Associate Application Analyst

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    "ShortDescriptionStr": "The Associate Application Analyst is a member of the Digital Campus team within Davidson College's Technology & Innovation (T&I) department. The primary focus of this role is helping the campus community get real, practical value from the technology tools they use every day  — through training, direct support, ongoing engagement, and behind-the-scenes operational work that keeps those  services running reliably.",
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    "ExternalDescriptionStr": "<p><span>The Associate Application Analyst is a member of the Digital Campus team within Davidson College's Technology &amp; Innovation (T&amp;I) department. The primary focus of this role is helping the campus community get real, practical value from the technology tools they use every day&nbsp; — through training, direct support, ongoing engagement, and behind-the-scenes operational work that keeps those&nbsp; services running reliably.</span></p>\n<p><span>This is a people-first technology role. The work is split between direct interaction with campus users — faculty, staff, and students — and the operational tasks that support the college's AI service portfolio. The right person is comfortable in both modes: as comfortable facilitating a workshop or walking someone through a tool as they are managing a help queue or updating documentation.</span></p>\n<p><span>The Associate Application Analyst works alongside the Digital Campus team and reports to the Manager of Digital Campus. As an Associate-level role, it is well suited to someone early in their technology career who is ready to grow into a full Application Analyst over time, with training and mentorship along the way.</span></p>\n<p><span><strong>Key Responsibilities</strong></span></p>\n<p><span><strong>Training &amp; Campus Engagement</strong></span></p>\n<ul>\n <li><span>Deliver training sessions, workshops, and one-on-one consultations that help faculty, staff, and students use campus technology&nbsp; tools effectively and confidently</span></li>\n <li><span>Engage proactively across campus — connecting with departments, teams, and communities to understand how people are using AI and where they need support</span></li>\n <li><span>Develop and maintain training materials, guides, and instructional resources for a range of audiences and skill levels</span></li>\n <li><span>Represent T&amp;I at campus events, orientations, and department meetings as relevant to AI services</span></li>\n</ul>\n<p><span><strong>Platform Support &amp; Operations</strong></span></p>\n<ul>\n <li><span>Provide day-to-day support for the college's AI tool portfolio — handling user questions, troubleshooting issues, and escalating as appropriate</span></li>\n <li><span>Manage license provisioning, user access, and onboarding for AI platforms</span></li>\n <li><span>Maintain help center content, FAQs, and knowledge base articles for AI services</span></li>\n <li><span>Track usage, support volume, and user feedback; compile data to inform ongoing service decisions</span></li>\n <li><span>Coordinate with vendors and T&amp;I colleagues on platform updates, outages, and service changes</span></li>\n</ul>\n<p><span><strong>Governance &amp; Policy Support</strong></span></p>\n<ul>\n <li><span>Contribute to the college's responsible technology use work by surfacing patterns, concerns, and questions that emerge through campus engagement</span></li>\n <li><span>Help develop and maintain user-facing guidance documents, acceptable use summaries, and policy communications</span></li>\n <li><span>Participate in relevant T&amp;I governance processes related to AI tools and services</span></li>\n <li><span>Identify emerging issues — operational, ethical, or institutional — and bring them forward proactively</span></li>\n</ul>\n<p><span><strong>Collaboration &amp; Team Contribution</strong></span></p>\n<ul>\n <li><span>Work closely with the AI Analyst on shared service responsibilities, coordinating on campus needs, workload, and priorities</span></li>\n <li><span>Contribute to T&amp;I projects and initiatives that involve AI tools, adoption, or integration</span></li>\n <li><span>Build relationships across T&amp;I and campus that support effective, connected AI service delivery</span></li>\n <li><span>Build technical and analytical skills over time — learning Davidson's application landscape, support workflows, and analysis practices with guidance from senior colleagues&nbsp;</span></li>\n</ul>\n<p><span><strong>Qualifications</strong></span></p>\n<p><span><strong>Required</strong></span></p>\n<ul>\n <li><span>Bachelor's degree or equivalent combination of education and experience</span></li>\n <li><span>Experience explaining technology to non-technical audiences — through training, documentation, presentations, or direct support</span></li>\n <li><span>Strong interpersonal skills and genuine comfort engaging with a wide range of people and communities</span></li>\n <li><span>Curiosity about how technology changes the way people work, and an interest in helping others adopt it&nbsp;</span></li>\n <li><span>Ability to manage multiple responsibilities, communicate proactively, and follow through with attention to detail</span></li>\n <li><span>Comfort operating in a role where the tools, priorities, and environment are actively evolving</span></li>\n <li><span>Aptitude for learning new software platforms quickly, and basic comfort troubleshooting technology issues</span></li>\n <li><span>Interest in how business processes and systems fit together, and a desire to grow analytical and technical skills</span></li>\n</ul>\n<p><span><strong>Preferred</strong></span></p>\n<ul>\n <li><span>Experience in a higher education setting — particularly in a student-facing, faculty-facing, or technology support role</span></li>\n <li><span>Experience with enterprise software support, including user provisioning, license management, or help desk workflows</span></li>\n <li><span>Familiarity with workplace productivity platforms such as Google Workspace or Microsoft 365</span></li>\n <li><span>Experience developing training content or facilitating workshops for diverse audiences</span></li>\n <li><span>Interest in or experience with technology policy, digital ethics, or responsible technology use</span></li>\n <li><span>Exposure to application support concepts such as system configuration, testing, requirements gathering, or business process analysis&nbsp;</span></li>\n</ul>\n<p><span>Information about how to submit an application can be found at </span><a href=\"https://employment.davidson.edu\" target=\"_blank\" rel=\"nofollow\"><span>https://employment.davidson.edu</span></a><span>&nbsp;</span></p>",
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