IT Services & AV Support Technician

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      "state": "New York"
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    "location": {
      "city": "Latham",
      "state": "New York",
      "postalCode": "12110",
      "addressCountry": "United States"
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    "datePosted": "2025-04-23",
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    "description": "<p><span style=\"font-size: 14pt\"><span><span><span style=\"font-weight: bold\">cb20</span> is an award-winning provider of managed IT and </span></span><span><span>audio-visual</span></span><span><span> services, proudly </span></span><span><span>serving organizations across New York, Massachusetts, and the greater New England </span></span><span><span>region. With over 30 years of experience, a team of world-class engineers, and trusted </span></span><span><span>partnerships with the world’s leading hardware and software providers, we </span></span><span><span>deliver confidence, security, and above all \"</span><span><em><span style=\"font-weight: bold\">An Experience Above</span></em>\"</span></span><span style=\"font-style: italic\"><span>.</span></span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(224, 62, 45); font-size: 12pt; font-weight: bold\">cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.</span></p>\n<p><br></p>\n<p><span style=\"color: #222222; font-family: Lato, sans-serif; font-size: 16px\"> </span><span style=\"font-weight: bold\"><br></span></p>\n<p>We are seeking a skilled and motivated IT Services &amp; AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments.</p>\n<p><br><span style=\"font-weight: bold\">Key Responsibilities can include:</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Set &amp; Installation</span><br>•    Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems.<br>•    Mount TVs, displays, and wall panels.<br>•    Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems.<br>•    Configure control systems</p>\n<p><br><span style=\"font-weight: bold\">Testing &amp; Troubleshooting</span><br>•    Test AV systems to ensure functionality before events or meetings.<br>•    Diagnose and resolve issues with video, sound, or connectivity.<br>•    Perform routine maintenance checks on equipment.<br>•    Replace or repair damaged components (cables, connectors, speakers, etc.).</p>\n<p><br><span style=\"font-weight: bold\">Live Event and Meeting Support</span><br>•    Operate sound boards, mixers, and lighting consoles during live events.<br>•    Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.<br>•    Provide on-the-spot technical support for presenters and participants.<br>•    Record or stream events, webinars, and meetings.</p>\n<p><br><span style=\"font-weight: bold\">Configuration &amp; Integration</span><br>•    Operate sound boards, mixers, and lighting consoles during live events.<br>•    Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.<br>•    Provide on-the-spot technical support for presenters and participants.<br>•    Record or stream events, webinars, and meetings.</p>\n<p><br><span style=\"font-weight: bold\">Training &amp; User Support</span><br>•    Train users on operating AV systems and conference room equipment<br>•    Create simple user guides or cheat sheets for non-technical staff<br>•    Offer basic troubleshooting support over phone, email, or chat</p>\n<p><br><span style=\"font-weight: bold\">Required Skills &amp; Qualifications:</span><br>- Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services.<br>- Hands-on experience with installing and supporting AV systems and infrastructure hardware.<br>- Strong understanding of Microsoft Operating Systems and basic networking protocols.<br>- Excellent troubleshooting, documentation, and communication skills.<br>- Ability to work independently and as part of a team in fast-paced environments.<br>- Willingness to provide after-hours support and participate in on-call rotations.<br></p>",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://cb20.bamboohr.com/careers/189",
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