Customer Assistance Representative Sr.

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    "city": "Van Nuys",
    "region": "CA",
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    "datePosted": "2026-05-05T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. </p>\n<p> </p>\n<p><em><strong>**Branch location: 8230 Sepulveda Blvd. Panorama City, CA 91402**</strong></em></p>\n<p><em><strong>**Pay for this position starts at $19.75/ hour**</strong></em> </p>\n<p><strong><em>**Apart from religious observances, must have open availability and be able to work full time (40 hours/week) including days, nights, weekends & holidays**</em></strong></p>\n<p> </p>\n<p> </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</li>\n <li>Meet and greet customers in a friendly and timely manner</li>\n <li>Provide directions and general assistance</li>\n <li>Assist to assess condition of rental upon return</li>\n <li>Process returns, check-ins and exit kiosk transactions</li>\n <li>Understand and communicate rental terms and conditions, vehicle features and other services </li>\n <li>May sell optional protection products, upgrades, fuel options and other additional equipment</li>\n <li>Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance </li>\n <li>Clean vehicle interior and exterior by hand or by operating washing equipment when needed</li>\n <li>Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</li>\n <li>Perform miscellaneous and backup duties job-related duties as assigned</li>\n</ul>\n<p><em>Equal Opportunity Employer/Disability/Veterans</em></p>\n<p> </p>\n<h2>Qualifications</h2>\n<ul>\n <li>Must be at least 18 years old</li>\n <li>This position requires a valid Driver's License</li>\n <li>Must have a high school diploma or GED equivalent</li>\n <li>Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred) </li>\n <li><strong><em>Apart from religious observances, must have open availability and be able to work full time (40 hours/week) - days, nights, weekends and holidays</em></strong></li>\n <li>Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future</li>\n</ul>",
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    "validThrough": "2027-05-05T04:00:00.000Z",
    "employmentType": "FULL_TIME",
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