Sr. IT Support Specialist

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          "text": "<p><br>&nbsp;</p><p>&nbsp;</p><p>Senior IT Support Specialist</p><p>Contract</p><p>Washington, D.C.</p><p></p><p>　</p><p>　</p><p>The <b>Senior IT Support Specialist </b>provides administration, supports, and troubleshoots personal computers, software, printers and associated peripherals in a managed network environment to ensure a reliable computing system for&nbsp; staff.&nbsp; Provides direct support to a wide variety of end users to resolve specific problems.</p><p>　</p><p>Senior IT Support Specialist Principal Duties and Responsibilities:&nbsp; % of Time&nbsp;</p><p>40%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Configures, installs, upgrades, moves, troubleshoots, and repairs PCs, laptops, printers, phones, and associated peripherals.&nbsp; Performs moves, adds, and changes of IT equipment as needed.&nbsp; Accepts delivery of equipment and supplies and performs necessary inventory and storage tasks.&nbsp; Maintains pool of loaner laptops and other equipment.&nbsp;&nbsp;&nbsp; Escalates and notifies other ITS staff as needed to resolve issues.</p><p>40%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Diagnoses and resolves hardware and software problems for end-users in-person and on the phone.&nbsp; Documents solutions and procedures on the Intranet as needed.&nbsp; Monitors IT infrastructure and applications for service interruptions and security incidents.&nbsp; Assists ITS colleagues to resolve problems and implement solutions.&nbsp; Record all activities in ITS standard documentation and support systems.</p><p>10%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides on-call emergency end-user support after-hours as scheduled.</p><p>10%&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works to upgrade personal skills and knowledge, by attending courses and seminars and utilizing other approved learning tools.</p><p>Senior IT Support Specialist Education/Experience Requirements:</p><p>• Minimum four years experience providing desktop support on Windows operating systems in a managed desktop environment.</p><p>• Minimum two years experience working with Active Directory.</p><p>• At least one IT certification, MCDST, MCTS, MCP, MCSE or other certifications (such as A+, CCNA, HP) highly preferred.</p><p>• Familiarity with enterprise imaging and updating tools.</p><p>• The ability to work rotating shifts, providing on-call emergency end-user support after hours as scheduled.</p><p>Knowledge/Skills Requirements:</p><p>• Strong working knowledge of installing, configuring, and troubleshooting personal computers in a managed desktop environment.</p><p>• In depth technical knowledge of enterprise applications.</p><p>• Excellent problem solving skills</p><p>• Ability to work well under pressure, facilitate solutions and meet deadlines and milestones for projects assigned.</p><p>• Excellent oral and written communication skills, including an ability to deal with people at various levels. Ability to work rotating shifts and work with little or no direct supervision.</p>",
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          "text": "<p>Trainer / Technical Writer Qualifications and skills:</p>\n<ul></ul>\n<ul></ul>\n<ul>\n<li>Bachelor's Degree or equivalent work experience;</li>\n<li>Sound understanding of the principles of training and business development;</li>\n<li>2+ years of experience in training and/or technical writing;</li>\n<li>Demonstrated experience to work on multiple assignments at a time;</li>\n<li>Flexibility to work as needed to meet deadlines ;</li>\n<li>Demonstrated experience with Microsoft Office and Adobe products;</li>\n<li>Requires excellent oral and written communication skills;</li>\n<li>Strong command of the English language and grammar/publication styles;</li>\n<li>Ability to rework technical test for a broader audience;</li>\n<li>Experience in working with technical teams to create user manuals/guides/documentation is a MUST;</li>\n<li>Understanding of programming concepts, operating systems and/or networking;</li>\n<li>Knowledge of the Software Development Life Cycle Process;</li>\n<li>Creative and innovative;</li>\n<li>Good attention to detail;</li>\n<li>Team player.</li>\n</ul>",
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          "text": "<p>Why Veredus?</p><p></p><p>Candidates work with a professional recruiter whose average experience is eight years in the industry. That means they have intimate knowledge of the Information Technology industry and market trends-who is in demand now and who will be next. Your Veredus Recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and desires. They also counsel their candidates in resume writing, interviewing, and career planning so when there’s a position you really want, you’re fully prepared to get it. Additionally, Veredus provides the following benefits:</p><p></p><p>o Medical Benefits<br />o Consultant Lunches and Outings<br />o Dental Benefits<br />o Life Insurance ($20,000 benefit)<br />o Vision<br />o ATOP-Accrued Time Off Program<br />o 401K<br />o Consultant Web-Site<br />o Name Plates<br />o Care packages/Survival packs<br />o Dedicated Consulting Services Representative</p><p></p>",
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