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    "requisitionDescription": "<div><h1 data-pasted=\"true\">EXPERIENCED BILINGUAL DENTAL FRONT DESK &amp; TREATMENT PLAN COORDINATOR</h1><p>&nbsp;Tampa, Florida<br>&nbsp;HMC Dental Services<br>6607 N Dale Mabry Hwy, Tampa FL 33614<br>Monday &ndash; Friday</p><p>We are looking for a highly organized, fast-paced, detail-oriented Dental Front Desk &amp; Treatment Plan Coordinator who understands that the front office is the heart of patient experience, production, and office flow.</p><p>This is NOT a basic receptionist position.<br>We are seeking a true leader who can confidently manage scheduling, insurance verification, treatment presentation, patient communication, and financial coordination in a high-volume dental environment.</p><div contenteditable=\"false\"><hr></div><h1>WHAT WE ARE LOOKING FOR</h1><p>We want someone who:</p><p>✔ Has REAL dental front desk experience<br>✔ Knows how to use Open Dental efficiently<br>✔ Can explain treatment plans and insurance coverage clearly to patients<br>✔ Understands PPO, Medicaid, Medicare Advantage, frequencies, limitations, downgrades, and patient portions<br>✔ Moves fast without losing accuracy<br>✔ Can multitask under pressure while staying professional and organized<br>✔ Is confident collecting payments and discussing finances<br>✔ Understands the importance of schedule management and production goals<br>✔ Provides exceptional customer service in English &amp; Spanish</p><div contenteditable=\"false\"><hr></div><h1>CORE RESPONSIBILITIES</h1><h2>Front Desk Operations</h2><ul data-spread=\"false\"><li>Manage patient check-in and check-out efficiently</li><li>Answer high-volume calls professionally</li><li>Schedule appointments strategically to maintain provider productivity</li><li>Confirm appointments daily and manage cancellations using active waitlists</li><li>Handle no-shows immediately and reschedule effectively</li><li>Verify insurance eligibility and benefits accurately</li><li>Collect co-pays, balances, and payments at time of service</li><li>Maintain complete and accurate patient records</li><li>Upload all required documentation before treatment</li><li>Coordinate patient transportation when required</li><li>Maintain HIPAA compliance at all times</li></ul><h2>Treatment Plan Coordination</h2><ul data-spread=\"false\"><li>Present dental treatment plans confidently and professionally</li><li>Explain procedures, insurance coverage, limitations, and patient financial responsibility</li><li>Review estimated out-of-pocket costs with patients</li><li>Help patients understand financing options and payment arrangements</li><li>Follow up on pending treatment to increase case acceptance</li><li>Communicate effectively with providers and clinical team</li><li>Ensure all treatment plans, insurance breakdowns, consents, and documents are uploaded into Open Dental</li></ul><div contenteditable=\"false\"><hr></div><h1>REQUIREMENTS</h1><p>&nbsp;Minimum 2 years of DENTAL front desk or treatment coordinator experience REQUIRED Experience with Open Dental REQUIRED<br>&nbsp;Bilingual English/Spanish REQUIRED<br>&nbsp;Strong understanding of dental insurance and treatment presentation REQUIRED<br>&nbsp;Must be highly organized and detail-oriented<br>&nbsp;Must multitask efficiently in a fast-paced environment<br>&nbsp;Must communicate professionally and confidently with patients<br>Must be reliable, accountable, and performance-driven</p><div contenteditable=\"false\"><hr></div><h1>LEADERSHIP EXPECTATION</h1><p>We are not looking for someone to simply answer phones.</p><p>We are looking for someone who:</p><p>✔ Takes ownership<br>✔ Understands urgency and efficiency<br>✔ Helps drive office production<br>✔ Maintains structure and organization<br>✔ Solves problems independently<br>✔ Supports team workflow and patient satisfaction<br>✔ Operates with professionalism and accountability at all times</p><div contenteditable=\"false\"><hr></div><h1>WHAT WE OFFER</h1><p>✔ Competitive compensation based on experience and performance<br>✔ Stable full-time position<br>✔ Growth opportunities within a multi-location organization<br>✔ Structured and professional work environment<br>✔ Leadership focused on excellence, accountability, and high performance<br>✔ Opportunity to grow within a technology-driven dental organization</p><div contenteditable=\"false\"><hr></div><h1>ABOUT HMC&nbsp;</h1><p>HMC is a multi-location dental organization focused on delivering high-quality patient care with efficiency, compassion, and innovation. We are building a strong team of professionals committed to excellence, accountability, and exceptional patient experiences.</p><p>HMC is an Equal Opportunity Employer.</p></div>\n",
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