Legal Technology %26 Contract Management Systems Administrator

JOB SUMMARY The Legal Technology & Contract Management Systems Administrator (the "Administrator") is the primary technical owner and lead administrator of the enterprise-wide contract management system ("CMS") and is responsible for the day-to-day operation, configuration, support, and continuous improvement of the platform. This role combines hands-on technical administration, rapid issue resolution, and high-touch end-user support, ensuring that attorneys, staff and volunteers can effectively use the CMS. The Administrator will also assist to drive key technological initiatives for the Legal & Compliance Department ("L&C") and effectively oversee the implementation, enhancement, and maintenance of technology systems that will optimize efficiency and improve knowledge management capabilities. In addition to CMS ownership, the Administrator will support related legal technology platforms (including matter management, e‐billing, and diligence screening). The Administrator will partner with the IT team to identify, implement, and optimize applications and tools and enhance automation capabilities. Furthermore, the Administrator will lead operational improvement efforts based on process metrics and feedback from stakeholders by serving as the main interface with the embedded enterprise-wide IT team. Key Responsibilities Specific duties include but not limited to: Contract Management System (CMS) Ownership & Administration: • Serve as the enterprise system owner and lead administrator for the Contract Management System (CMS). • Configure, maintain, and optimize CMS functionality, including workflows, templates, permissions, routing rules, fields, integrations, and system enhancements. • Execute high volume, time sensitive workflow updates and system changes while ensuring data integrity, consistency, and alignment with legal and business needs. • Perform troubleshooting, testing, quality assurance, and ongoing system improvements. • Manage CMS user access, roles, training materials, and documentation; act as the primary support point for CMS users. • Diagnose, debug, and resolve CMS and legal technology issues, including workflow errors, permission problems, data inconsistencies, integration failures, user-reported defects, and system configuration issues. Legal Technology Administrator & Support (non-CMS): • Administer and support other Legal & Compliance technology platforms (e.g., matter management, e billing, document execution and related tools). • Coordinate integrations, migrations from legacy systems, and routine platform enhancements in partnership with IT. • Oversee day‐to‐day operational health of legal technology tools, including vendor coordination and issue resolution. Technology Vendor, IT & Stakeholder Coordination: • Provide end user support, guidance, and training for CMS and related legal technologies. • Develop and maintain training materials, job aids, FAQs, and knowledge resources. • Maintain Legal & Compliance technology content and internal webpages updated to ensure accuracy and usability. Legal Operations Support, Reporting & Process Improvement: • Support Legal & Compliance operational initiatives by identifying and implementing technology driven process improvements. • Coordinate and support technology related projects aligned with department priorities. • Prepare and maintain system metrics, reporting, and performance indicators for Legal leadership. Professional Collaboration & Operational Effectiveness: • Manage multiple concurrent requests in a fast paced environment while maintaining strong attention to detail and responsiveness. • Communicate effectively with technical and non‐technical stakeholders. Legal Technology and Contract Management Systems Administrator. • Maintain strong working relationships with attorneys, staff, volunteers, IT partners, and vendors. Special Projects & Additional Responsibilities: • Lead or support additional initiatives and special projects for the Legal & Compliance department as needed or assigned. • Perform quality assurance reviews as required. • Manage user access to the applicable technologies. • Review and resolve tickets/issues raised via the Cherwell system regarding the technologies implemented by L&C. • Assist in the build of Application Programming Interfaces (APIs), as needed, to ensure integration among the technology systems. • Build workflows and amend thousands of existing workflows within the CMS. • Lead CMS, MMS, and Visual Compliance training sessions for Volunteers and staff, as applicable. • Assist, as requested, with the creation of L&C presentations, including those regarding the CMS, MMS, or RMS, to the various stakeholders. • Maintain the L&C webpages, ensuring they are kept current and user-friendly. • Act as a liaison between the internal IT team and the CMS, MMS, and RMS third-party vendors • Periodically assess and analyze the effectiveness of L&C technologies and communicate findings with the General Counsel and L&C team; • Manage L&C department metrics, benchmarking, and reporting. • Drive L&C professional development technology tools, including the development and delivery of initiatives that promote collaboration and knowledge sharing. • Prepare, manage, and communicate key performance indicators to the General Counsel and the L&C team. • Lead special projects in support of the L&C team as requested. JOB SUMMARY The Legal Technology & Contract Management Systems Administrator (the "Administrator") is the primary technical owner and lead administrator of the enterprise-wide contract management system ("CMS") and is responsible for the day-to-day operation, configuration, support, and continuous improvement of the platform. This role combines hands-on technical administration, rapid issue resolution, and high-touch end-user support, ensuring that attorneys, staff and volunteers can effectively use the CMS. The Administrator will also assist to drive key technological initiatives for the Legal & Compliance Department ("L&C") and effectively oversee the implementation, enhancement, and maintenance of technology systems that will optimize efficiency and improve knowledge management capabilities. In addition to CMS ownership, the Administrator will support related legal technology platforms (including matter management, e‐billing, and diligence screening). The Administrator will partner with the IT team to identify, implement, and optimize applications and tools and enhance automation capabilities. Furthermore, the Administrator will lead operational improvement efforts based on process metrics and feedback from stakeholders by serving as the main interface with the embedded enterprise-wide IT team. Key Responsibilities Specific duties include but not limited to: Contract Management System (CMS) Ownership & Administration: • Serve as the enterprise system owner and lead administrator for the Contract Management System (CMS). • Configure, maintain, and optimize CMS functionality, including workflows, templates, permissions, routing rules, fields, integrations, and system enhancements. • Execute high volume, time sensitive workflow updates and system changes while ensuring data integrity, consistency, and alignment with legal and business needs. • Perform troubleshooting, testing, quality assurance, and ongoing system improvements. • Manage CMS user access, roles, training materials, and documentation; act as the primary support point for CMS users. • Diagnose, debug, and resolve CMS and legal technology issues, including workflow errors, permission problems, data inconsistencies, integration failures, user-reported defects, and system configuration issues. Legal Technology Administrator & Support (non-CMS): • Administer and support other Legal & Compliance technology platforms (e.g., matter management, e billing, document execution and related tools). • Coordinate integrations, migrations from legacy systems, and routine platform enhancements in partnership with IT. • Oversee day‐to‐day operational health of legal technology tools, including vendor coordination and issue resolution. Technology Vendor, IT & Stakeholder Coordination: • Provide end user support, guidance, and training for CMS and related legal technologies. • Develop and maintain training materials, job aids, FAQs, and knowledge resources. • Maintain Legal & Compliance technology content and internal webpages updated to ensure accuracy and usability. Legal Operations Support, Reporting & Process Improvement: • Support Legal & Compliance operational initiatives by identifying and implementing technology driven process improvements. • Coordinate and support technology related projects aligned with department priorities. • Prepare and maintain system metrics, reporting, and performance indicators for Legal leadership. Professional Collaboration & Operational Effectiveness: • Manage multiple concurrent requests in a fast paced environment while maintaining strong attention to detail and responsiveness. • Communicate effectively with technical and non‐technical stakeholders. Legal Technology and Contract Management Systems Administrator. • Maintain strong working relationships with attorneys, staff, volunteers, IT partners, and vendors. Special Projects & Additional Responsibilities: • Lead or support additional initiatives and special projects for the Legal & Compliance department as needed or assigned. • Perform quality assurance reviews as required. • Manage user access to the applicable technologies. • Review and resolve tickets/issues raised via the Cherwell system regarding the technologies implemented by L&C. • Assist in the build of Application Programming Interfaces (APIs), as needed, to ensure integration among the technology systems. • Build workflows and amend thousands of existing workflows within the CMS. • Lead CMS, MMS, and Visual Compliance training sessions for Volunteers and staff, as applicable. • Assist, as requested, with the creation of L&C presentations, including those regarding the CMS, MMS, or RMS, to the various stakeholders. • Maintain the L&C webpages, ensuring they are kept current and user-friendly. • Act as a liaison between the internal IT team and the CMS, MMS, and RMS third-party vendors • Periodically assess and analyze the effectiveness of L&C technologies and communicate findings with the General Counsel and L&C team; • Manage L&C department metrics, benchmarking, and reporting. • Drive L&C professional development technology tools, including the development and delivery of initiatives that promote collaboration and knowledge sharing. • Prepare, manage, and communicate key performance indicators to the General Counsel and the L&C team. • Lead special projects in support of the L&C team as requested. QUALIFICATIONS Education Bachelor's degree or equivalent experience required. Work Experience 4-7 years Project management experience working with senior executives to ensure the efficient and effective operation of a department is required. Technological aptitude and adeptness at learning new technologies and systems is required. Experience in a legal environment, law firm, or corporate legal department is required. Experience in the legal operations field is required. Demonstrated ability to manage numerous projects simultaneously, including the ability to articulate strategy, frame and interpret issues, apply influencing skills for positive change where needed, act with integrity, and execute tactically is required. Demonstrated ability with software applications, including Excel and SharePoint, and the ability to quickly understand and communicate technical concepts to others is required. Meticulous attention to detail and discretion as well as strong communication skills, good judgment, and a sense of urgency is required. Demonstrated ability to independently debug system issues, perform root-cause analysis, test fixes, document findings, and coordinate with IT or vendors when escalation is needed. Demonstrated ability to analyze metrics, using tools such as Tableau and/or SQL strongly preferred. Licenses and Certifications CAP (Certified Administrative Professional) certification preferred. Skills and Requirements Strong problem solving skills, highly organized and detail-oriented. Adept at reviewing, analyzing and reporting on voluminous and varied data. Ability to apply technologies to gain acceptance of ideas or plans. Ability to actively identify new areas for learning. Outstanding command of MS Office applications, especially MS Word, Excel, and PowerPoint, and other technological associated programs. Outstanding communication skills and strong interpersonal and client service skills. Ability to build relationships and interact with members/volunteers, all levels of staff, external vendors, and other clients and representatives. Demonstrated ability to balance multiple tasks and effectively prioritize and anticipate needs. Ability to rely on established procedures and guidelines, historical practice, experience, and personal judgment to make decisions and resolve problems. Extremely responsive, available, and reliable to quickly address the needs of all stakeholders. Working knowledge of system integrations, APIs, single sign-on, data feeds, and vendor-managed platforms, including the ability to monitor integrations, identify failed data transfers, review error messages, test fixes, and coordinate with IT, vendors, and business owners to resolve issues. Strong technical troubleshooting and debugging skills, including the ability to reproduce issues, analyze system behavior, identify root causes, and implement or coordinate timely fixes. PHYSICAL, MENTAL & WORK ENVIRONMENT STANDARDS FOR IEEE POSITIONS Note: The following Standards describe the work environment and the physical and mental demands for the three categories of positions at IEEE. An ability to meet these Standards is deemed essential for each position within a given category. Nevertheless, the Standards set forth herein are not exclusive, and each position may have additional work environment and physical and mental demands that are not set forth here. Category: Category I - Office Positions Physical/Mental Demands Office positions at IEEE are generally performed within an office environment whose duties are primarily performed behind a desk at an IEEE location. Employees in these positions frequently operate a computer, read and write, and interact with others in person, over the phone, and via other devices. They move about within the facility in which their office is located to access file cabinets, documents, office machinery, and other equipment. They also travel within the facility in which their office is located and to locations outside of the facility, to attend meetings, trainings, events, and other business activities. Persons in these positions frequently lift, carry, push and/or pull objects weighing up to 10 lbs. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs. Persons holding these positions must have strong communication and organizational skills, and an ability to interact and work with others. They must be able to work under time constraints and deadlines. Work Environment Persons holding office positions are generally subject to inside environmental conditions having the lighting, temperature, and noise of an open floor-plan office environment. To ensure that individuals with disabilities have equal access to employment opportunities, the IEEE is committed to providing reasonable accommodations to qualified employees and applicants with disabilities unless to do so would cause undue hardship. IEEE HAS THE SOLE RIGHT TO MODIFY, INTERPRET, AND APPLY THESE STANDARDS. THESE STANDARDS ARE NOT THE ONLY DUTIES OR REQUIREMENTS REQUIRED OR DEEMED ESSENTIAL FOR THE POSITIONS TO WHICH THEY APPLY. THESE STANDARDS DO NOT CONSTITUTE A CONTRACT OF EMPLOYMENT OR OTHERWISE, AS ALL EMPLOYMENT RELATIONSHIPS AT IEEE ARE “AT-WILL.” We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L or O status. QUALIFICATIONS Education Bachelor's degree or equivalent experience required. Work Experience 4-7 years Project management experience working with senior executives to ensure the efficient and effective operation of a department is required. Technological aptitude and adeptness at learning new technologies and systems is required. Experience in a legal environment, law firm, or corporate legal department is required. Experience in the legal operations field is required. Demonstrated ability to manage numerous projects simultaneously, including the ability to articulate strategy, frame and interpret issues, apply influencing skills for positive change where needed, act with integrity, and execute tactically is required. Demonstrated ability with software applications, including Excel and SharePoint, and the ability to quickly understand and communicate technical concepts to others is required. Meticulous attention to detail and discretion as well as strong communication skills, good judgment, and a sense of urgency is required. Demonstrated ability to independently debug system issues, perform root-cause analysis, test fixes, document findings, and coordinate with IT or vendors when escalation is needed. Demonstrated ability to analyze metrics, using tools such as Tableau and/or SQL strongly preferred. Licenses and Certifications CAP (Certified Administrative Professional) certification preferred. Skills and Requirements Strong problem solving skills, highly organized and detail-oriented. Adept at reviewing, analyzing and reporting on voluminous and varied data. Ability to apply technologies to gain acceptance of ideas or plans. Ability to actively identify new areas for learning. Outstanding command of MS Office applications, especially MS Word, Excel, and PowerPoint, and other technological associated programs. Outstanding communication skills and strong interpersonal and client service skills. Ability to build relationships and interact with members/volunteers, all levels of staff, external vendors, and other clients and representatives. Demonstrated ability to balance multiple tasks and effectively prioritize and anticipate needs. Ability to rely on established procedures and guidelines, historical practice, experience, and personal judgment to make decisions and resolve problems. Extremely responsive, available, and reliable to quickly address the needs of all stakeholders. Working knowledge of system integrations, APIs, single sign-on, data feeds, and vendor-managed platforms, including the ability to monitor integrations, identify failed data transfers, review error messages, test fixes, and coordinate with IT, vendors, and business owners to resolve issues. Strong technical troubleshooting and debugging skills, including the ability to reproduce issues, analyze system behavior, identify root causes, and implement or coordinate timely fixes. PHYSICAL, MENTAL & WORK ENVIRONMENT STANDARDS FOR IEEE POSITIONS Note: The following Standards describe the work environment and the physical and mental demands for the three categories of positions at IEEE. An ability to meet these Standards is deemed essential for each position within a given category. Nevertheless, the Standards set forth herein are not exclusive, and each position may have additional work environment and physical and mental demands that are not set forth here. Category: Category I - Office Positions Physical/Mental Demands Office positions at IEEE are generally performed within an office environment whose duties are primarily performed behind a desk at an IEEE location. Employees in these positions frequently operate a computer, read and write, and interact with others in person, over the phone, and via other devices. They move about within the facility in which their office is located to access file cabinets, documents, office machinery, and other equipment. They also travel within the facility in which their office is located and to locations outside of the facility, to attend meetings, trainings, events, and other business activities. Persons in these positions frequently lift, carry, push and/or pull objects weighing up to 10 lbs. They also occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs. Persons holding these positions must have strong communication and organizational skills, and an ability to interact and work with others. They must be able to work under time constraints and deadlines. Work Environment Persons holding office positions are generally subject to inside environmental conditions having the lighting, temperature, and noise of an open floor-plan office environment. To ensure that individuals with disabilities have equal access to employment opportunities, the IEEE is committed to providing reasonable accommodations to qualified employees and applicants with disabilities unless to do so would cause undue hardship. IEEE HAS THE SOLE RIGHT TO MODIFY, INTERPRET, AND APPLY THESE STANDARDS. THESE STANDARDS ARE NOT THE ONLY DUTIES OR REQUIREMENTS REQUIRED OR DEEMED ESSENTIAL FOR THE POSITIONS TO WHICH THEY APPLY. THESE STANDARDS DO NOT CONSTITUTE A CONTRACT OF EMPLOYMENT OR OTHERWISE, AS ALL EMPLOYMENT RELATIONSHIPS AT IEEE ARE “AT-WILL.” We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L or O status.

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