CarBucks Document Support Specialist I

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    "requisitionDescription": "<div><p><br></p><p id=\"isPasted\"><strong>SUMMARY:</strong></p><p style=\"margin-left:0in;\" data-pasted=\"true\">We are seeking a detail-oriented and organized professional to join our team as a Document Support Specialist. In this role, you will support the organization by managing vehicle titles and related documentation, ensuring records are accurate, secure, and processed efficiently.<br>&nbsp;<br>&nbsp;This position is ideal for someone who enjoys structured processes, maintaining accuracy, and supporting both internal teams and customers while delivering an excellent customer experience.</p><p><strong>ESSENTIAL FUNCTIONS:</strong></p><p><strong>&nbsp;</strong></p><p><strong>Document &amp; Record Management</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-left:0in;\">Sort, review, and file vehicle titles and supporting documents.</li><li style=\"margin-left:0in;\">Verify VIN numbers, dealer information, and ownership records.</li><li style=\"margin-left:0in;\">Maintain organized filing systems for easy retrieval.</li><li style=\"margin-left:0in;\">Update tracking systems and spreadsheets.</li></ul></div><p style=\"margin-left:0in;\"><strong>Title Processing &amp; Shipping</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-left:0in;\">Match titles with supporting documents.</li><li style=\"margin-left:0in;\">Prepare titles for shipment (FedEx, U.S. Mail).</li><li style=\"margin-left:0in;\">Pull and package titles for delivery.</li><li style=\"margin-left:0in;\">Track outgoing shipments.</li></ul></div><p style=\"margin-left:0in;\"><strong>Quality Control &amp; Auditing</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-left:0in;\">Perform audits to ensure accuracy and completeness.</li><li style=\"margin-left:0in;\">Identify and resolve discrepancies.</li><li style=\"margin-left:0in;\">Follow verification procedures for security.</li><li style=\"margin-left:0in;\">Maintain compliance with policies and regulations.</li></ul></div><p style=\"margin-left:0in;\"><strong>Customer &amp; Team Support</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin-left:0in;\">Provide excellent customer service.</li><li style=\"margin-left:0in;\">Respond to inquiries from dealers and internal teams.</li><li style=\"margin-left:0in;\">Communicate clearly via phone and email.</li><li style=\"margin-left:0in;\">Collaborate and escalate issues when needed.</li></ul></div><p><strong>General</strong></p><ul style=\"list-style-type: disc;margin-left: -0.25in;\" data-pasted=\"true\"><li style=\"margin-left:0in;\">Complete annual compliance courses.</li><li style=\"margin-left:0in;\">Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws: including, the Bank Secrecy Act and the Anti-Money Laundering Act.</li><li style=\"margin-left:0in;\">Adheres to all levels of our Service Excellence standards.</li><li style=\"margin-left:0in;\">Performs other duties as required.&nbsp;</li></ul><p><strong>GENERAL QUALIFICATIONS:</strong></p><p><strong>Knowledge &amp; Experience</strong>: &nbsp;These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. &nbsp;Individual abilities may result in some deviation from these guidelines.</p><p><strong>&nbsp;</strong></p><ul><li>High School Diploma and 12-months experience in an office environment and/or customer service. &nbsp;Financial industry or title processing experience preferred but not required.&nbsp;</li><li>Demonstrated fluency in Spanish and English a plus but not required</li><li>Strong Attention to detail.</li><li>Must possess exceptional organizational skills, the ability to prioritize, be detail-oriented and take initiative.&nbsp;</li><li>Ability to perform accurate work in a fast-paced environment.</li><li>Thorough working knowledge of office practices and procedures. &nbsp;Ability to operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.&nbsp;</li><li>Must be computer proficient with Microsoft application skills, including Excel.</li><li>Ability to classify documents and file for future retrieval.&nbsp;</li><li>Ability to maintain the highest level of confidentiality.&nbsp;</li><li>Excellent listening and verbal and written communication skills and the ability to interact professionally in a collaborative environment with a diverse group of internal and external contacts.</li><li>Ability to comprehend and adhere to operational controls, including compliance to all required policies and all Federal and State banking regulations, including compliance to the Bank Secrecy Act/Anti Money Laundering (BSA/AML) and Office of Foreign Asset Control (OFAC) and USA PATRIOT Act programs. &nbsp;&nbsp;</li></ul><p><strong>&nbsp;</strong></p><p><strong>Physical Demands/Work Environment: &nbsp;</strong>Vision, hearing, speech, dexterity, visual concentration. &nbsp;A valid driver&rsquo;s license is required. &nbsp;Must have the ability to stand, walk, sit and use hands and fingers. &nbsp;Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. &nbsp;The environment is a professional office with standard office equipment.</p><p><em>&nbsp;</em></p><p><strong>Cognitive Requirements:</strong>&nbsp; Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations&rsquo; environment. &nbsp;Must be able to pay close attention to detail and be able to work as a member of a team. &nbsp;Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations&rsquo; situations. &nbsp;Must have the ability to exercise discretion as well as appropriate judgments when necessary.</p><p>&nbsp;</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp;&nbsp;</p><p><br></p></div>\n",
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