Operations Manager - HD Trucks & Utility Equipment

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    "requisitionDescription": "<div><div><div><div><div><div><p data-pasted=\"true\"><strong>Custom Truck One Source (CTOS)</strong> <strong>11102 261 Street, Acheson, AB T7X 6C7</strong></p><p><strong>Extraordinary People. Exciting Possibilities. Great Opportunity.</strong></p><p>At Custom Truck One Source (CTOS), we&rsquo;ve redefined the specialized truck and heavy equipment industry. With a full suite of services, including equipment sales, rentals, aftermarket parts and service, customization, remanufacturing, financing, and asset disposal we deliver end-to-end solutions our customers depend on.</p><p>With 40+ locations across North America and a team of industry experts, CTOS is built on performance, innovation, and customer commitment. When you join CTOS, you&rsquo;re not just taking a job you&rsquo;re building a career with a company that invests in your success.</p><p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Operations Manager</strong> to lead our Edmonton (Acheson) branch. This role is responsible for overseeing <strong>Service, Parts, and Rental operations</strong>, ensuring efficiency, profitability, and best-in-class customer experience.</p><p>You will partner closely with the Regional Vice President and lead a team of department managers to drive operational excellence, financial performance, and continuous improvement.</p><p><strong>Who You Are</strong></p><p>You&rsquo;re a hands-on leader with a strong background in <strong>utility equipment, heavy-duty trucks, construction equipment, or similar industries</strong>. You know how to run a high-performing shop, build strong teams, and deliver results in a fast-paced environment.</p><p>You take pride in accountability, safety, and operational excellence&mdash;and you lead by example.</p><p><strong>Key Responsibilities</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Partner with Regional Vice President to establish and execute branch goals and performance targets&nbsp;</li><li style=\"margin-left:0in;\">Lead and oversee <strong>Service, Parts, and Rental departments</strong> to ensure operational efficiency and profitability&nbsp;</li><li style=\"margin-left:0in;\">Analyze financial statements, KPIs, and operational metrics to drive performance improvements&nbsp;</li><li style=\"margin-left:0in;\">Review and approve repair orders, estimates, and service workflows&nbsp;</li><li style=\"margin-left:0in;\">Develop and implement action plans to improve productivity, quality, and customer satisfaction&nbsp;</li><li style=\"margin-left:0in;\">Manage budgets for labor, inventory, equipment, and operational expenses&nbsp;</li><li style=\"margin-left:0in;\">Lead regular team meetings to align priorities, review performance, and address challenges&nbsp;</li><li style=\"margin-left:0in;\">Drive hiring, training, and development of team members in partnership with HR&nbsp;</li><li style=\"margin-left:0in;\">Champion a strong <strong>safety culture</strong> and ensure compliance with all safety standards&nbsp;</li><li style=\"margin-left:0in;\">Oversee quality control processes to ensure high standards in service and production&nbsp;</li><li style=\"margin-left:0in;\">Monitor rental fleet utilization and turnaround to maximize revenue&nbsp;</li><li style=\"margin-left:0in;\">Manage parts inventory levels, accuracy, and turnover&nbsp;</li><li style=\"margin-left:0in;\">Collaborate with sales teams to support revenue growth and customer relationships&nbsp;</li><li style=\"margin-left:0in;\">Ensure the facility is clean, organized, and customer-ready&nbsp;</li><li style=\"margin-left:0in;\">Participate in monthly business reviews and performance planning&nbsp;</li></ul></div><p><strong>Qualifications</strong></p><p><strong>Education &amp; Experience</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">High school diploma or equivalent required</li><li style=\"margin-left:0in;\">Business schooling an asset.</li><li style=\"margin-left:0in;\">5+ years of leadership experience in <strong>service, operations, or branch management</strong>&nbsp;</li><li style=\"margin-left:0in;\">Strong technical knowledge of <strong>heavy-duty trucks, utility equipment, or related equipment</strong>&nbsp;</li><li style=\"margin-left:0in;\">Proven experience managing <strong>service and/or parts operations</strong>&nbsp;</li><li style=\"margin-left:0in;\">Valid driver&rsquo;s license required&nbsp;</li></ul></div><p><strong>Key Competencies</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Strong leadership and team-building skills&nbsp;</li><li style=\"margin-left:0in;\">Results-driven with a focus on operational excellence&nbsp;</li><li style=\"margin-left:0in;\">Financial acumen and ability to manage budgets and KPIs&nbsp;</li><li style=\"margin-left:0in;\">Highly organized with strong attention to detail&nbsp;</li><li style=\"margin-left:0in;\">Ability to prioritize and adapt in a fast-paced environment&nbsp;</li><li style=\"margin-left:0in;\">Effective communicator across all levels of the organization&nbsp;</li><li style=\"margin-left:0in;\">Self-motivated with a high level of accountability and professionalism</li><li style=\"margin-left:0in;\">Previous rental industry experience is a big asset.</li><li style=\"margin-left:0in;\">Utility industry experience is a big asset.</li><li style=\"margin-left:0in;\">Certified HD tech is a big asset.</li></ul></div><p><strong>Why Join CTOS?</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"margin-left:0in;\">Industry-leading company with strong growth and stability&nbsp;</li><li style=\"margin-left:0in;\">Opportunity to lead a multi-functional operation&nbsp;</li><li style=\"margin-left:0in;\">Collaborative, team-oriented culture&nbsp;</li><li style=\"margin-left:0in;\">Career advancement opportunities across North America&nbsp;</li><li style=\"margin-left:0in;\">Competitive compensation and benefits package&nbsp;</li></ul></div><div style=\"margin-left:0in;\"><p>#OperationsManager #HeavyEquipment #ServiceManager #PartsManager #EdmontonJobs #AlbertaJobs #ConstructionCareers #DieselJobs #NowHiring</p></div></div></div></div></div></div></div>\n",
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