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Home › Companies › 83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001 › Contact Center Supervisor

Contact Center Supervisor

83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001 · Alexandria, VA, US, Alexandria, VA · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001
TitleContact Center Supervisor
Normalized title-
Department / team-
LocationAlexandria, VA, United States
Work modelOn Site
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-10 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Alexandria.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company83f09532 D0a1 4ef8 8b8d 020d43de957b 19000101 000001
Source639be3e8-dd7e-4968-a095-751f254ce41d
ATS providerADP Workforce Now Recruiting

Description

ROLE: U.S. CONTACT CENTER (UCC) SUPERVISOR REQUIRED: U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility ) Availability for on-site support in Alexandria, VA Minimum five (5) years of experience in a high-volume contact center supporting the public PREFERRED: Help Desk Institute (HDI) certification or International Customer Management Institute (ICMI) or equivalent contact center leadership training FUNCTIONAL RESPONSIBILITY: Supervises USPTO Contact Center operations supporting public inquiries. Manages customer service representatives and call center workflows. Ensures quality, accuracy, and professionalism in customer interactions. Reports performance metrics and supports continuous improvement initiatives. ABOUT US: Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. CWest strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference! Benefits include but are not limited to: • Competitive 401(k) plan with employer matching • Competitive Health Benefits with employer contributions • 11 Paid Holidays per year • 15 Days starting PTO for new hires • Tuition/CE reimbursement • Relocation Assistance • Pre-Tax Commuter Benefit Accounts • STD/LTD/Life Insurance with buyup options • Veteran Hiring Preference • Conversion to an Employee-owned firm (ESOP) in 2026—a lucrative benefit to employee-owners! We are an Equal Opportunity Employer Constellation West is proud to be an EEO/AA employer M/F/D/V All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) APPLY HERE TODAY

Full job record

Job ID0fc736c495cdc9f272a8cd321469a9a886c8ac05
Org IDcee91898-b05f-4eb6-bf30-dd7b5e6cdb4f
Source ID639be3e8-dd7e-4968-a095-751f254ce41d
Board ID639be3e8-dd7e-4968-a095-751f254ce41d
Provideradp_workforcenow
Provider Job Key674219
TitleContact Center Supervisor
Normalized Title—
Statusactive
Activeyes
Location TextAlexandria, VA, US, Alexandria, VA
Department—
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionVA
CityAlexandria
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=83f09532-d0a1-4ef8-8b8d-020d43de957b&ccId=19000101_000001&lang=en_US&type=JS&jobId=674219&jwId=9201849410235_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=83f09532-d0a1-4ef8-8b8d-020d43de957b&ccId=19000101_000001&lang=en_US&type=JS&jobId=674219&jwId=9201849410235_1
First Seen At2026-05-31 18:33:21Z
Last Seen At2026-06-06 12:08:00Z
Last Checked At2026-06-06 12:08:00Z
Last Changed At2026-06-06 12:08:00Z
Inactive At—
Source Posted At2026-03-10 19:12:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=83f09532-d0a1-4ef8-8b8d-020d43de957b|19000101_000001/date=2026-06-06/2026-06-06T12-07-57-669Z-d93052d67e8845fff868edf597d9e284ba1b32a012b57ab7c9cc8d4aae687d39.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><h1 style='margin-top:24.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:19px;font-family:\"Calibri\",sans-serif;color:#365F91;' data-pasted=\"true\"><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;color:windowtext;'>ROLE: U.S. CONTACT CENTER (UCC) SUPERVISOR</span></h1><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;'>REQUIRED:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: initial; font-weight: bold;\"><span style='line-height:115%;font-family:\"Georgia Pro\",serif;font-size:15px;'>U.S. Citizenship required; Favorable Tier 1 Investigation (or <strong data-pasted=\"true\"><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;color:black;'>immediate NBIS T1 suitability eligibility</span></strong>)</span></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: initial; font-weight: bold;\"><strong><span style='line-height:115%;font-family:\"Georgia Pro\",serif;font-size:15px;'>Availability for on-site support in Alexandria, VA</span></strong></li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 15px; font-family: initial; font-weight: bold;\"><span style='line-height:115%;font-family:\"Georgia Pro\",serif;font-size:15px;'>Minimum five (5) years of experience in a high-volume contact center supporting the public</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;'>PREFERRED:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family: initial;\"><span style='line-height:115%;font-family:\"Georgia Pro\",serif;font-size:15px;'>Help Desk Institute (HDI) certification or International Customer Management Institute (ICMI) or equivalent contact center leadership training</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;'>FUNCTIONAL RESPONSIBILITY:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;'>Supervises USPTO Contact Center operations supporting public inquiries.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;'>Manages customer service representatives and call center workflows.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;'>Ensures quality, accuracy, and professionalism in customer interactions.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:15px;line-height:115%;font-family:\"Georgia Pro\",serif;'>Reports performance metrics and supports continuous improvement initiatives.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>ABOUT US:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>CWest strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don&#39;t miss out on this fantastic opportunity to make a difference!</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><strong><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>Benefits include but are not limited to:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; Competitive 401(k) plan with employer matching</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; Competitive Health Benefits with employer contributions</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; 11 Paid Holidays per year</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; 15 Days starting PTO for new hires</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; Tuition/CE reimbursement</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; Relocation Assistance</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; Pre-Tax Commuter Benefit Accounts</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; STD/LTD/Life Insurance with buyup options</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; Veteran Hiring Preference</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>&bull; Conversion to an Employee-owned firm (ESOP) in 2026&mdash;a lucrative benefit to employee-owners!</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><strong>&nbsp;</strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><strong><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>We are an Equal Opportunity Employer</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>Constellation West is proud to be an EEO/AA employer M/F/D/V</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;margin:0in;background:white;vertical-align:baseline;'><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Aptos\",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;background:white;vertical-align:baseline;'><strong><span style='font-size:15px;font-family:\"Georgia Pro\",serif;color:black;'>APPLY HERE TODAY</span></strong></p></div></div></div></div>\n",
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    "requisitionTitle": "Contact Center Supervisor",
    "clientRequisitionID": "5249951",
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    "requisitionLocations": [
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}
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