Field Service Supervisor Integrated Systems

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems. The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections. VSC Fire & Security in Orlando, Florida is seeking candidates for the position of Field Service Supervisor - Integrated Systems. Position Summary: Oversees field technicians and coordinates field manpower planning with sales and design personnel. Responsible for planning, scheduling, and directing all field personnel in performance of fire detection and alarm equipment, security, and access equipment, closed circuit television and other monitoring devices, nurse call or other safety and security devices. When needed, performs installation tasks, advanced diagnostic, trouble shooting and repair procedures on cables, wiring, connections, and equipment as well as on installed systems and cables. May be responsible for training other Technicians on all aspects of installation, trouble shooting and repair. Provides review for updated or future improvements on existing manufacturers' equipment as required. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH. What we offer: Excellent pay $25.00 - $35.00 and up based on experience Overtime eligible Company vehicle and fuel card for applicable positions Company cell phone and/or tablet for applicable positions Paid vacation and company holidays Medical, dental and vision insurance options for you and your family Health Savings Account (HSA) or Flexible Spending Account (FSA) Company paid life insurance for full time employees Employee apparel program Company paid long term disability insurance Bonus for referring new employees Parental leave for full-time employees Employee Assistance Program (EAP) Boot Allowance NICET certification test reimbursement Opportunities for training and advancement All needed Personal Protective Equipment (PPE) provided Position Summary: Oversees field technicians and coordinates field manpower planning with sales and design personnel. Responsible for planning, scheduling, and directing all field personnel in performance of fire detection and alarm equipment, security, and access equipment, closed circuit television and other monitoring devices, nurse call or other safety and security devices. When needed, performs installation tasks, advanced diagnostic, trouble shooting and repair procedures on cables, wiring, connections, and equipment as well as on installed systems and cables. May be responsible for training other Technicians on all aspects of installation, trouble shooting and repair. Provides review for updated or future improvements on existing manufacturers' equipment as required. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH. What you need: Two to three years of experience installing commercial construction integrated systems. State or local licensure where required. Exceptional attention to detail, communication skills, and the ability to multi-task. Effectively communicate with others: including, clients, co-workers, supervisors, and job site personnel regarding work procedures, schedules, complaints, and construction problems. Monitor and enforce safety policies and procedures. Instruct others how to install, troubleshoot, and service LV systems. Ability to follow written and verbal instructions with minimal supervision. Competence in reading and interpreting electrical plans, drawings, schematics, and specifications. Ability to pass various background checks when required. Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle. May require participation in on-call rotation. Desirable (but not required): NICET Level l or higher. Working knowledge of fire alarm, CCTV, access control, and structured cabling systems. What you will do: Recruit, train, supervise, evaluate, discipline, and terminate field employees, including helpers, apprentices, and alarm technicians. May also supervise warehouse personnel and purchasing coordinator. Monitor work schedules, safety, and approve documentation for payroll and work-related incidents or injuries. Identify individuals with potential, encourage apprenticeship and NICET training, and offer skill development opportunities. Coordinate with Design, Sales, and Purchasing personnel for pre-construction, installation, and close-out phases of contracts. Maintain communication with owners, representatives, and other contractors regarding work schedules, progress reports, change orders, and critical factors. Visit sites as necessary to check progress and fulfill contractual commitments. Communicate with owners, representatives, AHJs, and building inspectors to resolve compliance issues and represent client's interests. Handle client disagreements tactfully, patiently, and with integrity. Assist sales personnel in evaluating labor requirements, material costs, and project management needs. Quote service, repair, or renovation requests for new and existing customer contacts. Ensure department personnel follow site-specific and company safety standards. Report all accidents and injuries promptly and follow up on lost-time injuries. Ensure personnel have necessary tools, equipment, and adhere to safety requirements. Ensure field personnel with company vehicles comply with driving regulations and truck maintenance. Coordinate safety training program with Safety Director and Risk Manager. Provide in-service training and certification. Maintain knowledge of current OSHA standards and complete OSHA supervisor training. Review and reinforce standard operating procedures and address behavior that raises job-site liability or property damage risks. VSC Fire and Security is a drug free workplace. Equal Opportunity Employer We look forward to hearing from you! www.vscfire.com

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  "title": "Field Service Supervisor Integrated Systems",
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