Home › Companies › Aircommunities › Resident Support Associate
Resident Support Associate
Aircommunities · Denver, CO, United States · Deleted · $19–$22 / hour · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Aircommunities |
| Title | Resident Support Associate |
| Normalized title | - |
| Department / team | Corporate |
| Location | Denver, CO, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $19–$22 / hour |
| Status | deleted |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2026-05-13 / 2026-05-31 |
| Changed / last seen | 2026-06-18 / 2026-06-16 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Aircommunities. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Denver. | Open |
| Department jobs | Active postings in Corporate. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Aircommunities |
| Source | 196be1b6-89f7-4bfc-81ca-e684ac8fb2a3 |
| ATS provider | SmartRecruiters |
Description
AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you’ll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
Job Description
We are hiring an SSC Consultant I to join our centralized customer support team. This role is primarily responsible for providing inbound and outbound customer support to current residents and prospective customers, serving as an initial point of contact for inquiries related to AIR communities.
Where You Will Work
This position is based in our centralized operations environment and primarily supports customers via phone, email, and online chat. Team members collaborate closely with community teams to deliver exceptional customer experiences.
What You Will Do
Respond to inbound and outbound customer inquiries regarding community and leasing information Schedule onsite appointments with leasing consultants for prospective residents Follow up with leads to highlight community features and encourage tours Initiate and manage follow-up on customer service requests Conduct customer surveys regarding community experience Contact residents regarding delinquent rent accounts Utilize multiple communication channels including phone, email, and online chat Navigate internal systems for tracking, documentation, and issue resolution Refer complex inquiries to senior team members or appropriate resources as needed
Qualifications
High school diploma or equivalent required 0–2 years of customer service experience preferred Previous call center experience or training is a plus Ability to multitask and navigate multiple systems efficiently Strong communication skills, both written and verbal Comfortable working in a fast-paced, customer-focused environment Basic troubleshooting and problem-solving abilities
What We Offer
AIR offers attractive total compensation packages designed to recognize and reward performance:
Expected pay rate of $19 - $22 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. Paid time off including vacation, sick time, and 14 holidays. Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). 401(k) plan with up to 6% employer contribution. Paid parental leave of up to 16 weeks. Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. 15 hours of paid time annually for community service . Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and career growth . Application Deadline: The initial deadline for applications is 5/17/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full job record
| Job ID | 0f4c95c8a6dd5e0a8e83c41278753e4d54bf7fb0 |
| Org ID | d9e31403-b27a-4209-8769-6c2f1faa83f4 |
| Source ID | 196be1b6-89f7-4bfc-81ca-e684ac8fb2a3 |
| Board ID | 196be1b6-89f7-4bfc-81ca-e684ac8fb2a3 |
| Provider | smartrecruiters |
| Provider Job Key | 744000126414787 |
| Title | Resident Support Associate |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Denver, CO, United States |
| Department | Corporate |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | CO |
| City | Denver |
| Salary Raw | AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you’ll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. Job Description We are hiring an SSC Consultant I to join our centralized customer support team. This role is primarily responsible for providing inbound and outbound customer support to current residents and prospective customers, serving as an initial point of contact for inquiries related to AIR communities. Where You Will Work This position is based in our centralized operations environment and primarily supports customers via phone, email, and online chat. Team members collaborate closely with community teams to deliver exceptional customer experiences. What You Will Do Respond to inbound and outbound customer inquiries regarding community and leasing information Schedule onsite appointments with leasing consultants for prospective residents Follow up with leads to highlight community features and encourage tours Initiate and manage follow-up on customer service requests Conduct customer surveys regarding community experience Contact residents regarding delinquent rent accounts Utilize multiple communication channels including phone, email, and online chat Navigate internal systems for tracking, documentation, and issue resolution Refer complex inquiries to senior team members or appropriate resources as needed Qualifications High school diploma or equivalent required 0–2 years of customer service experience preferred Previous call center experience or training is a plus Ability to multitask and navigate multiple systems efficiently Strong communication skills, both written and verbal Comfortable working in a fast-paced, customer-focused environment Basic troubleshooting and problem-solving abilities What We Offer AIR offers attractive total compensation packages designed to recognize and reward performance: Expected pay rate of $19 - $22 per hour. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. Paid time off including vacation, sick time, and 14 holidays. Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). 401(k) plan with up to 6% employer contribution. Paid parental leave of up to 16 weeks. Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. 15 hours of paid time annually for community service . Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and career growth . Application Deadline: The initial deadline for applications is 5/17/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. |
| Salary Min | 19 |
| Salary Max | 22 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://jobs.smartrecruiters.com/AIRCommunities/744000126414787-resident-support-associate |
| Apply URL | https://jobs.smartrecruiters.com/AIRCommunities/744000126414787-resident-support-associate?oga=true |
| First Seen At | 2026-05-31 17:34:44Z |
| Last Seen At | 2026-06-16 11:43:50Z |
| Last Checked At | 2026-06-18 10:42:32Z |
| Last Changed At | 2026-06-18 10:42:32Z |
| Inactive At | 2026-06-18 10:42:32Z |
| Source Posted At | 2026-05-13 23:02:57Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=aircommunities/date=2026-06-16/2026-06-16T11-43-30-745Z-10eb5f7e37540b1585685c5cc318039ec8cbe668fe0acd8c08e57e370e83b851.json |
Event Fields
{
"content_hash": "5aaf492950948efe89cde506ddc4db65681a4341b3e7c2eeb686d961de955167",
"source_hash": "8bbcf763cc47f468cc1a47b49edc89f2adb43bfb69418f7c694bb2cbe1634410",
"last_changed_at": "2026-06-18T10:42:32.764Z",
"active_status": "deleted"
}Parsed Structured
{
"language": "en",
"location": {
"raw": "Denver, CO, United States",
"city": "Denver",
"region": "CO",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"salary_max": 22,
"salary_min": 19,
"inferred_at": "2026-06-16T11:43:50.324Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "Denver, CO, United States",
"city": "Denver",
"region": "CO",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": "hour",
"workplace_type": null,
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"id": "744000126414787",
"ref": "https://api.smartrecruiters.com/v1/companies/aircommunities/postings/744000126414787",
"name": "Resident Support Associate",
"uuid": "c46f1908-e5dc-48c1-95b8-c1115be2b470",
"detail": {
"id": "744000126414787",
"name": "Resident Support Associate",
"uuid": "c46f1908-e5dc-48c1-95b8-c1115be2b470",
"jobAd": {
"sections": {
"jobDescription": {
"text": "<p><strong>Job Description</strong></p><p>We are hiring an <strong>SSC Consultant I</strong> to join our centralized customer support team. This role is primarily responsible for providing inbound and outbound customer support to current residents and prospective customers, serving as an initial point of contact for inquiries related to AIR communities.</p><p><strong>Where You Will Work</strong></p><p>This position is based in our centralized operations environment and primarily supports customers via phone, email, and online chat. Team members collaborate closely with community teams to deliver exceptional customer experiences.</p><p><strong>What You Will Do</strong></p><ul><li>Respond to inbound and outbound customer inquiries regarding community and leasing information</li><li>Schedule onsite appointments with leasing consultants for prospective residents</li><li>Follow up with leads to highlight community features and encourage tours</li><li>Initiate and manage follow-up on customer service requests</li><li>Conduct customer surveys regarding community experience</li><li>Contact residents regarding delinquent rent accounts</li><li>Utilize multiple communication channels including phone, email, and online chat</li><li>Navigate internal systems for tracking, documentation, and issue resolution</li><li>Refer complex inquiries to senior team members or appropriate resources as needed</li></ul>",
"title": "Job Description"
},
"qualifications": {
"text": "<p><strong>Qualifications</strong></p><ul><li>High school diploma or equivalent required</li><li>0–2 years of customer service experience preferred</li><li>Previous call center experience or training is a plus</li><li>Ability to multitask and navigate multiple systems efficiently</li><li>Strong communication skills, both written and verbal</li><li>Comfortable working in a fast-paced, customer-focused environment</li><li>Basic troubleshooting and problem-solving abilities</li></ul>",
"title": "Qualifications"
},
"companyDescription": {
"text": "<p>AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you’ll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.</p>",
"title": "Company Description"
},
"additionalInformation": {
"text": "<p><em><strong>What We Offer</strong></em></p><p>AIR offers attractive total compensation packages designed to recognize and reward performance:</p><ul><li>Expected pay rate of <strong>$19 - $22 per hour.</strong> You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.</li><li>Paid time off including<strong> vacation, sick time, and 14 holidays.</strong></li><li><strong>Medical, dental, vision</strong>, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.</li><li><strong>25% Rent Discount</strong> at any AIR community (a rental application is required, and certain exclusions apply).</li><li><strong>401(k) plan</strong> with up to 6% employer contribution.</li><li><strong>Paid parental leave</strong> of up to 16 weeks.</li><li>Tuition assistance program and up to <strong>100% reimbursement</strong> for job-related certifications and licenses.</li><li>15 hours of <strong>paid time annually for community service</strong>.</li><li>Commuter benefits and pet insurance.</li><li>Consumer discounts on various products and services.</li><li>Opportunities for ongoing professional development, leadership training, and <strong>career growth</strong>.</li></ul><p>Application Deadline:  The initial deadline for applications is<strong> 5/17/2026.</strong> Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.</p><div sr-tagline=\"\"></div><p>Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel <strong>drug screening that</strong> <strong>excludes marijuana testing, employment verification & criminal background check.</strong></p><p>AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>",
"title": "Additional Information"
}
}
},
"jobId": "517d716e-1207-4647-ae03-8f05885e4fdb",
"active": true,
"company": {
"name": "AIR Communities",
"identifier": "AIRCommunities"
},
"creator": {
"name": "",
"avatarUrl": ""
},
"jobAdId": "61aa2545-eb01-4fdb-a43a-b990431126b0",
"applyUrl": "https://jobs.smartrecruiters.com/AIRCommunities/744000126414787-resident-support-associate?oga=true",
"function": {
"id": "management",
"label": "Management"
},
"industry": {
"id": "real_estate",
"label": "Real Estate"
},
"language": {
"code": "en",
"label": "English",
"labelNative": "English (US)"
},
"location": {
"city": "Denver",
"hybrid": false,
"region": "CO",
"remote": false,
"country": "us",
"latitude": "39.7392358",
"longitude": "-104.990251",
"fullLocation": "Denver, CO, United States"
},
"refNumber": "REF3065E",
"department": {
"id": 1727292,
"label": "Corporate"
},
"postingUrl": "https://jobs.smartrecruiters.com/AIRCommunities/744000126414787-resident-support-associate",
"visibility": "PUBLIC",
"customField": [
{
"fieldId": "5f6a7e1abf34c562e0ef8671",
"valueId": "b3ef7474-ba50-4e06-ae98-c61d2dd23832",
"fieldLabel": "Position Code",
"valueLabel": "N/A"
},
{
"fieldId": "5f451242b370e831e4e1e8c2",
"valueId": "a34fbddb-8fd7-4abc-b6e9-b76843c894d9",
"fieldLabel": "Job Family",
"valueLabel": "Other Corporate"
},
{
"fieldId": "COUNTRY",
"valueId": "us",
"fieldLabel": "Country/Region",
"valueLabel": "United States"
},
{
"fieldId": "5eaca182bc2ca257aafe18a2",
"valueId": "default",
"fieldLabel": "Brands",
"valueLabel": "AIR Communities"
},
{
"fieldId": "5eaca182bc2ca257aafe18a3",
"valueId": "1727292",
"fieldLabel": "Department",
"valueLabel": "Corporate"
},
{
"fieldId": "5f51c14d3cef49284d1f0e1a",
"valueId": "0ddd29ce-30ca-49ba-9bca-fca7f68eca6c",
"fieldLabel": "Location Code",
"valueLabel": "142"
},
{
"fieldId": "5f5109cdb0ef7d27c76a596e",
"valueId": "570e7213-f503-446d-a8bb-10c3f7a02786",
"fieldLabel": "Work State",
"valueLabel": "CO"
},
{
"fieldId": "5f4511e4f9975660aaa3514a",
"valueId": "e68d9120-4e02-4ebd-bc88-928ad63a2d6c",
"fieldLabel": "Aimco Department/Property Name",
"valueLabel": "Shared Service Center"
},
{
"fieldId": "5f450dacb184eb4e31d0638c",
"valueId": "e68c8ce2-8474-4172-8e6a-9bb76bdb5c74",
"fieldLabel": "Employee Type",
"valueLabel": "Regular"
}
],
"referralUrl": "https://jobs.smartrecruiters.com/external-referrals/company/AIRCommunities/publication/c46f1908-e5dc-48c1-95b8-c1115be2b470?dcr_ci=AIRCommunities",
"defaultJobAd": true,
"releasedDate": "2026-05-13T23:02:57.122Z",
"experienceLevel": {
"id": "associate",
"label": "Associate"
},
"typeOfEmployment": {
"id": "permanent",
"label": "Full-time"
}
},
"company": {
"name": "AIR Communities",
"identifier": "AIRCommunities"
},
"jobAdId": "61aa2545-eb01-4fdb-a43a-b990431126b0",
"function": {
"id": "management",
"label": "Management"
},
"industry": {
"id": "real_estate",
"label": "Real Estate"
},
"language": {
"code": "en",
"label": "English",
"labelNative": "English (US)"
},
"location": {
"city": "Denver",
"hybrid": false,
"region": "CO",
"remote": false,
"country": "us",
"latitude": "39.7392358",
"longitude": "-104.990251",
"fullLocation": "Denver, CO, United States"
},
"refNumber": "REF3065E",
"department": {
"id": "1727292",
"label": "Corporate"
},
"visibility": "PUBLIC",
"customField": [
{
"fieldId": "5f6a7e1abf34c562e0ef8671",
"valueId": "b3ef7474-ba50-4e06-ae98-c61d2dd23832",
"fieldLabel": "Position Code",
"valueLabel": "N/A"
},
{
"fieldId": "5f451242b370e831e4e1e8c2",
"valueId": "a34fbddb-8fd7-4abc-b6e9-b76843c894d9",
"fieldLabel": "Job Family",
"valueLabel": "Other Corporate"
},
{
"fieldId": "5eaca182bc2ca257aafe18a2",
"valueId": "default",
"fieldLabel": "Brands",
"valueLabel": "AIR Communities"
},
{
"fieldId": "5eaca182bc2ca257aafe18a3",
"valueId": "1727292",
"fieldLabel": "Department",
"valueLabel": "Corporate"
},
{
"fieldId": "5f450dacb184eb4e31d0638c",
"valueId": "e68c8ce2-8474-4172-8e6a-9bb76bdb5c74",
"fieldLabel": "Employee Type",
"valueLabel": "Regular"
},
{
"fieldId": "COUNTRY",
"valueId": "us",
"fieldLabel": "Country/Region",
"valueLabel": "United States"
},
{
"fieldId": "5f4511e4f9975660aaa3514a",
"valueId": "e68d9120-4e02-4ebd-bc88-928ad63a2d6c",
"fieldLabel": "Aimco Department/Property Name",
"valueLabel": "Shared Service Center"
},
{
"fieldId": "5f51c14d3cef49284d1f0e1a",
"valueId": "0ddd29ce-30ca-49ba-9bca-fca7f68eca6c",
"fieldLabel": "Location Code",
"valueLabel": "142"
},
{
"fieldId": "5f5109cdb0ef7d27c76a596e",
"valueId": "570e7213-f503-446d-a8bb-10c3f7a02786",
"fieldLabel": "Work State",
"valueLabel": "CO"
}
],
"defaultJobAd": true,
"releasedDate": "2026-05-13T23:02:57.122Z",
"detail_errors": [],
"experienceLevel": {
"id": "associate",
"label": "Associate"
},
"typeOfEmployment": {
"id": "permanent",
"label": "Full-time"
}
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/0f4c95c8a6dd5e0a8e83c41278753e4d54bf7fb0?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/d9e31403-b27a-4209-8769-6c2f1faa83f4JSONGET https://api.bluedoor.sh/job-postings/v1/sources/196be1b6-89f7-4bfc-81ca-e684ac8fb2a3JSONGET https://api.bluedoor.sh/job-postings/v1/jobs/0f4c95c8a6dd5e0a8e83c41278753e4d54bf7fb0/eventsJSON