IT Support Technician I

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    "ExternalDescriptionStr": "<p><span style=\"font-size: 11pt;\">Summary</span></p><p><span style=\"font-size: 11pt;\">We are seeking a dedicated IT Support Technician&nbsp;to join our team in providing exceptional technical support within our healthcare organization. The ideal candidate will possess a robust blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.</span></p><p><span style=\"font-size: 11pt;\">Responsibilities</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt;\">Primary responsibility will be to cover remote sites and help with hospital issues.</span></li><li><span style=\"font-size: 11pt;\">Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner &nbsp;</span></li><li><span style=\"font-size: 11pt;\">Basic knowledge of end-user computing, network-based PC/workstation systems, and hardware&nbsp;&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Collaborate with other members of the IT team to develop and implement new technologies&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Ensure data security and compliance with healthcare regulations&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Basic understanding application, and end user workflows &nbsp;</span></li><li><span style=\"font-size: 11pt;\">Strong communication skills&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Analytical abilities and decisiveness&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Responsible for partnering with the business units supported to understand the business impact of support issues&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Restoration and migration of user data&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Video Conference room equipment support and meeting support&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Potential after-hours support requirements&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Train end users on technology best practices&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Respond to all email, phone calls and service assignments in a timely manner&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Responsible for owning and supporting various applications in the CMDB&nbsp;</span></li><li><span style=\"font-size: 11pt;\">Responsible for managing assets information, validation and conducting audits in the CMDB&nbsp;&nbsp;</span></li></ul>",
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    "CorporateDescriptionStr": "<div>\n <p></p>\n <p>At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:</p>\n <ul style=\"margin-top:8px\">\n  <li>Atlantic Health Morristown Medical Center, Morristown, NJ</li>\n  <li>Atlantic Health Overlook Medical Center, Summit, NJ</li>\n  <li>Atlantic Health Newton Medical Center, Newton, NJ</li>\n  <li>Atlantic Health Chilton Medical Center, Pompton Plains, NJ</li>\n  <li>Atlantic Health Hackettstown Medical Center, Hackettstown, NJ</li>\n  <li>Atlantic Health Goryeb Children's Hospital, Morristown, NJ</li>\n  <li>Atlantic Health CentraState Healthcare System, Freehold, NJ</li>\n  <li>Atlantic Medical Group</li>\n  <li>Atlantic Visiting Nurse</li>\n  <li>Atlantic Mobile Health</li>\n  <li>Atlantic Rehabilitation</li>\n </ul>\n <p>We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.</p>\n <p>We have received awards and recognition for&nbsp;the services we have provided to our patients, team members and communities. Below are just a few of our accolades:</p>\n <ul style=\"margin-top:8px\">\n  <li>Chosen for 17&nbsp;years by Fortune as one of the magazine’s&nbsp;“100 Best Companies to Work For.\"&nbsp;</li>\n  <li>Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the&nbsp;“World’s Best Hospitals”&nbsp;in 2026.</li>\n  <li>Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News &amp; World Report’s 2025-2026 Best Hospital rankings.&nbsp;</li>\n  <li>Atlantic Health scored four&nbsp;“A”&nbsp;grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents,&nbsp;injuries&nbsp;and injections, as well as systems hospitals have in place to prevent harm.&nbsp;</li>\n  <li>Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.</li>\n  <li>Named&nbsp;by Becker's Healthcare as one of the \"165 Top Places to Work in Healthcare – 2026.</li>\n  <li>Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health&nbsp;Chilton&nbsp;and Atlantic Health Newton all Forbes Top Hospitals for 2026.</li>\n  <li>Named by Newsweek as one of America’s Greatest Workplaces for Inclusion &amp; Diversity 2025.</li>\n  <li>Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.&nbsp;</li>\n </ul>\n <p>Atlantic Health offers a competitive and comprehensive Total Rewards package&nbsp;that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:</p>\n <p>&nbsp;</p>\n <p>Team Member Benefits</p>\n <ul style=\"margin-top:0in\">\n  <li>Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)</li>\n  <li>Life &amp; AD&amp;D Insurance.</li>\n  <li>Short-Term and Long-Term Disability (with options to supplement)</li>\n  <li>403(b) Retirement Plan: Employer match, additional non-elective contribution</li>\n  <li>PTO &amp; Paid Sick Leave</li>\n  <li>Tuition Assistance, Advancement &amp; Academic Advising</li>\n  <li>Parental, Adoption, Surrogacy Leave</li>\n  <li>Backup and On-Site Childcare</li>\n  <li>Well-Being Rewards</li>\n  <li>Employee Assistance Program (EAP)</li>\n  <li>Fertility Benefits, Healthy Pregnancy Program</li>\n  <li>Flexible Spending &amp; Commuter Accounts</li>\n  <li>Pet, Home &amp; Auto, Identity Theft and Legal Insurance</li>\n </ul>\n <p>____________________________________________</p>\n <p>Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.</p>\n <p>&nbsp;</p>\n <p>EEO STATEMENT</p>\n <p>&nbsp;</p>\n <p>Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran&nbsp;</p>\n <p>&nbsp;</p>\n <br>\n</div>",
    "ExternalPostedStartDate": "2026-06-19T08:33:20+00:00",
    "ExternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li><span style=\"font-size: 11pt;\">Associate degree preferred) or equivalent work experience, high school diploma or GED required</span></li><li><span style=\"font-size: 11pt;\">Microsoft Certification(s), or other IT related certifications preferred</span></li><li><span style=\"font-size: 11pt;\"><strong>Networking:</strong>&nbsp;Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities</span></li><li><span style=\"font-size: 11pt;\"><strong>Cybersecurity:</strong>&nbsp;Demonstrated skills in cybersecurity to protect patient information and healthcare systems</span></li><li><span style=\"font-size: 11pt;\"><strong>Cloud Services:&nbsp;</strong>Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud</span></li><li><span style=\"font-size: 11pt;\"><strong>Soft Skills:</strong>&nbsp;Strong communication skills to explain technical issues in layman’s terms and active listening to understand user needs</span></li><li><span style=\"font-size: 11pt;\"><strong>Continuous Learning:&nbsp;</strong>A commitment to continuous learning and adapting to new technologies and software updates</span></li></ul>",
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