Home › Companies › Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Customer Service Analyst-Contact Center
Customer Service Analyst-Contact Center
Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Tampa, FL, United States; CAD-Cypress Point, Tampa, FL, US · Active · $44,990–$47,840 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Customer Service Analyst-Contact Center |
| Normalized title | - |
| Department / team | Administrative |
| Location | Tampa, FL, United States |
| Work model | - |
| Employment type | - |
| Salary | $44,990–$47,840 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-27 / 2026-05-31 |
| Changed / last seen | 2026-06-04 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Tampa. | Open |
| Department jobs | Active postings in Administrative. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | f5728ab0-4c47-4134-8b06-af4e006201e9 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Overview
This position is responsible for resolving escalated, advanced, or complex customer service trends or issues in call centers, offices, and intake areas. Responsibilities include collection of customer feedback, analyzing data, and creating reports for the customer contact center to ensure workforce optimization and excellent customer experience.
Salary
Hiring Range (annual) $44,990 – $47,840
*Internal rates may vary based on the selected candidate’s current grade.
Ideal Candidate
As a Customer Service Analyst, your focus will be on Operational Excellence. You will serve as the primary advocate for the team's success, bridging the gap between frontline execution and departmental strategy to ensure our Customer Service Specialists meet and exceed their goals. This position plays an essential role in providing second-tier escalated support for our Specialists by reviewing accounts, investigating billing, and usage concerns while collaborating with internal teams to ensure accurate billing and timely resolutions to elevate our standard of customer service. This position at times requires listening to calls, reviewing emails, and data to ensure specialists have complete and accurate information to provide a first call resolution while following compliance within the departmental policies to resolve escalated customer inquiries and requests related to water, sewer, reclaimed water, utility fees, and other associated utility services. Your expertise will ensure that every customer feels heard, respected, and supported while also improving our level of communication with our customers, which makes our service faster, clearer, and more efficient.
The ideal candidate for this position possesses strong written and verbal communication skills, enabling clear, professional, and effective interaction with both internal and external stakeholders. They demonstrate a proven ability to mediate and resolve complex customer service issues and complaints, particularly within the water utility industry, ensuring customer satisfaction and regulatory compliance.
This individual is well-versed in ordinances, policies, and state statutes governing utility services and the operations of related County agencies. They bring a solid understanding of franchise operations, line maintenance procedures, and leak detection methods—essential for ensuring efficient service delivery and infrastructure management.
The candidate has at least two years of experience working in a call center environment and is proficient in the use of Oracle Utilities Cloud Services and Customer Records Management Systems. They have experience driving performance through key metrics by making sound decisions that align with organizational strategies and values that fall within established procedures and processes. Ability to break down complex management directives to simple, relatable goals for Customer Service Representatives.
Additionally, this candidate has demonstrated providing side-by-side instruction. They are adept at using computers and software to enter data quickly and accurately, supporting timely and precise customer service operations.
Bilingual Spanish preferred, not required.
Click HERE to view our Benefits at a glance
Generous PTO & Holiday Plan
Health Plans
Health Savings Account
Dental & Vision Plans
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Tuition Reimbursement
Cafeteria Benefit
Life Insurance
Short & Long-Term Disability Insurance
Core Competencies
Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service. Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve. Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations. Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals. Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Uses office equipment, dashboards and software to research, investigate, and document advanced or complex customer service matters, and to authorize special services and account adjustments. Uses timely data and reporting so call queues and assignments can be adjusted dynamically based on business needs to ensure effective contact center operations and work force optimization. Resolves issues that require in-depth investigations and diplomacy to prevent or stop escalation. May supervise the work of other staff. Assists supervisor and/or manager in the supervision of customer service representatives, daily customer service activities, and special projects. Monitors and reports to supervisor/manager any issues with team procedures, work balance, equipment, systems or software that could impact operations, delivery of services, or customer service quality. Refines or develops new procedures or guidelines. Assists in coaching, training, and motivating other representatives on customer service best practices, quality standards, scripts, and procedures. Assists supervisor/manager with performance management by providing input on performance ratings and identifying achievements and opportunities for improvement. Operates systems and software to review data and schedules for workforce optimization. Adjusts assignments based on business needs to ensure effective operations and appropriate distribution of work. Follows up with customers, operations teams, and management to provide updates, notification of trends, or guidance, and request information or feedback. Coordinates with other departments, organization, or service providers to verify information and to obtain or share documentation. Provides customer service support or related duties when required by the Office of Emergency Management. Performs other related duties as required. Job Specifications
Knowledge of standard call center operations and customer service best practices. Knowledge and understanding of policy implications and an understanding of the impact on the County. Skill in the use of service-oriented phrases and techniques to achieve resolution. Skill in listening actively to discern customers’ needs. Skill in the application of supervisory techniques. Skill in analytical assessments and providing recommendations based on data trending and analysis. Ability to leverage analytics to evaluate business impact, track the usage and define efficiency of for contact center operations. Ability to evaluate information and use good judgment in complex circumstances to determine best course of action. Ability to track and report Contact Center Key Performance Metrics. Ability to communicate effectively both orally and in writing. Ability to understand and communicate the analytics story through a robust set of metrics and data visualizations to influence service strategy. Ability to prioritize the work of a team. Ability to perform accurate computations and verifications of data. Ability to train others in customer service duties. Ability to use computer and software to enter data quickly and accurately. Ability to adjust communication content and style to the meet the needs of diverse stakeholders. Ability to create, report, and present new reporting based on the needs and requirements. Makes sound decisions that align with organizational strategies and values that fall within established procedures or processes. Physical Requirements
Employees will be in an office environment in a sedentary position. Work Category
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Minimum Qualifications Required
Graduation from high school or possession of a GED certificate; AND Three years as a customer service representative in a call center or intake area; OR An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above. Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to: Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes) Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS) Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE) Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)
Full job record
| Job ID | 0f52a064ab2daef23a5634040a4c286996eb25ec |
| Org ID | dced3505-741b-4ac9-ad7d-b1c419821923 |
| Source ID | f5728ab0-4c47-4134-8b06-af4e006201e9 |
| Board ID | f5728ab0-4c47-4134-8b06-af4e006201e9 |
| Provider | oracle_hcm |
| Provider Job Key | 4247 |
| Title | Customer Service Analyst-Contact Center |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Tampa, FL, United States; CAD-Cypress Point, Tampa, FL, US |
| Department | Administrative |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Tampa |
| Salary Raw | Hiring Range (annual) $44,990 – $47,840 *Internal rates may vary based on the selected candidate’s current grade |
| Salary Min | 44,990 |
| Salary Max | 47,840 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://fa-eqsg-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4247 |
| Apply URL | https://fa-eqsg-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4247 |
| First Seen At | 2026-05-31 18:14:14Z |
| Last Seen At | 2026-06-04 11:09:24Z |
| Last Checked At | 2026-06-04 11:09:24Z |
| Last Changed At | 2026-06-04 11:09:24Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 19:04:41Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-eqsg-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-04/2026-06-04T11-09-18-581Z-85951ca2a20970a2e031d3358f86dff0881a834093cfba54f2c4949771840ad8.json |
Event Fields
{
"content_hash": "4517a871349f062177da8c6b5a183a6b535271d1ef097a1cf233aab10c968be4",
"source_hash": "859a1cb1f380a274a0e496086ade160f93fdf76f6f5a5918dac48d74668ff07f",
"last_changed_at": "2026-06-04T11:09:24.488Z",
"active_status": "active"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Tampa, FL, United States",
"city": "Tampa",
"region": "FL",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"salary_max": 47840,
"salary_min": 44990,
"inferred_at": "2026-06-04T11:09:24.416Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Tampa, FL, United States",
"city": "Tampa",
"region": "FL",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": "year",
"workplace_type": null,
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"detail": {
"Id": "4247",
"Title": "Customer Service Analyst-Contact Center",
"media": [],
"skills": [],
"JobType": null,
"Category": "Administrative",
"JobGrade": null,
"JobLevel": null,
"JobShift": null,
"WorkDays": null,
"WorkHours": null,
"WorkYears": null,
"Department": null,
"HotJobFlag": false,
"StudyLevel": null,
"WorkMonths": null,
"WorkerType": null,
"GeographyId": 300000007076569,
"JobFamilyId": 300000010891178,
"JobFunction": null,
"JobSchedule": null,
"BusinessUnit": null,
"ContractType": null,
"Organization": null,
"TrendingFlag": true,
"workLocation": [
{
"Country": "US",
"Region1": "Hillsborough",
"Region2": "FL",
"Region3": null,
"Building": null,
"Latitude": "28.06967",
"Longitude": "-82.49754",
"LocationId": 300001451989032,
"PostalCode": "33618",
"TownOrCity": "Tampa",
"AddressLine1": "10014 N Dale Mabry Hwy",
"AddressLine2": "#100",
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "CAD-Cypress Point"
}
],
"ContentLocale": "en",
"HiringManager": null,
"LegalEmployer": null,
"RequisitionId": 300002346786103,
"WorkplaceType": "",
"BusinessUnitId": 300000010891120,
"OrganizationId": 300000010891120,
"GeographyNodeId": 100000014416661,
"JobFunctionCode": null,
"LegalEmployerId": 300000010892130,
"PrimaryLocation": "Tampa, FL, United States",
"RequisitionType": "Professional",
"NumberOfOpenings": null,
"WorkplaceTypeCode": null,
"BeFirstToApplyFlag": false,
"otherWorkLocations": [],
"secondaryLocations": [],
"ExternalContactName": null,
"ShortDescriptionStr": "",
"ExternalContactEmail": null,
"ExternalPostedEndDate": null,
"OtherRequisitionTitle": null,
"requisitionFlexFields": [],
"ApplyWhenNotPostedFlag": null,
"DomesticTravelRequired": null,
"ExternalDescriptionStr": "<p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\"><strong><u>Job Overview</u></strong></span></span></p><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">This position is responsible for resolving escalated, advanced, or complex customer service trends or issues in call centers, offices, and intake areas. Responsibilities include collection of customer feedback, analyzing data, and creating reports for the customer contact center to ensure workforce optimization and excellent customer experience.</span></span></p><p><span style=\"font-size: 11pt;\"><strong><u>Salary </u></strong></span></p><p><span style=\"font-size: 11pt;\">Hiring Range (annual) $44,990 – $47,840</span></p><p><i><span style=\"font-size: 11pt;\">*Internal rates may vary based on the selected candidate’s current grade.</span></i></p><p><strong><u>Ideal Candidate</u></strong></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">As a Customer Service Analyst, your focus will be on Operational Excellence. You will serve as the primary advocate for the team's success, bridging the gap between frontline execution and departmental strategy to ensure our Customer Service Specialists meet and exceed their goals. This position plays an essential role in providing second-tier escalated support for our Specialists by reviewing accounts, investigating billing, and usage concerns while collaborating with internal teams to ensure accurate billing and timely resolutions to elevate our standard of customer service. This position at times requires listening to calls, reviewing emails, and data to ensure specialists have complete and accurate information to provide a first call resolution while following compliance within the departmental policies to resolve escalated customer inquiries and requests related to water, sewer, reclaimed water, utility fees, and other associated utility services. Your expertise will ensure that every customer feels heard, respected, and supported while also improving our level of communication with our customers, which makes our service faster, clearer, and more efficient.</span></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">The ideal candidate for this position possesses strong written and verbal communication skills, enabling clear, professional, and effective interaction with both internal and external stakeholders. They demonstrate a proven ability to mediate and resolve complex customer service issues and complaints, particularly within the water utility industry, ensuring customer satisfaction and regulatory compliance.</span></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">This individual is well-versed in ordinances, policies, and state statutes governing utility services and the operations of related County agencies. They bring a solid understanding of franchise operations, line maintenance procedures, and leak detection methods—essential for ensuring efficient service delivery and infrastructure management.</span></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">The candidate has at least two years of experience working in a call center environment and is proficient in the use of Oracle Utilities Cloud Services and Customer Records Management Systems. They have experience driving performance through key metrics by making sound decisions that align with organizational strategies and values that fall within established procedures and processes. Ability to break down complex management directives to simple, relatable goals for Customer Service Representatives. </span></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">Additionally, this candidate has demonstrated providing side-by-side instruction. They are adept at using computers and software to enter data quickly and accurately, supporting timely and precise customer service operations.</span></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">Bilingual Spanish preferred, not required.</span></p><p style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(33, 33, 33); font-family: "Open Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; margin: 1em 0px 0px; orphans: 2; padding: 0px; scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><a target=\"_blank\" rel=\"nofollow\" style=\"background-color: rgba(0, 0, 0, 0); border: 0px; color: rgb(5, 67, 118); cursor: pointer; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; text-decoration: none; vertical-align: baseline;\">Click HERE to view our Benefits at a glance</a></p><ul style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(33, 33, 33); font-family: "Open Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; list-style: outside disc; margin-bottom: 0px; margin-right: 0px; margin-top: 1em; orphans: 2; padding: 0px 0px 0px 1.3em; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Generous PTO & Holiday Plan</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Health Plans</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; vertical-align: baseline;\">Health Savings Account</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Dental & Vision Plans</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Employee Assistance Program (EAP) </p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Healthcare Flexible Spending Account</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Dependent Care Flexible Spending Account</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Tuition Reimbursement</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Cafeteria Benefit</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Life Insurance</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Short & Long-Term Disability Insurance</p></li></ul><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"> </p><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\"><strong><u>Core Competencies</u></strong></span></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong>Customer Commitment</strong></span></i><span style=\"font-size: small;\"> - Proactively seeks to understand the needs of the customers and provide the highest standards of service.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong>Dedication to Professionalism and Integrity</strong></span></i><span style=\"font-size: small;\"> - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong>Organizational Excellence</strong></span></i><span style=\"font-size: small;\"> - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong>Success through Teamwork</strong></span></i><span style=\"font-size: small;\"> - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.</span></span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong><u>Duties and Responsibilities</u></strong></span></i></span></p><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.</span></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Uses office equipment, dashboards and software to research, investigate, and document advanced or complex customer service matters, and to authorize special services and account adjustments. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Uses timely data and reporting so call queues and assignments can be adjusted dynamically based on business needs to ensure effective contact center operations and work force optimization.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Resolves issues that require in-depth investigations and diplomacy to prevent or stop escalation. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">May supervise the work of other staff. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Assists supervisor and/or manager in the supervision of customer service representatives, daily customer service activities, and special projects. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Monitors and reports to supervisor/manager any issues with team procedures, work balance, equipment, systems or software that could impact operations, delivery of services, or customer service quality. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Refines or develops new procedures or guidelines. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Assists in coaching, training, and motivating other representatives on customer service best practices, quality standards, scripts, and procedures. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Assists supervisor/manager with performance management by providing input on performance ratings and identifying achievements and opportunities for improvement.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Operates systems and software to review data and schedules for workforce optimization. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Adjusts assignments based on business needs to ensure effective operations and appropriate distribution of work. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Follows up with customers, operations teams, and management to provide updates, notification of trends, or guidance, and request information or feedback. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Coordinates with other departments, organization, or service providers to verify information and to obtain or share documentation. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Provides customer service support or related duties when required by the Office of Emergency Management. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Performs other related duties as required.</span></span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong><u>Job Specifications</u></strong></span></i></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Knowledge of standard call center operations and customer service best practices.</span></span></li><li><span style=\"font-family: Tahoma, sans-serif;\"><span style=\"font-size: 10pt;\">Knowledge and understanding of policy implications and an understanding of the impact on the County.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Skill in the use of service-oriented phrases and techniques to achieve resolution.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Skill in listening actively to discern customers’ needs. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Skill in the application of supervisory techniques. </span></span></li><li><span style=\"font-family: Tahoma, sans-serif;\"><span style=\"font-size: 10pt;\">Skill in analytical assessments and providing recommendations based on data trending and analysis.</span></span></li><li><span style=\"font-family: Tahoma, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to leverage analytics to evaluate business impact, track the usage and define efficiency of for contact center operations.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Ability to evaluate information and use good judgment in complex circumstances to determine best course of action. </span></span></li><li><span style=\"font-family: Tahoma, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to track and report Contact Center Key Performance Metrics.</span></span> <span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\"> </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Ability to communicate effectively both orally and in writing. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Ability to understand and communicate the analytics story through a robust set of metrics and data visualizations to influence service strategy.</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Ability to prioritize the work of a team. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Ability to perform accurate computations and verifications of data. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Ability to train others in customer service duties. </span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Ability to use computer and software to enter data quickly and accurately.</span></span></li><li><span style=\"font-family: Tahoma, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to adjust communication content and style to the meet the needs of diverse stakeholders.</span></span></li><li><span style=\"font-family: Tahoma, sans-serif;\"><span style=\"font-size: 10pt;\">Ability to create, report, and present new reporting based on the needs and requirements.</span></span></li><li><span style=\"font-family: Tahoma, sans-serif;\"><span style=\"font-size: 10pt;\">Makes sound decisions that align with organizational strategies and values that fall within established procedures or processes.</span></span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong><u>Physical Requirements</u></strong></span></i></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Employees will be in an office environment in a sedentary position.</span></span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong><u>Work Category</u></strong></span></i></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\"><strong>Sedentary work</strong> - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.</span></span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong><u>Minimum Qualifications Required</u></strong></span></i></span></p><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Graduation from high school or possession of a GED certificate; AND</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Three years as a customer service representative in a call center or intake area; OR</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted above.</span></span></li></ul><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong><u>Emergency Management Responsibilities</u></strong></span></i></span></p><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.</span></span></p><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><i><span style=\"font-size: small;\"><strong><u>Additional Job Requirements</u></strong></span></i></span></p><p><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:</span></span></p><ol><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:</span></span></li></ol><ul><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)</span></span></li><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)</span></span></li></ul><ol start=\"2\"><li><span style=\"font-family: Tahoma, Verdana, sans-serif;\"><span style=\"font-size: small;\">Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)</span></span></li></ol>",
"ObjectVerNumberProfile": "3",
"PrimaryLocationCountry": "US",
"CorporateDescriptionStr": "",
"ExternalPostedStartDate": "2026-05-27T19:04:41+00:00",
"ExternalQualificationsStr": "",
"InternalQualificationsStr": "",
"OrganizationDescriptionStr": "",
"primaryLocationCoordinates": [
{
"Latitude": "27.94653",
"Longitude": "-82.45927",
"CountryCode": "US",
"GeographyId": 300000007076569,
"GeographyNodeId": 100000014416661
}
],
"ExternalResponsibilitiesStr": "",
"InternalResponsibilitiesStr": "",
"InternationalTravelRequired": null
},
"list_job": {
"Id": "4247",
"Title": "Customer Service Analyst-Contact Center",
"JobType": null,
"Distance": 1779840000000,
"JobShift": null,
"Language": "US",
"WorkDays": null,
"JobFamily": null,
"Relevancy": 5,
"WorkHours": null,
"Department": null,
"HotJobFlag": false,
"PostedDate": "2026-05-27",
"StudyLevel": null,
"WorkerType": null,
"GeographyId": 300000007076569,
"JobFunction": null,
"JobSchedule": null,
"BusinessUnit": null,
"ContractType": null,
"ManagerLevel": null,
"Organization": null,
"TrendingFlag": true,
"workLocation": [
{
"Country": "US",
"Region1": "Hillsborough",
"Region2": "FL",
"Region3": null,
"Building": null,
"Latitude": 28.06967,
"Longitude": -82.49754,
"LocationId": 300001451989032,
"PostalCode": "33618",
"TownOrCity": "Tampa",
"AddressLine1": "10014 N Dale Mabry Hwy",
"AddressLine2": "#100",
"AddressLine3": null,
"AddressLine4": null,
"LocationName": "CAD-Cypress Point"
}
],
"LegalEmployer": null,
"MediaThumbURL": null,
"WorkplaceType": "",
"BusinessUnitId": 300000010891120,
"OrganizationId": 300000010891120,
"PostingEndDate": null,
"LegalEmployerId": 300000010892130,
"PrimaryLocation": "Tampa, FL, United States",
"WorkDurationYears": null,
"WorkplaceTypeCode": null,
"BeFirstToApplyFlag": false,
"WorkDurationMonths": null,
"otherWorkLocations": [],
"secondaryLocations": [],
"ShortDescriptionStr": "",
"requisitionFlexFields": [],
"DomesticTravelRequired": null,
"PrimaryLocationCountry": "US",
"ExternalQualificationsStr": null,
"ExternalResponsibilitiesStr": null,
"InternationalTravelRequired": null
},
"detail_meta": {
"url": "https://fa-eqsg-saasfaprod1.fa.ocs.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%224247%22,siteNumber=CX_1",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 27852
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/0f52a064ab2daef23a5634040a4c286996eb25ec?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/dced3505-741b-4ac9-ad7d-b1c419821923JSONGET https://api.bluedoor.sh/job-postings/v1/sources/f5728ab0-4c47-4134-8b06-af4e006201e9JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/0f52a064ab2daef23a5634040a4c286996eb25ec/eventsJSON