Medical Support Assistant - Colorado Springs

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    "datePosted": "2026-05-01T04:00:00.000Z",
    "description": "<h2>Requisition ID</h2>2026-4311\n<h2>Job Summary</h2>\n<p><strong>Job Summary</strong></p>\n<p><strong>Job Title:</strong> <strong>Medical Support Assistant</strong></p>\n<p><strong>Department:</strong> Department of Veterans Affairs</p>\n<p><strong>Healthcare System:</strong> VA Health Care System</p>\n<p><strong>Location:</strong>  Onsite; Colorado Springs, CO </p>\n<p><strong>Salary Range:</strong> $21.47, $5.09 H&W</p>\n<p><strong>Work Schedule:</strong> Full-time</p>\n<p> </p>\n<p><strong>Overview:</strong> Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. </p>\n<h2>Primary Responsibilities</h2>\n<p><strong>Key Responsibilities:</strong></p>\n<p> </p>\n<ul>\n <li>Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines </li>\n</ul>\n<ul>\n <li>Receive and respond to incoming calls, secure messages, and Veteran inquiries </li>\n</ul>\n<ul>\n <li>Conduct patient check-ins and check-outs</li>\n</ul>\n<ul>\n <li>Review, verify, and update demographics, insurance, and other patient data in VA systems </li>\n</ul>\n<ul>\n <li>Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) </li>\n</ul>\n<ul>\n <li>Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments </li>\n</ul>\n<ul>\n <li>Coordinate care across internal VA services and external providers when applicable </li>\n</ul>\n<ul>\n <li>Maintain confidentiality and compliance with HIPAA and federal privacy regulations </li>\n</ul>\n<h2>Minimum Qualifications</h2>\n<ul>\n <li>U.S. citizenship </li>\n <li>High school diploma or GED required</li>\n <li>Oral and written proficiency with English.</li>\n <li>Basic medical terminology knowledge</li>\n <li>Minimum of 6 months’ customer service experience</li>\n <li>At least 1 year of clerical, call center, or healthcare administrative experience</li>\n <li>Proficiency with Microsoft Office Suite (Outlook, Excel, Word)</li>\n <li>Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)</li>\n <li>Ability to pass a federal background investigation and obtain Tier 1 security clearance </li>\n</ul>\n<p> </p>",
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