Sr Manager, Operations Excellence

Company Description: McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald’s   Global Technology Technical Blog  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. Department Overview McDonald’s new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. The Global technology Enterprise Products & Platforms (EPP) consists of four Domains i.e. Finance, People, Supply Chain and Corporate. The Domain Automation team serves as a horizontal to all these domains. As a part of the Domain Automation team within EPP, we are aligned with the vision and goal to always be a people-led, product-centric, forward-thinking and trusted technology partner. The Tech Excellence team within EPP works closely with the EPP product teams to centralize and standardize technology processes, tools and frameworks to ensure consistent technology experience and predictable delivery across our partners (business & technology). As Senior Manager of Technical Product Management - Emerging Technology, you will be responsible for leading our technology portfolio strategy and ensure the successful delivery of our technology products, including platforms such as Microsoft Power Platform (Power Automate, Power Apps), RPA tools (e.g., Automation Anywhere), and emerging AI technologies. This role requires a deep understanding of business goals and strategies, and the ability to interface effectively with business units, technology teams, other portfolio teams, and product leaders. The ideal candidate will develop and implement enabling technology strategies that maximize value for our business partners. You will shape the future of automation by integrating AI, workflow orchestration, and agent-based solutions into a cohesive ecosystem that improves efficiency, decision-making, and user experience. Duties This role is  responsible for overall technology portfolio strategy and the successful delivery of company technology products within their portfolio . Has a deep understanding of business goals/strategy and interfaces with the business, technology, other portfolio teams and product leaders to develop EPP portfolio strategies and approaches that maximize value for business partners. Responsibilities & Accountabilities: Technology Portfolio Strategy: Align technology strategies with business goals, continuously assessing the portfolio to drive innovation across Microsoft Power Platform (Power Automate/Apps), Robotic Process Automation (Automation Anywhere), AI/ML/GenAI/IDP/API services (Gemini, Google, MS), and custom tools (XPPS). Stay ahead of trends in AI, generative AI, and agent-based automation, translating them into practical enterprise use cases Architecture & Ecosystem Design: Design scalable, secure, and integrated architectures across Power Automate, Automation Anywhere, and AI/ML API services to evolve toward an intelligent ecosystem of workflows, RPA, and AI agents. Establish integration patterns between systems, data sources, and automation tools Ensure scalability, security, and governance of automation solutions Product Delivery: Oversee the full product lifecycle from ideation to execution, utilizing agile methodologies to deliver high-quality, budget-compliant technology solutions and POCs. Implement best practices for product development and delivery, including agile methodologies. Business Alignment: Translate business objectives into actionable technology roadmaps and high-ROI business cases, informed by industry trends and intelligent automation solutions. Develop business cases for new technology initiatives, demonstrating their potential impact and ROI. EPP Strategy Development: Lead innovative EPP portfolio strategies by prioritizing projects based on impact, establishing performance KPIs, and implementing robust risk and identity management plans. Performance Monitoring: Utilize data-driven reporting and regular portfolio reviews to monitor performance, mitigate risks, and drive continuous strategic adjustments. Team Leadership: Foster a high-performance culture of innovation and accountability by mentoring product managers and guiding their professional development and career growth. Promote a culture of innovation, accountability, and continuous improvement within the team. Conduct regular performance reviews and provide constructive feedback to team members. Qualifications Required: Bachelor’s degree in computer science, Engineering, Business, or a related field. MBA or advanced degree preferred. 12+ years of experience in product management (intelligent automation), platform operations, or enterprise service delivery roles. Strong experience leading enterprise automation technology platforms. Proven success establishing governance frameworks and operating models at enterprise scale. Experience managing global teams and/or Global Capability Centers (GCCs). Bachelor’s degree required Proficiency in agile methodologies Excellent communication and stakeholder management Intellectual Curiosity Compensation Bonus Eligible:  YES Long - Term Incentive:  YES Benefits Eligible: YES Salary Range The expected salary range for this role is $141,955.00 - $177,444.00 per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. Additional Information: Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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