IT Support Specialist II

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  "source_hash": "b3832ae59b4322f8df36acf09d52729b0e62cb84de3d9348098901870dd76830",
  "last_changed_at": "2026-06-04T11:38:44.472Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Phoenix, AZ",
    "city": "Phoenix",
    "region": "AZ",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-02T10:44:12.508Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Phoenix, AZ",
      "city": "Phoenix",
      "region": "AZ",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Your Role",
      "content": "<div>\n\n<li>This is a mid-level IT support role that serve as an escalation resource of the helpdesk team</li>\n<li>Work hours are 8:00 AM – 5:00 PM, local time; after-hours work as-needed to complete open tasks</li>\n<li>Provide excellent customer service through effective communication and active engagement.</li>\n<li>Resolve IT requests within established Service Level Agreements (SLA).</li>\n<li>As needed, escalate IT issues to senior-level technicians, infrastructure team or IT management</li>\n<li>Manage own help desk system queue to ensure timely response and resolution times.</li>\n<li>Assist other team members to help balance the IT workload.</li>\n<li>Develop and maintain a close working relationship with the IT team and end users.</li>\n<li>Effective assignment and recovery of IT assets in the assigned region.</li>\n<li>Maintain accurate inventory of all hardware and software.</li>\n<li>Anticipate the unique needs of each office by engaging with its local representatives.</li>\n<li>Be continuously alert and responsive to the ever-evolving needs of the staff in the region.</li>\n<li>Active contributor of technical solutions and documentation.</li>\n<li>Support a minimum of 3 offices with over 100 employees total.</li>\n<li>Assist efforts involving office buildouts, expansions or moves.</li>\n<li>Complete assignments as assigned by the Director of IT, Principal of IT or Ware Malcomb leadership.</li>\n<li>Participate in after-hours work, and travel to various work sites, as needed.</li>\n\n</div>"
    },
    {
      "text": "Qualifications",
      "content": "<div>\n\n<li>Knowledge of infrastructure and cybersecurity fundamentals.</li>\n<li>Able to safely lift or carry equipment weighing up to 25 lbs. and reach for overhead items.</li>\n<li>Bachelor’s degree or equivalent combination of technical training/work experience.</li>\n<li>Minimum of three (3) years of support experience with the following:\n\n</li><li>Windows 10/11, Active Directory, Office 365, MS Office, PC imaging, software updates</li>\n<li>Applications: AutoCAD, Civil 3D, Revit; Sketchup, Adobe Suite, SharePoint</li>\n<li>Network connectivity, VPN issues, remote work, Zoom, VoIP, mobile devices</li>\n<li>Troubleshooting hardware, software, network, printing and telecom issues</li>\n\n\n<li>Analytical, critical and deductive reasoning required to troubleshoot user issues.</li>\n<li>Effective communication of technical information to a less technical audience.</li>\n<li>Clear, concise, professional and thorough oral and written communication skills.</li>\n<li>Ability to multi-task, follow processes and procedures and take direction positively.</li>\n<li>Ability to speak, understand and write in English.</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1779115496907,
  "updatedAt": null,
  "categories": {
    "team": "Information Technology",
    "location": "Phoenix, AZ",
    "commitment": "Full-Time",
    "allLocations": [
      "Phoenix, AZ"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}