Senior Key Account Manager (German Speaking)

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    "location": {
      "city": "Ta Xbiex",
      "state": "Ta Xbiex",
      "postalCode": "XBX1403",
      "addressCountry": "Malta"
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    "datePosted": "2025-10-14",
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    "description": "<p><span style=\"font-weight: bold\">Who are we?</span></p>\n<p> </p>\n<p>Welcome to Multiple (<a href=\"https://themultiple.com/\" target=\"_blank\" rel=\"noopener noreferrer\">https://themultiple.com</a>), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">The Role</span></p>\n<p><br><br></p>\n<p>We are looking for a Senior Key Account Manager (German speaking) to join our growing team and take full ownership of a portfolio of high value accounts. This role is heavily revenue driven, focused on maximising player lifetime value through strategic account management, upselling, retention and reactivation initiatives.</p>\n<p><br></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p> </p>\n<ul>\n<li>Own the performance of a portfolio of high value key accounts, with clear revenue, retention and growth targets.</li>\n<li>Drive net revenue growth through proactive upselling, cross-selling and reactivation strategies.</li>\n<li>Build strong, long-term relationships with key accounts, positioning yourself as the primary and trusted point of contact.</li>\n<li>Monitor account activity and KPIs daily to identify immediate sales opportunities and revenue risks.</li>\n<li>Design and execute individual account growth plans based on value, behaviour and lifecycle stage.</li>\n<li>Deliver a proactive, high-touch sales approach via phone, email and messaging platforms.</li>\n<li>Analyse performance data to identify trends, optimise account strategies and maximise lifetime value.</li>\n<li>Coordinate with main stakeholder teams to ensure offers and incentives are commercially effective and compliant.</li>\n<li>Plan, negotiate and execute tailored offers, incentives, and bonuses aligned with revenue goals.</li>\n<li>Provide actionable commercial insights and feedback to senior stakeholders to support revenue optimisation and VIP strategy development.</li>\n<li>Contribute to forecasting, performance reviews, and continuous optimisation of key account sales processes.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Requirements</span></p>\n<p> </p>\n<ul>\n<li>2+ years of experience in a sales-driven Key Account Management, VIP Management, or similar commercial role, ideally within iGaming or a high value digital environment.</li>\n<li>Proven ability to consistently hit or exceed revenue and retention targets.</li>\n<li>Strong sales mindset with excellent negotiation, persuasion and closing skills.</li>\n<li>Deep understanding of customer behaviour, monetisation strategies and lifecycle value.</li>\n<li>Highly analytical and data driven, comfortable working with KPIs, dashboards and performance metrics.</li>\n<li>Excellent communication and relationship building skills: confident, persuasive, and professional.</li>\n<li>Ability to work autonomously, manage complex portfolios, and prioritise revenue impact.</li>\n<li>Fluent in German and English (spoken and written).</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">What we offer</span></p>\n<p> </p>\n<ul>\n<li>Attractive remuneration package</li>\n<li>Health Insurance</li>\n<li>Wellness benefit (after probation)</li>\n<li>Optician/Spectacle and Blue Lens Benefit (after probation)</li>\n<li>Breakfast/lunch all week</li>\n<li>Monthly snacks allowance</li>\n<li>Training support</li>\n<li>Modern office facilities</li>\n<li>Dog friendly workplace</li>\n<li>Exciting Company Events</li>\n<li>Monthly beer Fridays</li>\n<li>Eur1,000 refer a friend bonus</li>\n<li>Relocation package (if required)</li>\n<li>One day birthday holiday<br></li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">You should not apply if...</span></p>\n<p> </p>\n<ul>\n<li>You want a normal 9-5 job. This role is not easy &amp; requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.</li>\n<li>You cannot take constructive feedback.</li>\n<li>You can`t handle stress and pressure.</li>\n<li>You have the mindset of \"Quick Money\", this is a marathon, not a sprint.</li>\n<li>You do not embody our core values.</li>\n</ul>",
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