Patient Services Representative

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  "last_changed_at": "2026-05-31T19:07:22.566Z",
  "active_status": "active"
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  "location": {
    "raw": "637 Washington Street - Boston, MA 02124; 637 Washington Street, Boston, MA, 2124, USA",
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  "salary_max": 31.16,
  "salary_min": 20,
  "inferred_at": "2026-06-22T10:09:19.253Z",
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    "location": {
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    "countries": [
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  "salary_period": "hour",
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    "jobId": 278342,
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    "jobTitle": "Patient Services Representative",
    "location": "637 Washington Street - Boston, MA 02124",
    "startDate": "",
    "clientCode": "0GT49",
    "remoteType": "",
    "description": "<p style=\"margin-right:-29px; margin-bottom:13px; margin-left:-29px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">DUTIES AND RESPONSIBILITIES</span></span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Coordinate patient care within and across departments, including collaboration with external partners as needed.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Serve as a primary communication liaison between patients, providers, nursing staff, and care teams.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Perform patient check-in and registration activities, including insurance verification, collection of co-pays or payments, administration of the sliding scale program, and arrival of patients in the EHR.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Educate patients on appointment expectations, required forms, payment responsibilities, and clinic policies.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Accurately enter, update, and maintain patient demographics, encounters, referrals, forms, and prescription requests in the EHR.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Assist with appointment scheduling, including same-day, follow-up, specialty, internal referral, and recall appointments.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Perform patient check-out functions, including scheduling follow-up appointments and reviewing After Visit Summaries.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Conduct patient pre-registration prior to scheduled visits and monitor timely completion.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Manage appointment reminders, no-shows, cancellations, recall lists, and end-of-day reconciliation activities.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Conducts reminder calls </span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Follow up with patients after emergency department visits, hospital admissions, or discharges to coordinate timely follow-up care.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Support referral coordination and prior authorization processes in collaboration with providers and nursing staff.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Promote and assist patients with enrollment and navigation of the patient portal, including MyChart.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Manage assigned work queues and In-Basket messages related to registration, scheduling, prescriptions, and discharge communications in a timely manner.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Process clinical and administrative documentation, including lab results, durable medical equipment requests, pharmacy authorizations, and related forms.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Track and manage patient forms, letters, PT-1 forms, and transportation requests, including The Ride.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Support patient outreach and re-engagement efforts through phone calls, electronic communications, and registry-based reports.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Send and manage Artera messages and assist with outreach and recall campaigns.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Coordinate patient transfers between clinics and Urgent Care as needed.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Support provider onboarding and offboarding activities, including equipment, supplies, and access coordination.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Perform general administrative duties, including ordering supplies, picking up the mail daily and maintaining clean, organized work and patient areas.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Exercise sound judgment to appropriately escalate issues to supervisors or leadership to ensure timely resolution.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Maintain compliance with HIPAA and protect the confidentiality and privacy of patient information.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Meet established service level expectations, productivity goals, and key performance indicators.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Attend required staff meetings, trainings, and educational sessions.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Provide coverage for check-in, check-out, registration, managed care, or call center functions as assigned.</span></span></span></span></span></li>\r\n\t<li style=\"margin-right:-29px; margin-left:51px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Other duties and/or locations as assigned.</span></span></span></span></span></li>\r\n</ul>\r\n",
    "jobCategory": "",
    "salaryRange": "$20.00 - $31.16 Hourly",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Patient Services Representative\",\"identifier\":\"J0GT49278342\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CF79F425A60F4CDEEE5CD17099BFD50D/jobs/278342\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CF79F425A60F4CDEEE5CD17099BFD50D\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":20,\"maxValue\":31.16,\"unitText\":\"\"}},\"datePosted\":\"2026-05-20\",\"description\":\"Job DetailsJob Location: 637 Washington Street - Boston, MA 02124Salary Range: $20.00 - $31.16 HourlyDUTIES AND RESPONSIBILITIES\\r\\n\\r\\n\\r\\n\\tCoordinate patient care within and across departments, including collaboration with external partners as needed.\\r\\n\\tServe as a primary communication liaison between patients, providers, nursing staff, and care teams.\\r\\n\\tPerform patient check-in and registration activities, including insurance verification, collection of co-pays or payments, administration of the sliding scale program, and arrival of patients in the EHR.\\r\\n\\tEducate patients on appointment expectations, required forms, payment responsibilities, and clinic policies.\\r\\n\\tAccurately enter, update, and maintain patient demographics, encounters, referrals, forms, and prescription requests in the EHR.\\r\\n\\tAssist with appointment scheduling, including same-day, follow-up, specialty, internal referral, and recall appointments.\\r\\n\\tPerform patient check-out functions, including scheduling follow-up appointments and reviewing After Visit Summaries.\\r\\n\\tConduct patient pre-registration prior to scheduled visits and monitor timely completion.\\r\\n\\tManage appointment reminders, no-shows, cancellations, recall lists, and end-of-day reconciliation activities.\\r\\n\\tConducts reminder calls \\r\\n\\tFollow up with patients after emergency department visits, hospital admissions, or discharges to coordinate timely follow-up care.\\r\\n\\tSupport referral coordination and prior authorization processes in collaboration with providers and nursing staff.\\r\\n\\tPromote and assist patients with enrollment and navigation of the patient portal, including MyChart.\\r\\n\\tManage assigned work queues and In-Basket messages related to registration, scheduling, prescriptions, and discharge communications in a timely manner.\\r\\n\\tProcess clinical and administrative documentation, including lab results, durable medical equipment requests, pharmacy authorizations, and related forms.\\r\\n\\tTrack and manage patient forms, letters, PT-1 forms, and transportation requests, including The Ride.\\r\\n\\tSupport patient outreach and re-engagement efforts through phone calls, electronic communications, and registry-based reports.\\r\\n\\tSend and manage Artera messages and assist with outreach and recall campaigns.\\r\\n\\tCoordinate patient transfers between clinics and Urgent Care as needed.\\r\\n\\tSupport provider onboarding and offboarding activities, including equipment, supplies, and access coordination.\\r\\n\\tPerform general administrative duties, including ordering supplies, picking up the mail daily and maintaining clean, organized work and patient areas.\\r\\n\\tExercise sound judgment to appropriately escalate issues to supervisors or leadership to ensure timely resolution.\\r\\n\\tMaintain compliance with HIPAA and protect the confidentiality and privacy of patient information.\\r\\n\\tMeet established service level expectations, productivity goals, and key performance indicators.\\r\\n\\tAttend required staff meetings, trainings, and educational sessions.\\r\\n\\tProvide coverage for check-in, check-out, registration, managed care, or call center functions as assigned.\\r\\n\\tOther duties and/or locations as assigned.\\r\\n\\r\\nQualificationsQUALIFICATIONS, EDUCATION, AND EXPERIENCE\\r\\n\\r\\n\\r\\n\\tExcellent verbal and written communication skills; strong understanding of medical terminology and medication names (brand and generic).\\r\\n\\r\\n\\r\\n\\r\\n\\t&nbsp;Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.\\r\\n\\tExcellent customer service and interpersonal skills; ability to engage effectively with patients, families, and care team members.\\r\\n\\tProficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams); ability to learn new systems quickly.\\r\\n\\tExperience with Epic (Prelude, Cadence, Resolute, Care Everywhere, Ambulatory, Care Management) and payer portals (NEHEN, MMIS, WebMD) preferred.\\r\\n\\tAbility to manage a high volume of calls, electronic inquiries, and data entry.\\r\\n\\tAbility to remain calm and professional in stressful situations.\\r\\n\\tTeam-oriented with the ability to work independently.\\r\\n\\tFlexibility to work during health center hours, including evenings and Saturdays as needed.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEXERIENCE:\\r\\n\\r\\n\\r\\n\\tMinimum of two years of healthcare administrative experience in a medical, specialty, or ambulatory setting.\\r\\n\\tAssociate or Bachelor&rsquo;s degree in Health Sciences, Healthcare Administration, or related field preferred.\\r\\n\\tHealthcare certification (e.g., Medical Assistant, Pharmacy Technician, Medical Secretary) preferred.\\r\\n\\tCustomer Service and De-escalation training strongly desired.\\r\\n\\tKnowledge of Accountable Care, Patient-Centered Medical Home, Panel Management, or Population Health models preferred.\\r\\n\\tBilingual (Haitian Creole or Spanish) highly desired.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWORK ENVIRONMENT AND REQUIREMENTS\\r\\n\\r\\nThe work environment and physical demands described here are representative of those encountered while performing the essential functions of this position.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Requirements:\\r\\n\\r\\n- Frequent sitting, standing, walking, bending, and reaching.\\r\\n\\r\\n- Occasional lifting of up to 20 pounds.\\r\\n\\r\\n- Ability to use computer and office equipment for extended periods.\\r\\n\\r\\nEnvironmental Requirements:\\r\\n\\r\\n- May be exposed to blood, body fluids, communicable diseases, and other hazardous materials.\\r\\n\\r\\n- Occasional exposure to loud noises, cleaning agents, and standard office environmental conditions.\\r\\n\\r\\n- Must adhere to all safety and infection control procedures.\\r\\n\",\"responsibilities\":\"DUTIES AND RESPONSIBILITIES\\r\\n\\r\\n\\r\\n\\tCoordinate patient care within and across departments, including collaboration with external partners as needed.\\r\\n\\tServe as a primary communication liaison between patients, providers, nursing staff, and care teams.\\r\\n\\tPerform patient check-in and registration activities, including insurance verification, collection of co-pays or payments, administration of the sliding scale program, and arrival of patients in the EHR.\\r\\n\\tEducate patients on appointment expectations, required forms, payment responsibilities, and clinic policies.\\r\\n\\tAccurately enter, update, and maintain patient demographics, encounters, referrals, forms, and prescription requests in the EHR.\\r\\n\\tAssist with appointment scheduling, including same-day, follow-up, specialty, internal referral, and recall appointments.\\r\\n\\tPerform patient check-out functions, including scheduling follow-up appointments and reviewing After Visit Summaries.\\r\\n\\tConduct patient pre-registration prior to scheduled visits and monitor timely completion.\\r\\n\\tManage appointment reminders, no-shows, cancellations, recall lists, and end-of-day reconciliation activities.\\r\\n\\tConducts reminder calls \\r\\n\\tFollow up with patients after emergency department visits, hospital admissions, or discharges to coordinate timely follow-up care.\\r\\n\\tSupport referral coordination and prior authorization processes in collaboration with providers and nursing staff.\\r\\n\\tPromote and assist patients with enrollment and navigation of the patient portal, including MyChart.\\r\\n\\tManage assigned work queues and In-Basket messages related to registration, scheduling, prescriptions, and discharge communications in a timely manner.\\r\\n\\tProcess clinical and administrative documentation, including lab results, durable medical equipment requests, pharmacy authorizations, and related forms.\\r\\n\\tTrack and manage patient forms, letters, PT-1 forms, and transportation requests, including The Ride.\\r\\n\\tSupport patient outreach and re-engagement efforts through phone calls, electronic communications, and registry-based reports.\\r\\n\\tSend and manage Artera messages and assist with outreach and recall campaigns.\\r\\n\\tCoordinate patient transfers between clinics and Urgent Care as needed.\\r\\n\\tSupport provider onboarding and offboarding activities, including equipment, supplies, and access coordination.\\r\\n\\tPerform general administrative duties, including ordering supplies, picking up the mail daily and maintaining clean, organized work and patient areas.\\r\\n\\tExercise sound judgment to appropriately escalate issues to supervisors or leadership to ensure timely resolution.\\r\\n\\tMaintain compliance with HIPAA and protect the confidentiality and privacy of patient information.\\r\\n\\tMeet established service level expectations, productivity goals, and key performance indicators.\\r\\n\\tAttend required staff meetings, trainings, and educational sessions.\\r\\n\\tProvide coverage for check-in, check-out, registration, managed care, or call center functions as assigned.\\r\\n\\tOther duties and/or locations as assigned.\\r\\n\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CODMAN SQUARE HEALTH CENTER INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CF79F425A60F4CDEEE5CD17099BFD50D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"637 Washington Street\",\"addressLocality\":\"Boston\",\"addressRegion\":\"MA\",\"postalCode\":2124,\"addressCountry\":\"USA\"}},\"qualifications\":\"QUALIFICATIONS, EDUCATION, AND EXPERIENCE\\r\\n\\r\\n\\r\\n\\tExcellent verbal and written communication skills; strong understanding of medical terminology and medication names (brand and generic).\\r\\n\\r\\n\\r\\n\\r\\n\\t&nbsp;Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.\\r\\n\\tExcellent customer service and interpersonal skills; ability to engage effectively with patients, families, and care team members.\\r\\n\\tProficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams); ability to learn new systems quickly.\\r\\n\\tExperience with Epic (Prelude, Cadence, Resolute, Care Everywhere, Ambulatory, Care Management) and payer portals (NEHEN, MMIS, WebMD) preferred.\\r\\n\\tAbility to manage a high volume of calls, electronic inquiries, and data entry.\\r\\n\\tAbility to remain calm and professional in stressful situations.\\r\\n\\tTeam-oriented with the ability to work independently.\\r\\n\\tFlexibility to work during health center hours, including evenings and Saturdays as needed.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEXERIENCE:\\r\\n\\r\\n\\r\\n\\tMinimum of two years of healthcare administrative experience in a medical, specialty, or ambulatory setting.\\r\\n\\tAssociate or Bachelor&rsquo;s degree in Health Sciences, Healthcare Administration, or related field preferred.\\r\\n\\tHealthcare certification (e.g., Medical Assistant, Pharmacy Technician, Medical Secretary) preferred.\\r\\n\\tCustomer Service and De-escalation training strongly desired.\\r\\n\\tKnowledge of Accountable Care, Patient-Centered Medical Home, Panel Management, or Population Health models preferred.\\r\\n\\tBilingual (Haitian Creole or Spanish) highly desired.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWORK ENVIRONMENT AND REQUIREMENTS\\r\\n\\r\\nThe work environment and physical demands described here are representative of those encountered while performing the essential functions of this position.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Requirements:\\r\\n\\r\\n- Frequent sitting, standing, walking, bending, and reaching.\\r\\n\\r\\n- Occasional lifting of up to 20 pounds.\\r\\n\\r\\n- Ability to use computer and office equipment for extended periods.\\r\\n\\r\\nEnvironmental Requirements:\\r\\n\\r\\n- May be exposed to blood, body fluids, communicable diseases, and other hazardous materials.\\r\\n\\r\\n- Occasional exposure to loud noises, cleaning agents, and standard office environmental conditions.\\r\\n\\r\\n- Must adhere to all safety and infection control procedures.\\r\\n\",\"experienceRequirements\":\"QUALIFICATIONS, EDUCATION, AND EXPERIENCE\\r\\n\\r\\n\\r\\n\\tExcellent verbal and written communication skills; strong understanding of medical terminology and medication names (brand and generic).\\r\\n\\r\\n\\r\\n\\r\\n\\t&nbsp;Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.\\r\\n\\tExcellent customer service and interpersonal skills; ability to engage effectively with patients, families, and care team members.\\r\\n\\tProficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams); ability to learn new systems quickly.\\r\\n\\tExperience with Epic (Prelude, Cadence, Resolute, Care Everywhere, Ambulatory, Care Management) and payer portals (NEHEN, MMIS, WebMD) preferred.\\r\\n\\tAbility to manage a high volume of calls, electronic inquiries, and data entry.\\r\\n\\tAbility to remain calm and professional in stressful situations.\\r\\n\\tTeam-oriented with the ability to work independently.\\r\\n\\tFlexibility to work during health center hours, including evenings and Saturdays as needed.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEXERIENCE:\\r\\n\\r\\n\\r\\n\\tMinimum of two years of healthcare administrative experience in a medical, specialty, or ambulatory setting.\\r\\n\\tAssociate or Bachelor&rsquo;s degree in Health Sciences, Healthcare Administration, or related field preferred.\\r\\n\\tHealthcare certification (e.g., Medical Assistant, Pharmacy Technician, Medical Secretary) preferred.\\r\\n\\tCustomer Service and De-escalation training strongly desired.\\r\\n\\tKnowledge of Accountable Care, Patient-Centered Medical Home, Panel Management, or Population Health models preferred.\\r\\n\\tBilingual (Haitian Creole or Spanish) highly desired.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWORK ENVIRONMENT AND REQUIREMENTS\\r\\n\\r\\nThe work environment and physical demands described here are representative of those encountered while performing the essential functions of this position.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPhysical Requirements:\\r\\n\\r\\n- Frequent sitting, standing, walking, bending, and reaching.\\r\\n\\r\\n- Occasional lifting of up to 20 pounds.\\r\\n\\r\\n- Ability to use computer and office equipment for extended periods.\\r\\n\\r\\nEnvironmental Requirements:\\r\\n\\r\\n- May be exposed to blood, body fluids, communicable diseases, and other hazardous materials.\\r\\n\\r\\n- Occasional exposure to loud noises, cleaning agents, and standard office environmental conditions.\\r\\n\\r\\n- Must adhere to all safety and infection control procedures.\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p style=\"margin-right:-29px; margin-bottom:13px; margin-left:-29px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">QUALIFICATIONS, EDUCATION, AND EXPERIENCE</span></span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Excellent verbal and written communication skills; strong understanding of medical terminology and medication names (brand and generic).</span></span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">&nbsp;Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Excellent customer service and interpersonal skills; ability to engage effectively with patients, families, and care team members.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams); ability to learn new systems quickly.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Experience with Epic (Prelude, Cadence, Resolute, Care Everywhere, Ambulatory, Care Management) and payer portals (NEHEN, MMIS, WebMD) preferred.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Ability to manage a high volume of calls, electronic inquiries, and data entry.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Ability to remain calm and professional in stressful situations.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Team-oriented with the ability to work independently.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Flexibility to work during health center hours, including evenings and Saturdays as needed.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-bottom:13px\">&nbsp;</p>\r\n\r\n<p style=\"margin-right:-29px; margin-bottom:13px; margin-left:-29px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><span arial=\"\" narrow=\"\" style=\"font-family:\">EXERIENCE:</span></b></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Minimum of two years of healthcare administrative experience in a medical, specialty, or ambulatory setting.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Associate or Bachelor&rsquo;s degree in Health Sciences, Healthcare Administration, or related field preferred.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Healthcare certification (e.g., Medical Assistant, Pharmacy Technician, Medical Secretary) preferred.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Customer Service and De-escalation training strongly desired.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Knowledge of Accountable Care, Patient-Centered Medical Home, Panel Management, or Population Health models preferred.</span></span></span></span></li>\r\n\t<li style=\"margin-left:8px\"><span style=\"font-size:12pt\"><span new=\"\" roman=\"\" style=\"font-family:\" times=\"\"><span arial=\"\" narrow=\"\" style=\"font-family:\"><span style=\"font-weight:normal\">Bilingual (Haitian Creole or Spanish) highly desired.</span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-right:-29px; margin-bottom:13px\">&nbsp;</p>\r\n\r\n<p style=\"margin-right:-29px; margin-bottom:13px; margin-left:-29px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span arial=\"\" narrow=\"\" style=\"font-family:\">WORK ENVIRONMENT AND REQUIREMENTS</span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">The work environment and physical demands described here are representative of those encountered while performing the essential functions of this position.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:43px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Physical Requirements:</span></span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">- Frequent sitting, standing, walking, bending, and reaching.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">- Occasional lifting of up to 20 pounds.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">- Ability to use computer and office equipment for extended periods.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">Environmental Requirements:</span></span></span></b></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">- May be exposed to blood, body fluids, communicable diseases, and other hazardous materials.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">- Occasional exposure to loud noises, cleaning agents, and standard office environmental conditions.</span></span></span></span></span></span></p>\r\n\r\n<p style=\"margin-left:43px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"line-height:115%\"><span arial=\"\" narrow=\"\" style=\"font-family:\">- Must adhere to all safety and infection control procedures.</span></span></span></span></span></span></p>\r\n",
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