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HomeCompanies15e3290c 4c45 4cd9 8c4a E4be75d51504 19000101 000001Front Desk Specialist-WHCH

Front Desk Specialist-WHCH

15e3290c 4c45 4cd9 8c4a E4be75d51504 19000101 000001 · Worcester, MA, US, Worcester, MA · On Site · Active · $20–$24 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company15e3290c 4c45 4cd9 8c4a E4be75d51504 19000101 000001
TitleFront Desk Specialist-WHCH
Normalized title-
Department / team-
LocationWorcester, MA, United States
Work modelOn Site
Employment typeFull Time
Salary$20–$24 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-03 / 2026-05-31
Changed / last seen2026-06-20 / 2026-06-20

Related slices

PageWhat it containsOpen
Company jobsActive postings from 15e3290c 4c45 4cd9 8c4a E4be75d51504 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Worcester.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company15e3290c 4c45 4cd9 8c4a E4be75d51504 19000101 000001
Source764300f6-2a51-4c6a-9c35-bfbe46593928
ATS providerADP Workforce Now Recruiting

Description

This is a fulltime onsite position for the Worcester Health Care for the Homeless located at 199 Chandler Street, Worcester. Position Summary: The Front Desk Specialist (Worcester Health Care for the Homeless) serves as the first point of contact for patients, visitors, and staff. This role is responsible for providing exceptional customer service, managing patient check-in and check-out processes, scheduling appointments, handling phone inquiries, and supporting administrative workflows to ensure smooth clinic operations. The Front Desk Specialist (WHCH) also assists with administrative and logistical support during outreach clinics held in community settings. A key aspect of this role is fostering a welcoming, respectful, and trauma-informed environment for all individuals entering the clinic or outreach site. Program Specific Essential Duties and Responsibilities: • Greet patients and visitors warmly and professionally to create a welcoming and inclusive environment. • Manage patient check-in/check-out, verify insurance and collect demographic information. • Schedule, reschedule, and confirm appointments using the electronic health record (EHR) system. • Answer and direct phone calls, respond to inquiries, and relay messages accurately through the call center platform. • Monitor and manage Epic work queues. • Maintain confidentiality and comply with HIPAA regulations. • Assist with scanning, faxing, and filing documents. • Collaborate with clinical and social service teams to ensure continuity of care. • Assist patients to utilize shower, food, and donations programs. • Participate in team meetings and contribute to a positive work environment. • Provide administrative support at outreach clinics, including patient registration, appointment scheduling, and documentation. • Any and all other duties as assigned. Qualifications and Education Requirements: One of the following combinations of education and employment experience must be met in order to be considered for the position: Education And Experience High School / GED required. Associate degree preferred 1 year of experience in a healthcare or customer service setting preferred. • Experience in a community health or behavioral health setting. • Familiarity with trauma-informed care and working with individuals experiencing homelessness, substance use disorder, and/or mental health issues. • Excellent computer skills (including but not limited to Microsoft Word, Excel and Outlook) • Proficiency in EHR systems (e.g., Epic) • Bilingual (Spanish) preferred, not required • Strong communication and interpersonal skills. • Commitment to serving vulnerable populations with compassion and respect. • Comfortable working in non-traditional clinic environments such as shelters and food programs Reporting to: Worcester Health Care for the Homeless Site Coordinator EOE Monday-Friday; 8:30am -5:00pm.

Full job record

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Org ID7f7d5f39-d1ef-45fd-b3a3-c807cab9207c
Source ID764300f6-2a51-4c6a-9c35-bfbe46593928
Board ID764300f6-2a51-4c6a-9c35-bfbe46593928
Provideradp_workforcenow
Provider Job Key609792
TitleFront Desk Specialist-WHCH
Normalized Title
Statusactive
Activeyes
Location TextWorcester, MA, US, Worcester, MA
Department
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionMA
CityWorcester
Salary Raw20.19 To 23.55 (USD) Hourly
Salary Min20.19
Salary Max23.55
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15e3290c-4c45-4cd9-8c4a-e4be75d51504&ccId=19000101_000001&lang=en_US&type=JS&jobId=609792&jwId=9201152595896_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=15e3290c-4c45-4cd9-8c4a-e4be75d51504&ccId=19000101_000001&lang=en_US&type=JS&jobId=609792&jwId=9201152595896_1
First Seen At2026-05-31 18:37:37Z
Last Seen At2026-06-20 13:00:39Z
Last Checked At2026-06-20 13:00:39Z
Last Changed At2026-06-20 13:00:39Z
Inactive At
Source Posted At2026-02-03 20:25:00Z
Source Updated At
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Event Fields
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    "requisitionDescription": "<div><div><div><div><p><strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">This is a fulltime onsite position for the Worcester Health Care for the Homeless located at 199 Chandler Street, Worcester.</span></strong></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p data-pasted=\"true\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Position Summary:</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">The Front Desk Specialist (Worcester Health Care for the Homeless) serves as the first point of contact for patients, visitors, and staff. This role is responsible for providing exceptional customer service, managing patient check-in and check-out processes, scheduling appointments, handling phone inquiries, and supporting administrative workflows to ensure smooth clinic operations. 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A key aspect of this role is fostering a welcoming, respectful, and trauma-informed environment for all individuals entering the clinic or outreach site.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Program Specific Essential Duties and Responsibilities:&nbsp;</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Greet patients and visitors warmly and professionally to create a welcoming and inclusive environment.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Manage patient check-in/check-out, verify insurance and collect demographic information.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Schedule, reschedule, and confirm appointments using the electronic health record (EHR) system.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Answer and direct phone calls, respond to inquiries, and relay messages accurately through the call center platform.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Monitor and manage Epic work queues.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Maintain confidentiality and comply with HIPAA regulations.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Assist with scanning, faxing, and filing documents.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Collaborate with clinical and social service teams to ensure continuity of care.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Assist patients to utilize shower, food, and donations programs.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Participate in team meetings and contribute to a positive work environment.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Provide administrative support at outreach clinics, including patient registration, appointment scheduling, and documentation.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Any and all other duties as assigned.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Qualifications and Education Requirements:</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">One of the following combinations of education and employment experience must be met in order to be considered for the position:</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Education</strong></span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\"><strong>&nbsp; &nbsp;&nbsp;</strong></span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>And</strong></span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\"><strong>&nbsp; &nbsp;&nbsp;</strong></span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Experience</strong></span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; High School / GED required.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; Associate degree preferred<span style=\"white-space: pre;\">&nbsp; &nbsp; &nbsp;&nbsp;</span></li><li style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><span style=\"white-space: pre;\">&nbsp;</span>1 year of experience in a healthcare or customer service setting preferred.</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp; &nbsp; &bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Experience in a community health or behavioral health setting.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp; &nbsp; &bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Familiarity with trauma-informed care and working with individuals experiencing homelessness, substance use disorder, and/or mental health issues.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp; &nbsp; &bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Excellent computer skills (including but not limited to Microsoft Word, Excel and Outlook)</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp; &nbsp; &bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Proficiency in EHR systems (e.g., Epic)</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp; &nbsp; &bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Bilingual (Spanish) preferred, not required</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp; &nbsp; &bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Strong communication and interpersonal skills.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp; &nbsp; &bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Commitment to serving vulnerable populations with compassion and respect.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp; &nbsp; &bull;</span><span style=\"white-space: pre; font-family: tahoma, sans-serif; font-size: 14px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Comfortable working in non-traditional clinic environments such as shelters and food programs</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><strong>Reporting to:</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">Worcester Health Care for the Homeless Site Coordinator</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\"><br></span></p><p><strong><span style=\"font-family: tahoma, sans-serif; font-size: 14px;\">EOE</span></strong></p><p><br></p><p><br></p></div></div></div></div>\n<br/>Monday-Friday; 8:30am -5:00pm.",
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    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/609792?cid=15e3290c-4c45-4cd9-8c4a-e4be75d51504&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 16329
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/0e8b8fd969deebc2e10859fd9f79e6d0ba88cb46?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/7f7d5f39-d1ef-45fd-b3a3-c807cab9207cJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/764300f6-2a51-4c6a-9c35-bfbe46593928JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/0e8b8fd969deebc2e10859fd9f79e6d0ba88cb46/eventsJSON