Registered Veterinary Nurse – Reception & Client Experience

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  "last_changed_at": "2026-05-30T05:58:17.065Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Failsworth, Greater Manchester, M35 9AA, United Kingdom",
    "city": "Failsworth",
    "region": "Greater Manchester",
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    "confidence": 0.8
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  "inferred_at": "2026-06-21T10:52:26.240Z",
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{
  "list_job": {
    "id": "971",
    "isRemote": null,
    "location": {
      "city": "Failsworth",
      "state": "Greater Manchester"
    },
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    "departmentId": "18758",
    "locationType": "0",
    "jobOpeningName": "Registered Veterinary Nurse – Reception & Client Experience ",
    "departmentLabel": "Nursing Team - Non Clinical",
    "employmentStatusLabel": "Probation - Permanent Contract"
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  "detail_job_opening": {
    "location": {
      "city": "Failsworth",
      "state": "Greater Manchester",
      "postalCode": "M35 9AA",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-04-16",
    "atsLocation": {
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    "description": "<p><span>Are you a Registered Veterinary Nurse looking to take your career in a new direction—one that uses your clinical expertise in a non-clinical, client-facing role?</span><span> <br></span><span>If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you.</span><span> </span></p>\n<p><br><br></p>\n<p><span>We’re looking for a </span><span>Reception Veterinary Nurse</span><span> to join our team at </span><span>Failsworth Clinic</span><span>, playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors.</span><span> <br></span><span>In this essential position, you’ll act as the vital link between our customer service functions and our clinical teams—supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes.</span><span> </span></p>\n<p><span>This role is ideal for an RVN with </span><span>2+ years’ experience</span><span> who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support.</span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>What You’ll Be Doing</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Triage Support</span></span><span> </span></p>\n<ul>\n<li><span>Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.</span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Diary Coordination</span></span><span> </span></p>\n<ul>\n<li><span>Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.</span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Client Communication</span></span><span> </span></p>\n<ul>\n<li><span>Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.</span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Call Handling</span></span><span> </span></p>\n<ul>\n<li><span>Provide friendly, professional, and confident support to owners contacting the clinic by phone.</span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Pharmacy Support</span></span><span> </span></p>\n<ul>\n<li><span>Assist with repeat prescription requests and medication dispensing.</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.</span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Administrative Support</span></span><span> </span></p>\n<ul>\n<li><span>Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs.</span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Client Concerns Management</span></span><span> </span></p>\n<ul>\n<li><span>Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.</span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>Line Management </span></span><span> </span></p>\n<ul>\n<li><span>Line management and leadership support of the client services team as your clinic continues to grow. </span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Reception duties </span></span><span> </span></p>\n<ul>\n<li><span>As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face-face as well as via digital and telephone communication channels.  </span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span>What We’re Looking For</span></span><span> </span></p>\n<ul>\n<li><span>RVN qualified with a minimum of two years’ experience</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Confident communicator with excellent organisational skills</span><span> </span></li>\n</ul>\n<ul>\n<li><span>A calm, compassionate problem-solver</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Someone who enjoys working closely with clients and supporting clinical teams</span><span> </span></li>\n</ul>\n<ul>\n<li><span>Passionate about delivering outstanding client experiences</span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span>Benefits:</span></span></p>\n<ul>\n<li><span>6 weeks holiday, including bank holidays</span></li>\n<li><span>CPD funded</span></li>\n<li><span>52 Weeks sickness benefit and free Employee assistance program — awarded after qualifying period  </span></li>\n<li><span>Enhanced maternity and paternity package</span></li>\n<li><span>Contributory pension scheme</span></li>\n<li><span>RCVS and VDS fees paid</span></li>\n<li><span>Access to counselling support including mental health, financial and life counselling after 12 months of service</span></li>\n<li><span>Store discounts through Vivup</span></li>\n<li><span>Staff discount</span></li>\n<li><span>E-Car Scheme</span></li>\n<li><span>Cycle to work scheme</span></li>\n<li><span>Refer-a-Friend bonus</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>Role Details</span></span><span> </span></p>\n<p><span> </span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span>40 hours per week</span></span><span>, worked over </span><span style=\"font-weight: bold\"><span>4 days </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span>Working hours </span><span style=\"font-weight: bold\"><span>between 07:45 and 19:00</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span>Non-clinical role</span></span><span> – ideal for nurses transitioning away from clinical practice</span><span> </span></li>\n</ul>\n<ul>\n<li><span style=\"font-weight: bold\"><span>1 in 4 weekends</span></span><span> with TOIL</span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span> </span></p>\n<p><span>If you’re ready for a rewarding role that uses your nursing expertise in a new and meaningful way—while making every client visit a great one—we’d love to hear from you.</span><span> </span></p>\n<p><span> </span></p>",
    "compensation": "Up to £29,725 DOE",
    "departmentId": "18758",
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    "jobOpeningName": "Registered Veterinary Nurse – Reception & Client Experience ",
    "departmentLabel": "Nursing Team - Non Clinical",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://animaltrust.bamboohr.com/careers/971",
    "employmentStatusLabel": "Probation - Permanent Contract"
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