:none;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Capability for problem solving, decision making, sound judgment, assertiveness</span></span></span></span></li></ul><br><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Language Requirements:</span></span></span></b></span></span></span></span><ul style=\"margin-bottom:13px;\"><li class=\"Normal2\" style=\"border:none;margin-right:9px;margin-bottom:13px;margin-left:8px;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">English</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><span style=\"font-size:10pt;\"><span style=\"font-family:'Arial Unicode MS', sans-serif;\"><span style=\"color:#000000;\">Travel Requirements:</span></span></span></b></span></span></span></span><ul style=\"margin-bottom:13px;\"><li class=\"Normal2\" style=\"border:none;margin-right:9px;margin-bottom:13px;margin-left:8px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Arial, sans-serif;\">Travelling to Sites and Campuses.</span></span></span></span></li></ul><br> </td></tr></tbody></table><br> <p><strong>Compliance Statement</strong></p>\n\n<p>Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.</p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "WC1V 7DN",
          "addressRegion": "Greater london",
          "addressLocality": "London"
        }
      },
      "validThrough": "2026-09-16",
      "uniqueJobCode": "job_20260618095722_FA8RLBPSACV79PVK",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20251009152854_HHMYBF6PQ5MJLYTT/logos/20251110104955_RCL-Logo-Primary-RGB.jpg",
        "name": "Regent College London",
        "@type": "Organization",
        "sameAs": "https://www.rcl.ac.uk/"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "HMDL19rBXV",
    "title": "FIRST LINE SERVICE DESK ANALYST",
    "detailUrl": "https://regentcollegelondon.applytojob.com/apply/jobs/details/HMDL19rBXV?&"
  },
  "detail_errors": []
}