Senior Nice Developer

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    "datePosted": "2025-09-18",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">SR NICE DEVELOPER</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt\">This position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career opportunities for our people. </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt\">If you want to accelerate your career working with like-minded subject matter experts, solving interesting problems and building the products of tomorrow, this opportunity is for you.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Development &amp; Engineering</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Design, develop, and implement solutions using NICE technologies:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Studio scripting (IVR flows, routing logic)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">APIs and integrations (REST/SOAP)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Automation and workflow orchestration</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Customize and optimize contact flows (voice, chat, email, digital channels)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Integrate NICE with CRM systems (e.g., Salesforce, ServiceNow)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Develop reusable components and frameworks for scalability</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Participate in architecture discussions and solution design</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Production Support &amp; Operations</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Provide L2/L3 support for NICE platform and integrated systems</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Troubleshoot issues related to:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Call routing and IVR failures</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">API/integration errors</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Performance bottlenecks</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Perform root cause analysis (RCA) and implement preventive solutions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Monitor system health, logs, and KPIs (SLAs, uptime, latency)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Manage incident lifecycle (triage, resolution, post-mortem)</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Continuous Improvement</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Identify automation opportunities in support processes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Optimize call flows and routing strategies based on analytics</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Improve system reliability and reduce MTTR</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Contribute to DevOps practices (CI/CD, monitoring, alerting)</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Collaboration &amp; Stakeholder Management</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Work with business teams to translate requirements into technical solutions</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Partner with QA and release teams for smooth deployments</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Document solutions, runbooks, and troubleshooting guides</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Required Qualifications</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">6+ years of experience in NICE platforms (CXone, inContact or similar)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Strong experience with:</span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">NICE Studio scripting</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Call flow design and routing logic</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">REST APIs and system integrations</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Experience in contact center technologies (IVR, ACD, CTI)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Solid understanding of cloud-based architectures</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Hands-on experience with troubleshooting production systems</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Knowledge of scripting/programming (JavaScript, Python, or similar)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Familiarity with monitoring tools and logging systems</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Preferred Qualifications</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Experience integrating with CRM platforms (Salesforce, ServiceNow)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Knowledge of workforce optimization (WFO) modules</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Exposure to AI/automation in contact centers (chatbots, voice bots)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Experience with CI/CD pipelines and DevOps practices</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">NICE certifications are a plus</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Soft Skills</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Strong problem-solving and analytical thinking</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Ability to operate under pressure in production environments</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Excellent communication with technical and non-technical stakeholders</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Proactive mindset with ownership attitude</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Nice to Have</span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Experience with omnichannel customer engagement platforms</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Familiarity with telecom protocols (SIP, VoIP)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Exposure to analytics and reporting tools</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\"><br></span></p>",
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