Revenue Manager

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    "requisitionDescription": "<div><h4 style=\"margin: 0px; padding: 16px 24px 0px; font-size: 18px; box-sizing: border-box; font-family: \"Helvetica Neue\", Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; color: rgb(45, 45, 45); border-top: 2px solid rgb(236, 236, 236); border-bottom: 0px; background-color: rgb(255, 255, 255);\">Job Description</h4><div class=\"jobs-JobDescription\" style=\"margin: 0px; padding: 16px 24px; word-wrap: break-word; box-sizing: border-box; font-family: \"Helvetica Neue\", Helvetica, Arial, sans-serif; -webkit-font-smoothing: antialiased; color: rgb(75, 75, 75); background-color: rgb(255, 255, 255);\"><p style=\"margin-top: 0px; margin-bottom: 10px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><b style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\">SUMMARY</b><br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" />The primary purpose of this position is to monitor group and transient business thresholds within the five-year forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short range decisions affecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis.<br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" /><b style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\">CORE FOCUS & ESSENTIAL RESPONSIBILITIES</b><br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" />Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.</p><ul style=\"margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Daily review and implementation of room accommodation and rate inventory controls in OPERA/IDEAS and Delphi. Includes weekly implementation of roll-in controls.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ensure group inventory and cut-off dates are managed according to demand.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Implement all blackout dates in IDEAS and review monthly to determine if adjustments are needed.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Maintain accurate demand information in RMS.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Work with Front Office Manager to ensure that sellout strategies are in place, and that HPMS and IDEAS are balanced daily.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Develop, monitor and adjust sales and pricing strategies:</li></ul><p style=\"margin-top: 0px; margin-bottom: 10px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Conduct a weekly Revenue Management Meeting where the appropriate booking period is evaluated for proper rate and availability control. Provide a synopsis of results vs. decision from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.</p><ul style=\"margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Weekly and monthly updates in Delphi (profit pack) for the 365-day window, to include: SSG rates, transient demand and forecast updates.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Develop annual transient pricing. Ensure pricing is consistent in all distribution channels (IDEAS, GDS, Internet).</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Review and implement incentive programs in Front Office and Reservations, with particular focus on need periods. Provide critical analysis of strategies, room statistics and demand factors.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Review end of month rooms statistics reports including Monthly Revenue Management Reports, STR, ROLLING, report of operations, and provide critical analysis on performance vs. forecasts and results of implemented strategies.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Conduct displacement analysis of group business, as needed, to determine impact potential business will have on REVPAR.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Review all tentative and definite group bookings, to ensure that they support implemented strategies. Work with appropriate Sales Department staff as needed (Director of Sales & Marketing, Group Sales Manager, etc.).</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Analyze past and present trends and make recommendations for future strategies.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Prepare all weekly, monthly, three month and annual forecasts, using HRMS, excel, Delphi, IDEAS, System 21 and Excel.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Review all competitive shops on a consistent basis (at least once per week) and identify selling strategies and market trends.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Review Demand calendars, convention calendars and city event calendars to keep abreast of all demand generators.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Site competitive set and network with competitive set DRM’s. Maintain information on the various competitors products and services for both primary and stealth competitors and how their products and service vary from the hotels.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Maintain historical data on events and performance on any promotions during these demand-generating events.</li></ul><p style=\"margin-top: 0px; margin-bottom: 10px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><b style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\">SUPPORTING FUNCTIONS</b><br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" />In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:</p><ul style=\"margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Answer other hotel team member's questions regarding revenue management in a friendly and courteous manner.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Attends property Staff meetings, and other property specific meetings as requested by the General Manager.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Contribute to the development of the marketing plan.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ensures that all revenue management related systems are maintained, including RMS, IDEAS, Delphi, HPMS. Employ the assistance of the Director of Sales, Director of Front Office, and Head of Sales as needed.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Train and develop Reservations Manager and Agents in basics of revenue management.</li></ul><p style=\"margin-top: 0px; margin-bottom: 10px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><b style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\">ESSENTIAL QUALIFICATIONS</b><br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" />To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul style=\"margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Prioritize and organize work assignments, have timely follow up and execution.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Have superb time management skills.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Maintain complete knowledge of all hotel services/features and hours of operation.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Other language, mathematical, and reasoning abilities as outlined below.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to comply with physical demands as outlined below.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Knowledge and understanding of Atelier & Ace Culture & initiatives</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Technologically sound with Microsoft Office applications.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to compute complex mathematical calculations.</li></ul><p style=\"margin-top: 0px; margin-bottom: 10px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><b style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\">REQUIRED EDUCATION and/or EXPERIENCE</b><br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" />Bachelor’s degree in hospitality management or business management with a concentration in revenue management is required. Masters in Hotel Management preferred. Previous experience working in a hospitality environment is required.<br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" /><b style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\">LANGUAGE, MATHEMATICAL, and REASONING ABILITIES</b><br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" />Candidate must meet the following cognitive abilities:</p><ul style=\"margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to understand guests’ service needs & requests.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to acknowledge guests’ requests in a polite manner.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to apply logical thinking and understanding to carry out written and oral instructions.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to address and solve problems involving guest and operational issues.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Ability to compute basic mathematical calculations.</li></ul><p style=\"margin-top: 0px; margin-bottom: 10px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><b style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\">PHYSICAL DEMANDS / WORK ENVIRONMENT</b><br style=\"box-sizing: border-box; -webkit-font-smoothing: antialiased;\" />The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul style=\"margin: 0px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\"><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Sit, walk, and stand continuously.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Lift / carry 10lbs (frequently) and 25lbs (occasionally)</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Bend, squat, crawl, and reach above shoulder level.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation.</li><li style=\"margin: 0px; padding: 0px; list-style: none; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.</li></ul><p style=\"margin-top: 0px; margin-bottom: 10px; padding: 0px; box-sizing: border-box; -webkit-font-smoothing: antialiased;\">Job Type: Full-time</p></div></div>\n",
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