Rainbow House Associate - Casual

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    "ExternalDescriptionStr": "<p>Casual - 16 hours a month Minimum</p><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.</span></span><br><br><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>A Brief Overview</strong></span></span><br><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Registers, checks out, maintains cleanliness of facility and visits with guests, making sure guests understand guidelines and are familiar with the layout of the facility. Enlist guest's cooperation and assistance in the general upkeep of the house. Maintain facility by reporting maintenance concerns or problems. Maintain good public relations for the house within hospital, foundation and local and out-state community.</span></span><br><br><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Essential Functions</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Clean and maintain optimal environment of Rainbow House including guest rooms, kitchen, bathrooms, and general public areas. Perform duties with awareness and attention to service excellence and the “first impression” impact</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Answer phones, and orientation of guests to facility,</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Handle guest reservations, registration, check out using Rainbow’s reservation software and Children’s EPIC system for family eligibility.. Must be able to use Microsoft office word, excel .for office support as needed.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Accept and document donations following approved process.( financial )</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Interact with guests within established professional boundaries, directs special needs of guest to appropriate contacts within the organization</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Handle emergencies following established protocol, Enforce house policies as necessary and promptly reports concerns to Manager or Facilities Director in manager’s absence.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Participate in quality customer service with active participation in review of performance to pre-established criteria and following corrective action plans for improvement</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Assist guests in check-out process</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Performs supervision of volunteers Drive the Rainbow House Van to shuttle guest between the House and the Hospital. Supports Hospital Family Resource Administrative Duties and Gift shop support in downtimes (project support)</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Regular attendance at work is an essential function of the job.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Perform physical requirements as described in the Physical Requirements section</span></span></li></ul><p><br><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Education Qualifications</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">High School Diploma or GED Preferred</span></span></li></ul><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Experience Qualifications</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Experience in a hospitality role Preferred</span></span></li></ul><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Skills and Abilities</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to read policies and communicate with public and other health care professionals at a level normally acquired through completion of high school.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">High degree of interpersonal skills is needed in dealing effectively with adults and children under great stress.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Task oriented and attention to detail.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Ability to follow instructions and follow through with assignments.</span></span></li><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Can work alone and make on the spot decisions.</span></span></li></ul><p><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\"><strong>Licenses and Certifications</strong></span></span></p><ul><li><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">A valid driver’s license and an acceptable motor vehicle record/driving record Upon Hire Required</span></span></li></ul><p><br><span style=\"font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 14px;\">Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child!</span></span></p>",
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