Digital Account Manager

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Who We Are</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Construct Digital is a growth-focused digital consultancy working with ambitious organisations across Southeast Asia, including IMDA, NUS, Prudential, and J.P. Morgan.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We operate through integrated Client Partnership teams, bringing together Account Managers, Project Managers, strategists, creatives, and technologists to deliver work that drives real outcomes.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We run on the Entrepreneurial Operating System (EOS) — quarterly Rocks, weekly L10s, Scorecards, and clear accountability. If you've worked in an EOS company, you'll recognise the rhythm. If you haven't, you should be the kind of person who thrives with structured goals and transparent performance tracking.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We value ownership, clarity, and people who continuously improve how work gets done — using both strong fundamentals and modern tooling.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">As an <span style=\"font-weight: bold\">Account Manager</span>, you own the health, growth, and delivery of key client accounts within our Client Partnership team.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You are the primary point of trust for your clients and the person who sets direction internally. You shape priorities, guide teams, and make sure work lands on time, on budget, and with measurable impact. You sit at the intersection of client strategy and internal execution — which means you need to be as comfortable in a senior client conversation as you are reviewing a brief with a developer.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This is not a coordination role. You are expected to think, lead, and make decisions.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The best AMs at Construct are not reactive — they anticipate. They know enough about their clients' business, industry, and competitive landscape to have a point of view before the client asks for one. They challenge briefs that don't connect to real objectives. They surface risks before the client notices them. They own retention, not just delivery.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our work is increasingly AI-enabled. You'll have access to pro licences for leading AI tools and a modern digital stack. We don't prescribe how you work — we expect you to proactively find smarter, faster ways to plan, communicate, analyse, and deliver.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Success here comes from judgment, leverage, and clarity — not long hours.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">What You’ll Own</span></p>\n<ul></ul>\n<p><span style=\"color: rgb(67, 67, 67); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">1) Account Health &amp; Client Relationships</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Own the day-to-day relationship with senior clients across your accounts — and be the person they call when something goes wrong, not the person who calls a director</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Anticipate client needs before they surface as requests; proactively bring ideas, risks, and recommendations to the table</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Build relationships deep enough that clients involve you in strategic conversations, not just project updates</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Track client satisfaction signals continuously and act early — not when escalation is already inevitable<br></span><br></li>\n</ul>\n<p><span style=\"color: rgb(67, 67, 67); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">2) Delivery Oversight &amp; Commercial Performance</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Own delivery quality across your accounts — holding PMs, creatives, and strategists to the standard the client expects</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Manage scope, budget, and change control; flag commercial risks before they become problems</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Track revenue, margin, and account profitability; understand what drives it and what threatens it</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain visibility on account health: know which clients are growing, which are at risk, and why — and have a plan for both</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure clients are never surprised — by timelines, costs, or outcomes<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(67, 67, 67); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">3) Strategic Account Development &amp; Growth</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Understand each client's business, market, and competitive context well enough to identify opportunities they haven't thought to ask for</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Lead quarterly reviews, planning conversations, and strategic proposals — not as a presentation exercise, but as a genuine strategic dialogue</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Grow accounts through trusted advice and clear commercial logic — not upselling for its own sake</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support new business pitches and proposals where your account knowledge adds value<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(67, 67, 67); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">4) Brief Intake &amp; Commercial Shaping</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Interrogate briefs before accepting them — push back on vague objectives, undefined success criteria, or scope that doesn't connect to business outcomes</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Translate client goals into clear, well-structured briefs that internal teams can act on with confidence</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Align creative, strategy, PM, and technical teams on priorities, constraints, and what winning looks like</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Own the quality of work that leaves the agency under your accounts — if it's not right, it doesn't go out<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(67, 67, 67); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">5) Data Literacy &amp; Performance Translation</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Read campaign and channel performance with enough fluency to have a point of view, not just a summary</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Translate data into commercial implications for the client — what the numbers mean for their business, what to do next, and what the gaps in the data are</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Lead performance reviews as a strategic conversation, not a reporting exercise</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Know when to involve a specialist and when you have enough to lead the conversation yourself<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(67, 67, 67); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">6) AI-Enabled Account Operations</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify where account management overhead is repetitive or low-judgment — and eliminate or automate it</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Use AI tools to improve how you research clients, synthesise briefs, prepare for conversations, and generate first-draft outputs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Design repeatable workflows for recurring tasks — research, reporting narratives, brief prep, competitive monitoring</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Raise the bar on what \"good account management\" looks like when AI handles the routine</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Typical Work You'll Lead</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Campaigns across paid, social, content, and digital channels</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Website and digital product briefs — from requirements to handover</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ongoing retainers: social content, performance media, SEO, marketing automation</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Integrated programmes that span multiple disciplines and workstreams</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Annual planning, strategic reviews, and commercial proposals to senior stakeholders</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You'll work closely with strategists, creatives, project managers, data specialists, and external partners — but you own account coherence.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">How We Work</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Ownership over permission</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Anticipation over reaction</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Thinking over busywork</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Signal over noise</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We value people who test ideas, refine processes, and share what works — whether through smarter planning, better tooling, or sharper communication. Working longer hours is not a badge of honour here. Working smarter is.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">AI, Tools &amp; Operating tack</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You’ll operate in a modern, AI-enabled environment that includes:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Account &amp; Delivery Management</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Asana, Smartsheet, HubSpot, Google Workspace</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Collaboration</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Slack, Miro, GitHub</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">AI &amp; Productivity</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Claude (Skills, Cowork, Code), ChatGPT, Gemini Pro, Perplexity, Manus, Cursor, VS Code</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Growth &amp; Revenue</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">HubSpot, Apollo, Looker Studio, Airtable</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">These tools are table stakes. What matters is <span style=\"font-weight: bold\">how you use them</span> — to reduce friction, improve thinking, spot risks early, and move faster without sacrificing quality.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Cultural &amp; Platform Literacy (This Matters)</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You’re expected to be <span style=\"font-style: italic\">natively fluent</span> in today’s digital landscape.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">That means you:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Actively use and understand platforms like Instagram, TikTok, LinkedIn, X, YouTube, Reddit, Telegram, Discord, Lemon8, and others</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Pay attention to how culture, behaviour, and formats are evolving — and what that means for brands</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Understand how brands show up well — and fail — in these spaces</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Can translate what's happening in the zeitgeist into meaningful conversations with clients and into sharper creative briefs<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You won't be the deepest subject-matter expert in every channel — we have specialists for that. But you<span style=\"font-weight: bold\"> lead the charge</span>: setting direction, asking the right questions, and connecting cultural insight to business outcomes.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">5+ years' experience in account management within a digital or integrated agency</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proven track record of growing accounts and owning commercial outcomes — revenue, margin, and retention, not just client satisfaction scores</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong judgment and presence in senior client conversations; comfortable leading — not just managing — escalations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Clear, structured communicator — especially when things are ambiguous, contested, or under pressure</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Proactive mindset: you anticipate what clients need, challenge briefs that lack commercial logic, and bring a point of view, not just a status update</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Genuine AI fluency — not just \"I use ChatGPT.\" You design workflows, not just prompts. You can identify what in your day-to-day should be automated and build toward it</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Data-literate: you can sit in a client review, interpret performance, explain what it means commercially, and decide what to do next — without needing a specialist to translate for you</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Digitally and culturally literate; genuinely curious about how people, platforms, and technology are evolving</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Comfortable working across disciplines — creative, technical, strategic — without needing to be the expert in any of them</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">High bar for delivery quality; detail-oriented without being process-bound</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">What Success Looks Like</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Clients trust your judgment and call you first — not your director</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Delivery across your accounts is calm, predictable, and commercially disciplined</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Account risks are spotted and resolved before they escalate</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Accounts grow because you create clarity, momentum, and commercial confidence</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">You know which accounts are at risk of reducing scope or leaving — and you have a plan</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Internal teams know what's expected, have what they need, and produce their best work under your accounts</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The quality of work going out under your accounts reflects the agency's standard — consistently</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">Why Join Construct Digital</span><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Construct is building a new kind of marketing agency — one where expertise becomes systems, AI strengthens delivery, and our people spend more time on meaningful, high-value work.</span><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Instead of relying on manual delivery and fragmented workflows, we design services that combine human judgment, structured delivery frameworks, and AI-enabled workflows.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Working here means:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Developing skills that are increasingly valuable in the AI-driven marketing industry</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Contributing ideas that improve how work gets done across the team</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Gaining exposure across strategy, execution, and measurable client impact</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Growing your capability through real projects and collaboration with experienced teams</span><br><br></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">If you enjoy improving systems, solving meaningful problems, and continuously learning, you will likely thrive here.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">How We Hire</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Expect practical conversations, real scenarios, and case-based thinking. We'll give you a brief and ask what's wrong with it. We'll ask how you've grown an account through a difficult period. We'll discuss how you've used AI to fundamentally change how you work — not just speed it up. We optimise for judgment, ownership, and commercial clarity — not process knowledge.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Application note</span><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Tell us about a time you changed a client's brief — why you pushed back, what happened, and what the outcome was.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">One example of how you've used AI to meaningfully change (not just speed up) how you manage accounts or communicate with clients.</span><br></p>",
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