Office Professional (BayPointe Hospital)

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  "language": "en",
  "location": {
    "raw": "Mobile, AL, US",
    "city": "Mobile",
    "region": "AL",
    "country": "United States",
    "is_remote": false,
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    "language": "en",
    "location": {
      "raw": "Mobile, AL, US",
      "city": "Mobile",
      "region": "AL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
      "United States"
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  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": null
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    "url": "https://careers-altapointe.icims.com/jobs/26843/office-professional-%28baypointe-hospital%29/job",
    "@type": "JobPosting",
    "title": "Office Professional (BayPointe Hospital)",
    "@context": "http://schema.org",
    "datePosted": "2026-05-29T04:00:00.000Z",
    "description": "<h2>Responsibilities</h2>\n<p><strong>Primary Job Duties:</strong></p>\n<p>Greets all visitors entering the lobby</p>\n<ul>\n <li>Verbally greets and recognizes all visitors coming through the main lobby with appropriate greeting.</li>\n <li>Obtains sufficient information from visitors in regards to the nature of the visit and makes the appropriate connection to AltaPointe staff.</li>\n <li>Advises employees that visitors are in the front area waiting to be seen.</li>\n <li>Announces all visitors before referring them to go to employees’ offices or workspaces.</li>\n <li>Ensures visitors sign in.</li>\n <li>Maintains sign in record ensuring HIPAA compliance and tracking of facility items that have been loaned to the visitor, e.g. keys and badge.</li>\n <li>Tracks wait time for screenings and admissions.</li>\n <li>Kindly advises visitors of policies as needed, e.g. smoking.</li>\n <li>Ensures lobby and front desk is maintained in a neat and organized manner.</li>\n <li>Ensures that intake rooms are neat, orderly and contact janitorial or maintenance in a timely manner for request.</li>\n <li>Serves as point of contact for request of records by guardian ad litem.</li>\n</ul>\n<p> </p>\n<p>Handles incoming and outgoing calls for facility</p>\n<ul>\n <li>Answers all incoming calls with appropriate greeting and within a satisfactory number of rings.</li>\n <li>Obtains sufficient information from callers in regards to the nature of the call and makes the appropriate connection to AltaPointe staff.</li>\n <li>Keeps accurate records of phone repairs needed within facility.</li>\n <li>Assists facility staff in making long-distance calls.</li>\n</ul>\n<p>Administrative support duties</p>\n<ul>\n <li>Assist with maintaining NHPPD</li>\n <li>Issues key fobs to new employees and vendors</li>\n <li>Prepares and/or replaces key sets with assistance from maintenance</li>\n <li>Activates and deactivates key fobs as requested</li>\n <li>Assist with any problems or discrepancies</li>\n <li>Collect fees for replacement key fobs</li>\n <li>Keeps abreast of staff whereabouts, facility related activities (like meetings and trainings occurring on site), and calendars to properly connect visitors/callers.</li>\n <li>Keeps abreast of census.</li>\n <li>Records caseloads for physicians and reports those numbers to HR</li>\n <li>Records messages on behalf of employees and communicates messages to employees as needed.</li>\n <li>Notifies security and staff of emergency situations in a timely manner.</li>\n <li>Maintains and distributes office supplies appropriately.</li>\n <li>Prepares supply orders for purchasing</li>\n <li>Displays a courteous manner to all visitors/callers.</li>\n <li>Uses discretion in discussions with visitors/callers.</li>\n <li>Provides information to visitors/callers in relation to the facility.</li>\n <li>Ensures the front desk is covered at all times during shift.</li>\n <li>Operates the paging system and uses discretion when paging.</li>\n <li>Adheres to 5-Star Customer Service guidelines.</li>\n <li>Works with clinical staff to maintain and organize visitation calendars.</li>\n <li>Maintains the employee meal sign-up, collects money from staff for employee meals, and communicates number of meals to kitchen daily</li>\n <li>Sends HR documentation on meal tickets for payroll by due date.</li>\n <li>Enters maintenance requests for building as requested using software system.</li>\n <li>Enters IT-Pointes as it pertains to the front desk phone, computer and IT related equipment.</li>\n <li>Distributes internal and external mail to appropriate staff or department.</li>\n <li>Assists facility staff with interoffice mail.</li>\n <li>Signs for packages.</li>\n <li>Maintains and organizes a lost-and-found system.</li>\n <li>serves as backup for West Mobile Academy office professional</li>\n <li>Other duties and projects as assigned.</li>\n</ul>\n<p> </p>\n<p>Supervision and consultation</p>\n<ul>\n <li>Seeks supervision and consultation as needed.</li>\n <li>Accepts and employs suggestions for improvement.</li>\n <li>Actively works to enhance skills.</li>\n <li>Provides regular feedback to supervisor on issues/problems pertaining to work functions or observed throughout facility.</li>\n</ul>\n<p> </p>\n<p>Customer Service Driven Care</p>\n<ul>\n <li>Treats consumer with care, dignity, and compassion</li>\n <li>Respects consumers’ privacy and confidentiality</li>\n <li>Is pleasant and cooperative with others</li>\n <li>Works in a cooperative manner with other AltaPointe employees.</li>\n <li>Assists consumer and visitors as needed</li>\n <li>Personal values don’t inhibit ability to relate and care for others</li>\n <li>Is sensitive to the consumer’s needs, expectations and individual differences.</li>\n <li>Is gentle and calm with consumers, families and others as appropriate</li>\n <li>Works pro-actively to problem solve issues for family and consumers prior to involving supervisor or program management.</li>\n <li>Utilizes hospitality skills as the facility representative during all consumer and guardian encounters.</li>\n <li>Courteous and respectful towards consumers, visitors, and co-workers</li>\n</ul>\n<p> </p>\n<p>Administrative and other related duties</p>\n<ul>\n <li>Actively participates in Performance Improvement activities.</li>\n <li>Actively participates in AltaPointe committees as required.</li>\n <li>Works in a cooperative manner with other AltaPointe employees.</li>\n <li>Follows AltaPointe policies and procedures.</li>\n <li>Completes all assigned tasks in a timely manner.</li>\n</ul>\n<p> </p>\n<p><strong>Physical Requirements of the Job:  </strong></p>\n<ul>\n <li>Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.</li>\n <li>Reaching forward to place paperwork on a document stand.</li>\n <li>Grasping to turn keys in doors throughout facility, grabbing files/paperwork</li>\n <li>Lifting and carrying up to 15 pounds to transport small quantity of charts various distances in facility.</li>\n <li>Fine manipulation/dexterity for data entry, writing and handling paperwork.</li>\n <li>Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.</li>\n <li>Sitting can be in frequent bursts up to 10 minutes.  Extended sitting can be up to, but limited to 1 hour.</li>\n <li>While filing in the medical records department, the employee may bend forward squat/lunge stoop or crouch to access the levels that are at floor waist level.  Forward bending while sitting or crouching to access safe in office may be needed.</li>\n <li>Forward reaching, reaching out to front , and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.</li>\n <li>Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.</li>\n <li>Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).</li>\n <li>Frequent pushing/pulling with a force up to 25 pounds (medical record cart) and doors throughout the facility (5 pounds).</li>\n <li>Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.</li>\n <li>Strong grasp/pinch grip needed to use keys in doors and to handle medical records.</li>\n <li>Fine manipulation/dexterity to use computer, write and handle medical records paperwork.</li>\n <li>Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.</li>\n <li>Must have visual acuity in at least one eye and manual dexterity.</li>\n <li>Any additional duties as assigned by management.</li>\n</ul>\n<h2>Qualifications</h2>\n<p>High school diploma or equivalent; one year experience working in a hospital or office setting handling front desk/reception type duties; proficient in the use of Microsoft Office products (Outlook, Word, Excel); ability to concentrate and maintain accuracy in spite of frequent interruptions; demonstrates knowledge and understanding of the below areas within six (3) months of employment:</p>\n<ul>\n <li>Works independently with minimal supervision.</li>\n <li>Uses judgment in carrying out all phases of work.</li>\n <li>Uses avatar system.</li>\n <li>Uses ShoreTel phone system.</li>\n <li>Knows AltaPointe’s continuum of care.</li>\n <li>Knows about community services.</li>\n <li>Knows guardian ad litem (GAL) process.</li>\n</ul>",
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        "address": {
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          "postalCode": "36693",
          "addressRegion": "AL",
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          "addressCountry": "US",
          "addressLocality": "Mobile",
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    "validThrough": "2027-05-29T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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      "name": "AltaPointe Health",
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      "sameAs": "http://altapointe.org/"
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    "occupationalCategory": "Office/Clerical"
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