Patient Engagement Specialist

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  "detail": {
    "url": "https://genfinity.applytojob.com/apply/jobs/details/inm9wCnvW8?&",
    "heading": "Patient Engagement Specialist",
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    "description_html": "<span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>PATIENT ENGAGEMENT SPECIALIST</u></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>At Author Health,</b> we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. </span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>At Author,</b> inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’s lives, we’d love to meet you. Let’s build the future of mental health care together! </span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Position Overview:</u></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"en-ph\" style=\"color:#262321;\">The position supports patient enrollment and acquisition through physical referral channels. </span><span lang=\"en-ph\" style=\"color:#262321;\">This role serves as a bridge between referring providers and Author Health’s care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Roles and Responsibilities:</u></b></span></span></span><ul style=\"margin-bottom:16px;\"><li><span style=\"font-family:Calibri, sans-serif;font-size:11pt;\">Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments </span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Qualifications:</u></b></span></span></span><ul style=\"margin-bottom:16px;list-style-type:circle;\"><li><span style=\"color:#000000;font-family:Calibri, sans-serif;font-size:11pt;\">Bachelor’s degree in any 4-year course;</span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Minimum of 1 year customer service or sales experience.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Proficiency in critical thinking, time management, and multitasking.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Able to work independently and able to meet weekly outreach goal successfully. </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Basic proficiency in G-Suite, and video conferencing platforms. </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Excitement for working in an innovative, fast-paced startup environment. </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Adherence to HIPAA regulations and confidentiality.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong tech proficiency and comfort using technology in daily work. </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Must be willing to work in Makati or Pasig Office </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Amenable to work Monday to Friday on US business hours</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Willing to work full-time onsite.</span></span></span></li></ul><br><br><br><br><br> <p> </p>\n\n<p><strong>-------------</strong></p>\n\n<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.</p>\n\n<p><strong>Genfinity as an Equal Opportunity Employer,</strong> believes in each person’s potential, and we’ll help you achieve yours.</p>\n\n<p>All information will be kept confidential according to EEO guidelines.</p>\n\n<p> </p>\n\n<p style=\\\"text-align:center\\\"><strong>Privacy Notice & Consent</strong></p>\n\n<p>We value your privacy. By submitting your information through this form, you are applying for a position at <strong>Genfinity Philippines, Inc. </strong>and voluntarily providing personal information, including your name, contact details, and resume.</p>\n\n<p>This information will be collected and processed <strong>solely for recruitment purposes</strong>, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the <strong>Data Privacy Act of 2012</strong>.</p>\n\n<p>You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our <strong>Data Protection Team</strong> at <em>[email protected]</em> .</p>\n\n<p>By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my <strong>free, informed, and voluntary consent</strong> to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.</p>",
    "description_text": "PATIENT ENGAGEMENT SPECIALIST\n At Author Health,  we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults.\n We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives.\n At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too.\n If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’s lives, we’d love to meet you. Let’s build the future of mental health care together!\n Position Overview:\n The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Health’s care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.\n Roles and Responsibilities: Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments\n Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals\n Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.\n Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.\n Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective.\n Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.\n Qualifications: Bachelor’s degree in any 4-year course;\n Minimum of 1 year customer service or sales experience.\n Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.\n Proficiency in critical thinking, time management, and multitasking.\n Able to work independently and able to meet weekly outreach goal successfully.\n Basic proficiency in G-Suite, and video conferencing platforms.\n Excitement for working in an innovative, fast-paced startup environment.\n Adherence to HIPAA regulations and confidentiality.\n Strong tech proficiency and comfort using technology in daily work.\n Must be willing to work in Makati or Pasig Office\n Amenable to work Monday to Friday on US business hours\n Willing to work full-time onsite.\n -------------\n All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.\n Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.\n All information will be kept confidential according to EEO guidelines.\n Privacy Notice & Consent\n We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.\n This information will be collected and processed solely for recruitment purposes , including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012 .\n You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at [email protected] .\n By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.",
    "jsonld_jobposting": {
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      "datePosted": "2026-05-11",
      "description": "<span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>PATIENT ENGAGEMENT SPECIALIST</u></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>At Author Health,</b> we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. </span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b>At Author,</b> inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too. </span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact on people’s lives, we’d love to meet you. Let’s build the future of mental health care together! </span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Position Overview:</u></b></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Calibri, sans-serif;\"><span lang=\"en-ph\" style=\"color:#262321;\">The position supports patient enrollment and acquisition through physical referral channels. </span><span lang=\"en-ph\" style=\"color:#262321;\">This role serves as a bridge between referring providers and Author Health’s care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.</span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Roles and Responsibilities:</u></b></span></span></span><ul style=\"margin-bottom:16px;\"><li><span style=\"font-family:Calibri, sans-serif;font-size:11pt;\">Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments </span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals </span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective.</span></span></span></span></li><li><span style=\"font-size:11pt;\"><span><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Participate in virtual meetings and maintain motivation in a fully remote, dynamic work environment.</span></span></span></span></li></ul><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\"><b><u>Qualifications:</u></b></span></span></span><ul style=\"margin-bottom:16px;list-style-type:circle;\"><li><span style=\"color:#000000;font-family:Calibri, sans-serif;font-size:11pt;\">Bachelor’s degree in any 4-year course;</span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Minimum of 1 year customer service or sales experience.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Proficiency in critical thinking, time management, and multitasking.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Able to work independently and able to meet weekly outreach goal successfully. </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Basic proficiency in G-Suite, and video conferencing platforms. </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Excitement for working in an innovative, fast-paced startup environment. </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Adherence to HIPAA regulations and confidentiality.</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Calibri, sans-serif;\">Strong tech proficiency and comfort using technology in daily work. </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Must be willing to work in Makati or Pasig Office </span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Amenable to work Monday to Friday on US business hours</span></span></span></li><li><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Calibri, sans-serif;\">Willing to work full-time onsite.</span></span></span></li></ul><br><br><br><br><br> <p> </p>\n\n<p><strong>-------------</strong></p>\n\n<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.</p>\n\n<p><strong>Genfinity as an Equal Opportunity Employer,</strong> believes in each person’s potential, and we’ll help you achieve yours.</p>\n\n<p>All information will be kept confidential according to EEO guidelines.</p>\n\n<p> </p>\n\n<p style=\\\"text-align:center\\\"><strong>Privacy Notice & Consent</strong></p>\n\n<p>We value your privacy. By submitting your information through this form, you are applying for a position at <strong>Genfinity Philippines, Inc. </strong>and voluntarily providing personal information, including your name, contact details, and resume.</p>\n\n<p>This information will be collected and processed <strong>solely for recruitment purposes</strong>, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the <strong>Data Privacy Act of 2012</strong>.</p>\n\n<p>You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our <strong>Data Protection Team</strong> at <em>[email protected]</em> .</p>\n\n<p>By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my <strong>free, informed, and voluntary consent</strong> to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.</p>",
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