Shift Supervisor, MilkShake Factory, East Liberty

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    "departmentLabel": "Retail - East Liberty (3700)",
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    "location": {
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      "state": "Pennsylvania",
      "postalCode": "15206",
      "addressCountry": "United States"
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    "datePosted": "2026-05-06",
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    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">🥤✨ Lead the Shift. Protect the Experience. ✨🍫</span></p>\n<p><span style=\"font-size: 12pt\">At the MilkShake Factory, our team is the heart of everything we do. Since 1914, our family’s passion for chocolate has been passed down through generations — and today, we’re Pittsburgh’s premier destination for handspun shakes, craft sundaes, and gourmet chocolates.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We’re looking for a motivated Shift Supervisor who brings energy, accountability, and a team-first mindset to every shift. This role is ideal for someone who thrives in a fast-paced retail environment, leads by example, and takes pride in creating smooth, successful shifts from start to finish.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Our Shift Supervisors work alongside the team while setting the tone — ensuring goals are met, standards are upheld, and every guest leaves with an unforgettable experience.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">💡</span><span style=\"font-weight: bold\"> Why You’ll Love Working Here</span></span></p>\n<p><span style=\"font-size: 12pt\">We believe in taking care of our team just like family. Here’s what you can expect:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">💵 <span style=\"font-weight: bold\">Competitive Wages + Tips</span></span></li>\n<li><span style=\"font-size: 12pt\">🕐 <span style=\"font-weight: bold\">Flexible Schedules</span> (perfect for students, parents, or anyone who needs balance)</span></li>\n<li><span style=\"font-size: 12pt\">🚀 <span style=\"font-weight: bold\">Growth Opportunities</span> into management and beyond</span></li>\n<li><span style=\"font-size: 12pt\">🩺 <span style=\"font-weight: bold\">Medical, Dental, Vision, &amp; Life Insurance</span> eligibility</span></li>\n<li><span style=\"font-size: 12pt\">💰 <span style=\"font-weight: bold\">401k with Employer Match</span></span></li>\n<li><span style=\"font-size: 12pt\">🌴 <span style=\"font-weight: bold\">Paid Time Off + Holiday Pay</span></span></li>\n<li><span style=\"font-size: 12pt\">🏒 <span style=\"font-weight: bold\">Pittsburgh Penguins® Partnership Perks</span> – tickets, merch, and more!</span></li>\n<li><span style=\"font-size: 12pt\">🥤 <span style=\"font-weight: bold\">Free Milkshake Each Shift</span></span></li>\n<li><span style=\"font-size: 12pt\">🍫 <span style=\"font-weight: bold\">40% Employee Discount</span> (chocolate included!)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">🎯 What You’ll Do</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">As a Shift Supervisor, you’ll be the steady presence that keeps the shift running smoothly — and the positive energy that keeps the team motivated. You’ll:</span></li>\n<li><span style=\"font-size: 12pt\">Lead each shift with confidence, clarity, and consistency</span></li>\n<li><span style=\"font-size: 12pt\">Set the tone on the floor — calm, upbeat, and solution-focused</span></li>\n<li><span style=\"font-size: 12pt\">Work side-by-side with your team to hit service, sales, and quality goals</span></li>\n<li><span style=\"font-size: 12pt\">Delegate tasks thoughtfully so everyone knows their role</span></li>\n<li><span style=\"font-size: 12pt\">Keep the shop clean, stocked, and running efficiently</span></li>\n<li><span style=\"font-size: 12pt\">Handle guest questions or concerns with professionalism and warmth</span></li>\n<li><span style=\"font-size: 12pt\">Ensure food safety, cash handling, and operational standards are always met</span></li>\n<li><span style=\"font-size: 12pt\">Support training and help newer team members feel confident and capable</span></li>\n<li><span style=\"font-size: 12pt\">Communicate clearly with management about what’s working and what needs attention</span></li>\n<li><span style=\"font-size: 12pt\">Be the connector — bridging leadership expectations with the day-to-day energy of the team</span></li>\n<li><span style=\"font-size: 12pt\">You’re not just running a shift — you’re protecting the experience.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">✅What We’re Looking For</span></p>\n<p><br><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">A natural motivator — you lift the room without forcing it</span></li>\n<li><span style=\"font-size: 12pt\">Someone steady under pressure — busy rushes don’t rattle you</span></li>\n<li><span style=\"font-size: 12pt\">Strong sense of ownership and accountability</span></li>\n<li><span style=\"font-size: 12pt\">Comfortable giving direction in a kind, respectful way</span></li>\n<li><span style=\"font-size: 12pt\">Detail-oriented and organized</span></li>\n<li><span style=\"font-size: 12pt\">Previous customer service or food service experience required</span></li>\n<li><span style=\"font-size: 12pt\">Prior leadership experience preferred (but we’ll train the right person!)</span></li>\n<li><span style=\"font-size: 12pt\">Flexible availability, including nights, weekends, and holidays</span></li>\n<li><span style=\"font-size: 12pt\">Energy and stamina — you’ll be movin’ and shakin’ all shift long</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">🌟</span><span style=\"font-weight: bold\"><span> </span>About Us</span></p>\n<p>At the MilkShake Factory, you’ll do more than just make milkshakes — you’ll<span> </span><span style=\"font-weight: bold\">create experiences</span>. We’re passionate about community, inclusivity, and growth. Whether it’s your first job or building a career in hospitality or management, you’ll have the chance to learn, grow, and make sweet memories along the way.</p>\n<p><br></p>\n<p>👉 Ready to shake things up?<span> </span><span style=\"font-weight: bold\">Apply today and join the sweetest team in Pittsburgh!</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt\">The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</span></p>",
    "compensation": "Our Shift Supervisors average $15-17 per hour with tips!",
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