HELPDESK AGENT

{
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  "source_hash": "c1e2f897c35591da3d59d176a9ae0d4cb564f5577ecf2cff999f5d0f2e62fcaa",
  "last_changed_at": "2026-05-31T17:47:58.219Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "MD3510, Miami, FL, United States",
    "city": "Miami",
    "region": "FL",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T18:56:55.667Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "MD3510, Miami, FL, United States",
      "city": "Miami",
      "region": "FL",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "Id": "4d76710f-4797-4c9f-8d49-a9f62484be3f",
  "Title": "HELPDESK AGENT",
  "Distance": null,
  "Featured": true,
  "FullTime": true,
  "Locations": [
    {
      "Id": "b31bf03c-8db6-5261-be5c-f1db758159fe",
      "Address": {
        "City": "Miami",
        "Line1": "3510 Biscayne Blvd",
        "Line2": null,
        "State": {
          "Code": "FL",
          "Name": "Florida"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "33137"
      },
      "Coordinates": {
        "Latitude": 25.809621310882775,
        "Longitude": -80.1895313078407
      },
      "DisplayName": false,
      "LocalizedName": null,
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": true,
      "DisplayDescription": false,
      "LocalizedLocationId": "MD3510",
      "DisplayStreetAddress": false,
      "LocalizedDescription": "MD3510"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-03-16T14:39:29.116Z",
  "JobCategoryName": "Information Services",
  "JobLocationType": 1,
  "OpportunityType": 0,
  "BriefDescription": "The Helpdesk Support Agent is responsible for receiving and triaging all tickets coming into the Information Services Department, contact users for additional information, provide technical guidance, and perform basic troubleshooting on technical issues. Additionally responsible for documentation of all tickets and for the escalation to other teams inside the department when necessary.",
  "MatchedLocations": [],
  "RequisitionNumber": "HELPD002219"
}