Front Office Assistant - Urgent Care

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    "datePosted": "2026-06-05T04:00:00.000Z",
    "description": "<h2>Position Summary</h2>\n<p><strong>Florida Medical Clinic Orlando Health</strong></p>\n<p> </p>\n<p><strong>Job Title:</strong> Front Office Assistant</p>\n<p><strong>Status:</strong>  Variable Full Time - Must be able to work three 12 hour shift, weekend and holiday availability.</p>\n<p><strong>Department</strong>: Urgent Care</p>\n<p><strong>Location: </strong>Must be able to travel to Wesley Chapel & Zephryhills.</p>\n<p> </p>\n<p><strong>J</strong><strong>ob Summary:</strong> The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.</p>\n<p> </p>\n<p><strong>Why is Florida Medical Clinic Orlando Health your best place to work?</strong></p>\n<p>✅ <strong>Education & Career Growth</strong> – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ <strong>Health & Wellness</strong> – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ <strong>Financial & Retirement</strong> – Up to <strong>5% employer match</strong> on retirement contributions.✅ <strong>Work-Life Balance</strong> – <strong>Four weeks of paid parental leave, PTO, and flexible leave options.</strong>✅ <strong>Family & Pet Support</strong> – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.</p>\n<h2>Responsibilities</h2>\n<p><u><strong>Essential Functions</strong></u></p>\n<ul>\n <li>Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.</li>\n <li>Obtains accurate and complete patient demographic and insurance information.</li>\n <li>Processes all requests for medical records according to Orlando Health and department specific policies and procedures.</li>\n <li>Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.</li>\n <li>Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.</li>\n <li>Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.</li>\n <li>Interacts with patients and families in a professional manner.</li>\n <li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.</li>\n <li>Maintains compliance with all Orlando Health policies and procedures.</li>\n</ul>\n<p> </p>\n<p><u><strong>Other Related Functions</strong></u></p>\n<ul>\n <li>Participates in Quality Assurance/Quality Indicator activities as assigned.</li>\n <li>Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.</li>\n <li>Practices the efficient use of supplies.</li>\n <li>Assists billing service as requested.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong><u>Education/Training </u></strong></p>\n<ul>\n <li>High School graduate or equivalent. </li>\n</ul>\n<p><strong><u>Licensure/Certification </u></strong></p>\n<ul>\n <li>None. </li>\n</ul>\n<p><strong><u>Experience </u></strong></p>\n<ul>\n <li>Six (6) months experience in a clerical office, or general business, and/or customer service setting</li>\n</ul>",
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