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Technical Support Administrator (Philippines)

Devfinders · Butuan City, Butuan City, Caraga (Region XIII), Philippines; Cagayan de Oro, Cagayan de Oro, Northern Mindanao (Region X), Philippines; Calamba, Calamba, Calabarzon (Region IV-A), Philippines; Calapan, Calapan, Mimaropa (Region IV-B), Philippines; Cebu City, Cebu City, Central Visayas (Region VII), Philippines; Davao, Davao, Davao (Region XI), Philippines; Iloilo City, Iloilo City, Western Visayas (Region VI), Philippines; Koronadal, Koronadal, Soccsksargen (Region XII), Philippines; Laoag City, Laoag City, Ilocos (Region I), Philippines; Legazpi, Legazpi, Bicol (Region V), Philippines; Manila, Manila, National Capital Region, Philippines; Pagadian, Pagadian, Zamboanga Peninsula (Region IX), Philippines; San Fernando, San Fernando, Central Luzon (Region III), Philippines; Tacloban, Tacloban, Eastern Visayas (Region VIII), Philippines; Tuguegarao, Tuguegarao, Cagayan Valley (Region II), Philippines · Remote · Active · Recruitee

Job facts

FieldValue
CompanyDevfinders
TitleTechnical Support Administrator (Philippines)
Normalized title-
Department / teamInfrastructure
LocationButuan City, Caraga (Region XIII), Philippines
Work modelRemote / Remote
Employment typeFull Time
SalaryPHP 15000 25000 month
Statusactive
ATS providerRecruitee
Posted / first seen2026-06-17 / 2026-06-17
Changed / last seen2026-06-18 / 2026-06-19

Related slices

PageWhat it containsOpen
Company jobsActive postings from Devfinders.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Recruitee.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Butuan City.Open
Department jobsActive postings in Infrastructure.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDevfinders
Source5ac68086-942a-4dd9-bdaf-c50db87db818
ATS providerRecruitee

Description

description Looking for an opportunity to work remotely for a UK-based company while building your experience across technical support, administration, and operations? We're looking for a highly organised, reliable, and proactive Technical Support Administrator to join our team. This role goes beyond traditional helpdesk support and offers exposure to IT operations, procurement, reporting, customer service, and business administration. You'll play a key role in ensuring our support function runs efficiently while providing exceptional service to both customers and colleagues. Duties & Responsibilities Act as the first point of contact for helpdesk tickets and support enquiries. Assign, manage, and monitor tickets through Freshdesk. Monitor helpdesk performance and provide regular reporting. Assist with purchasing IT equipment and software. Follow up on supplier orders and delivery timelines. Coordinate with vendors regarding hardware replacements and warranty claims. Respond to customer enquiries professionally and efficiently. Maintain detailed records of customer interactions, troubleshooting activities, and issue resolutions. Create and update technical documentation and support procedures. Escalate technical issues where required and coordinate with internal teams to ensure timely resolution. Keep customers and stakeholders informed throughout the support process. Support continuous improvement of operational processes and service delivery standards. Remote Work Requirements A reliable internet connection (fibre preferred), access to a laptop or desktop that meets basic work requirements, and a backup solution for connectivity or power outages where possible. What's In It For You? Fully remote position. Work with a UK-based company and international clients. 40 days paid holiday annually. Exposure to technical support, operations, procurement, and business administration. Supportive team environment with opportunities to grow and develop. Working Hours Monday to Friday 08:30 – 17:00 (UK Time) requirements Minimum 2 years' experience in technical support, helpdesk, or IT administration. Strong administration and organisational skills. Proficiency in Microsoft Excel, Word, Outlook, and Teams. Excellent written and verbal communication skills. Strong customer service skills and the ability to handle challenging situations professionally. Ability to prioritise workload and work effectively under pressure. High attention to detail and strong problem-solving skills. Advantageous Experience using Freshdesk or similar ticketing systems. Knowledge of hardware, software, networking, and troubleshooting principles. sharing_description Looking for an opportunity to work remotely for a UK-based company while building your experience across technical support, administration, and operations?We're looking for a highly organised, reliabl

Full job record

Job ID0e9836acc1c03ae0801e758bd43f27b832e3934f
Org ID543226c9-c0a3-4c20-821e-88044253c1aa
Source ID5ac68086-942a-4dd9-bdaf-c50db87db818
Board ID5ac68086-942a-4dd9-bdaf-c50db87db818
Providerrecruitee
Provider Job Key2643755
TitleTechnical Support Administrator (Philippines)
Normalized Title
Statusactive
Activeyes
Location TextButuan City, Butuan City, Caraga (Region XIII), Philippines; Cagayan de Oro, Cagayan de Oro, Northern Mindanao (Region X), Philippines; Calamba, Calamba, Calabarzon (Region IV-A), Philippines; Calapan, Calapan, Mimaropa (Region IV-B), Philippines; Cebu City, Cebu City, Central Visayas (Region VII), Philippines; Davao, Davao, Davao (Region XI), Philippines; Iloilo City, Iloilo City, Western Visayas (Region VI), Philippines; Koronadal, Koronadal, Soccsksargen (Region XII), Philippines; Laoag City, Laoag City, Ilocos (Region I), Philippines; Legazpi, Legazpi, Bicol (Region V), Philippines; Manila, Manila, National Capital Region, Philippines; Pagadian, Pagadian, Zamboanga Peninsula (Region IX), Philippines; San Fernando, San Fernando, Central Luzon (Region III), Philippines; Tacloban, Tacloban, Eastern Visayas (Region VIII), Philippines; Tuguegarao, Tuguegarao, Cagayan Valley (Region II), Philippines
DepartmentInfrastructure
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryPhilippines
RegionCaraga (Region XIII)
CityButuan City
Salary RawPHP 15000 25000 month
Salary Min
Salary Max
Salary Currency
Salary Periodmonth
Source URLhttps://emplyfy.recruitee.com/o/technical-support-administrator-philippines
Apply URLhttps://emplyfy.recruitee.com/o/technical-support-administrator-philippines/c/new
First Seen At2026-06-17 09:36:01Z
Last Seen At2026-06-19 10:00:09Z
Last Checked At2026-06-19 10:00:09Z
Last Changed At2026-06-18 10:33:45Z
Inactive At
Source Posted At2026-06-17 08:50:52Z
Source Updated At2026-06-17 17:19:58Z
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=recruitee/board=devfinders.recruitee.com/date=2026-06-19/2026-06-19T09-59-32-071Z-696484331bcf0db77122da8bbce4982721ca96123daf0d6e8b29f79c9f507e69.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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  "description": "<h4>Looking for an opportunity to work remotely for a UK-based company while building your experience across technical support, administration, and operations?</h4><p class=\"isSelectedEnd\">We're looking for a highly organised, reliable, and proactive Technical Support Administrator to join our team. This role goes beyond traditional helpdesk support and offers exposure to IT operations, procurement, reporting, customer service, and business administration.</p><p class=\"isSelectedEnd\">You'll play a key role in ensuring our support function runs efficiently while providing exceptional service to both customers and colleagues.</p><h4>Duties &amp; Responsibilities</h4><ul><li><p>Act as the first point of contact for helpdesk tickets and support enquiries.</p></li><li><p>Assign, manage, and monitor tickets through Freshdesk.</p></li><li><p>Monitor helpdesk performance and provide regular reporting.</p></li><li><p>Assist with purchasing IT equipment and software.</p></li><li><p>Follow up on supplier orders and delivery timelines.</p></li><li><p>Coordinate with vendors regarding hardware replacements and warranty claims.</p></li><li><p>Respond to customer enquiries professionally and efficiently.</p></li><li><p>Maintain detailed records of customer interactions, troubleshooting activities, and issue resolutions.</p></li><li><p>Create and update technical documentation and support procedures.</p></li><li><p>Escalate technical issues where required and coordinate with internal teams to ensure timely resolution.</p></li><li><p>Keep customers and stakeholders informed throughout the support process.</p></li><li><p>Support continuous improvement of operational processes and service delivery standards.</p></li></ul><h4>Remote Work Requirements</h4><p class=\"isSelectedEnd\">A reliable internet connection (fibre preferred), access to a laptop or desktop that meets basic work requirements, and a backup solution for connectivity or power outages where possible.</p><h4>What's In It For You?</h4><ul><li><p>Fully remote position.</p></li><li><p>Work with a UK-based company and international clients.</p></li><li><p>40 days paid holiday annually.</p></li><li><p>Exposure to technical support, operations, procurement, and business administration.</p></li><li><p>Supportive team environment with opportunities to grow and develop.</p></li></ul><h4>Working Hours</h4><p>Monday to Friday 08:30 – 17:00 (UK Time)</p><p style=\"min-height: 1.7em;\"></p><p style=\"min-height: 1.7em;\"></p>",
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      "requirements": "<ul><li><p>Minimum 2 years' experience in technical support, helpdesk, or IT administration.</p></li><li><p>Strong administration and organisational skills.</p></li><li><p>Proficiency in Microsoft Excel, Word, Outlook, and Teams.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Strong customer service skills and the ability to handle challenging situations professionally.</p></li><li><p>Ability to prioritise workload and work effectively under pressure.</p></li><li><p>High attention to detail and strong problem-solving skills.</p></li></ul><h4>Advantageous</h4><ul><li><p>Experience using Freshdesk or similar ticketing systems.</p></li><li><p>Knowledge of hardware, software, networking, and troubleshooting principles.</p></li></ul><p style=\"min-height: 1.7em;\"></p>",
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      "kind": "video",
      "options": {
        "length": 120
      },
      "position": 1,
      "required": true,
      "translations": {
        "en": {
          "body": "Please provide a short video introducing yourself and why you applied for this position. "
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197035,
      "body": "We require you to have your own device. Do you have your own laptop/desktop computer?    ",
      "kind": "boolean",
      "options": {},
      "position": 2,
      "required": true,
      "translations": {
        "en": {
          "body": "We require you to have your own device. Do you have your own laptop/desktop computer?    "
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197036,
      "body": "Do you have a wi-fi/fibre internet connection with at least 20mbps download speed?",
      "kind": "boolean",
      "options": {},
      "position": 3,
      "required": true,
      "translations": {
        "en": {
          "body": "Do you have a wi-fi/fibre internet connection with at least 20mbps download speed?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197037,
      "body": "What is the size of the RAM on your device? ",
      "kind": "single_choice",
      "options": {},
      "position": 4,
      "required": true,
      "translations": {
        "en": {
          "body": "What is the size of the RAM on your device? "
        }
      },
      "open_question_options": [
        {
          "id": 6454676,
          "body": "4gig RAM",
          "position": 0,
          "translations": {
            "en": {
              "body": "4gig RAM"
            }
          }
        },
        {
          "id": 6454677,
          "body": "6gig RAM",
          "position": 1,
          "translations": {
            "en": {
              "body": "6gig RAM"
            }
          }
        },
        {
          "id": 6454678,
          "body": "8gig RAM",
          "position": 2,
          "translations": {
            "en": {
              "body": "8gig RAM"
            }
          }
        },
        {
          "id": 6454679,
          "body": "12gig RAM",
          "position": 3,
          "translations": {
            "en": {
              "body": "12gig RAM"
            }
          }
        },
        {
          "id": 6454680,
          "body": "16gig RAM",
          "position": 4,
          "translations": {
            "en": {
              "body": "16gig RAM"
            }
          }
        },
        {
          "id": 6454681,
          "body": "32gig RAM",
          "position": 5,
          "translations": {
            "en": {
              "body": "32gig RAM"
            }
          }
        }
      ]
    },
    {
      "id": 4197038,
      "body": "What processor does your device run on? ",
      "kind": "single_choice",
      "options": {},
      "position": 5,
      "required": true,
      "translations": {
        "en": {
          "body": "What processor does your device run on? "
        }
      },
      "open_question_options": [
        {
          "id": 6454682,
          "body": "Celeron",
          "position": 0,
          "translations": {
            "en": {
              "body": "Celeron"
            }
          }
        },
        {
          "id": 6454683,
          "body": "Pentium",
          "position": 1,
          "translations": {
            "en": {
              "body": "Pentium"
            }
          }
        },
        {
          "id": 6454684,
          "body": "i3 (10th Generation or lower)",
          "position": 2,
          "translations": {
            "en": {
              "body": "i3 (10th Generation or lower)"
            }
          }
        },
        {
          "id": 6454685,
          "body": "i3 (11th Generation +)",
          "position": 3,
          "translations": {
            "en": {
              "body": "i3 (11th Generation +)"
            }
          }
        },
        {
          "id": 6454686,
          "body": "i5",
          "position": 4,
          "translations": {
            "en": {
              "body": "i5"
            }
          }
        },
        {
          "id": 6454687,
          "body": "i7",
          "position": 5,
          "translations": {
            "en": {
              "body": "i7"
            }
          }
        },
        {
          "id": 6454688,
          "body": "i9",
          "position": 6,
          "translations": {
            "en": {
              "body": "i9"
            }
          }
        },
        {
          "id": 6454689,
          "body": "Other",
          "position": 7,
          "translations": {
            "en": {
              "body": "Other"
            }
          }
        }
      ]
    },
    {
      "id": 4197039,
      "body": "What operating system does your laptop/computer run?",
      "kind": "single_choice",
      "options": {},
      "position": 6,
      "required": true,
      "translations": {
        "en": {
          "body": "What operating system does your laptop/computer run?"
        }
      },
      "open_question_options": [
        {
          "id": 6454690,
          "body": "Windows 7",
          "position": 0,
          "translations": {
            "en": {
              "body": "Windows 7"
            }
          }
        },
        {
          "id": 6454691,
          "body": "Windows 8",
          "position": 1,
          "translations": {
            "en": {
              "body": "Windows 8"
            }
          }
        },
        {
          "id": 6454692,
          "body": "Windows 10",
          "position": 2,
          "translations": {
            "en": {
              "body": "Windows 10"
            }
          }
        },
        {
          "id": 6454693,
          "body": "Windows 11",
          "position": 3,
          "translations": {
            "en": {
              "body": "Windows 11"
            }
          }
        },
        {
          "id": 6454694,
          "body": "MacOS",
          "position": 4,
          "translations": {
            "en": {
              "body": "MacOS"
            }
          }
        },
        {
          "id": 6454695,
          "body": "Other",
          "position": 5,
          "translations": {
            "en": {
              "body": "Other"
            }
          }
        }
      ]
    },
    {
      "id": 4197040,
      "body": "Do you have an SSD installed on your device (Solid State Drive)?  ",
      "kind": "boolean",
      "options": {},
      "position": 7,
      "required": true,
      "translations": {
        "en": {
          "body": "Do you have an SSD installed on your device (Solid State Drive)?  "
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197041,
      "body": "Have you previously worked as an IT Operations Administrator or in a similar role?",
      "kind": "boolean",
      "options": {},
      "position": 8,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you previously worked as an IT Operations Administrator or in a similar role?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197042,
      "body": "If yes, briefly describe your experience.",
      "kind": "text",
      "options": {},
      "position": 9,
      "required": true,
      "translations": {
        "en": {
          "body": "If yes, briefly describe your experience."
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197043,
      "body": "How many years working experience do you have for this position?",
      "kind": "text",
      "options": {},
      "position": 10,
      "required": true,
      "translations": {
        "en": {
          "body": "How many years working experience do you have for this position?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197044,
      "body": "Do you have experience working with suppliers, vendors and clients?",
      "kind": "boolean",
      "options": {},
      "position": 11,
      "required": true,
      "translations": {
        "en": {
          "body": "Do you have experience working with suppliers, vendors and clients?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197045,
      "body": "Do you have experience in coordinating technical staff, such as assigning engineers to different sites or projects?",
      "kind": "boolean",
      "options": {},
      "position": 12,
      "required": true,
      "translations": {
        "en": {
          "body": "Do you have experience in coordinating technical staff, such as assigning engineers to different sites or projects?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197046,
      "body": "Which software and tools have you used regularly in your admin work? Include Microsoft Office applications, CRM systems and any others.",
      "kind": "text",
      "options": {},
      "position": 13,
      "required": true,
      "translations": {
        "en": {
          "body": "Which software and tools have you used regularly in your admin work? Include Microsoft Office applications, CRM systems and any others."
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197047,
      "body": "Have you worked in an Infrastructure department and/or Helpdesk support, especially ticketing systems?",
      "kind": "boolean",
      "options": {},
      "position": 14,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you worked in an Infrastructure department and/or Helpdesk support, especially ticketing systems?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197048,
      "body": "The salary on offer for this position is PHP 15,000 - 25,000. Based on this, what is your salary expectations?",
      "kind": "string",
      "options": {},
      "position": 15,
      "required": true,
      "translations": {
        "en": {
          "body": "The salary on offer for this position is PHP 15,000 - 25,000. Based on this, what is your salary expectations?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197049,
      "body": "Have you worked remotely before?",
      "kind": "boolean",
      "options": {},
      "position": 16,
      "required": true,
      "translations": {
        "en": {
          "body": "Have you worked remotely before?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197050,
      "body": "When would you be available to start?",
      "kind": "string",
      "options": {},
      "position": 17,
      "required": true,
      "translations": {
        "en": {
          "body": "When would you be available to start?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4197051,
      "body": "Are you comfortable with working Monday through Friday from 08h30am - 17h00pm (UK Hours) ",
      "kind": "boolean",
      "options": {},
      "position": 18,
      "required": true,
      "translations": {
        "en": {
          "body": "Are you comfortable with working Monday through Friday from 08h30am - 17h00pm (UK Hours) "
        }
      },
      "open_question_options": []
    }
  ],
  "experience_code": "mid_level",
  "careers_apply_url": "https://emplyfy.recruitee.com/o/technical-support-administrator-philippines/c/new",
  "locations_question": "What is your preferred work location?",
  "max_hours_per_week": null,
  "min_hours_per_week": null,
  "options_salutation": "off",
  "sharing_description": "Looking for an opportunity to work remotely for a UK-based company while building your experience across technical support, administration, and operations?We're looking for a highly organised, reliabl",
  "employment_type_code": "fulltime_permanent",
  "options_cover_letter": "off",
  "locations_question_type": "multiple_choice",
  "location_question_visible": false,
  "locations_question_required": true
}
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