Front Desk Agent@Dunhill Hotel Charlotte

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    "description_html": "<p><strong>SUMMIT HOSPITALITY GROUP: GUEST SERVICE REPRESENTATIVE JOB DESCRIPTION</strong></p><p><strong>SUMMARY:</strong> The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guest with memorable service all while conducting various daily operations.</p><p>Daily operations consists of guest interaction by recording and communicating guest special requests and problems to appropriate department to ensure that they have been addressed in a timely and professional manner.</p><p><strong>PREREQUISITES/QUALIFICATIONS:</strong></p><p>· Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt</p><p>· Strong leadership skills</p><p>· Excellent oral and written communication skills</p><p>· Demonstrated planning and organizational ability</p><p>· Able to prioritize and quickly change direction as needs arise</p><p>· Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System</p><p>· Able to diagnose and repair simple computer problems</p><p>· Skilled in math and able to operate a 10 key by touch</p><p><strong>DUTIES &amp; RESPONSIBILITIES:</strong></p><p>· Provide Customer Service to guests in an intelligent and professional manner</p><p>· Run shift reports/journals from Front Office Systems</p><p>· Prepare daily arrivals/departure reports with a strong focus on guest requests.</p><p>· Makes corrections and adjustments and handles all computer problems that might occur throughout the shift</p><p>· Reviews and corrects discrepancies in the Front Desk System</p><p>· Ensures complete guest satisfaction</p><p>· Completes Guest registration process</p><p>· Must be familiar with computer systems for Guest reservation information processing</p><p>· Must verify and imprint Guest credit cards for authorization</p><p>· Must be well versed in cash handling and accurately balance house bank</p><p>· Assigns guests rooms based upon preferences and availability</p><p>· Drives the Revenue Management process by selling rooms at various rates</p><p>· Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution</p><p>· Answers questions in regards to hotel facilities and services</p><p>· Answers the telephone and books reservations</p><p>· Answers Guest inquiries for local directions/events</p><p>· Recommends local area restaurants, points of interest, or needs for transportation</p><p>· Maintains cleanliness of front desk, lobby, and back office</p><p>· Follows up promptly with Guest check-ins, complaints, and other requests</p><p>· Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests</p><p>· Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity</p><p>· Participates in Hotel Safety Committee</p><p>· Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People</p><p>· Duties are subject to change and additional duties may be assigned as needed by the manager on duty</p><p>· Able to drive Company’s Vehicle for Guests Transportation to/from</p><p>· Assists with setting up meeting rooms</p><p><strong>WORK ENVIRONMENT:</strong></p><p>· Flexible work schedule including weekends; this position is referred to as first or second shift.</p><p>· Able to lift 50 lbs</p><p>· Valid Driver’s license</p><p>· Sitting, standing, reaching, and bending for extended periods of time</p>",
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