Senior Technical Program Manager, Service Engineering

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  "language": "en",
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    "city": "Hayward",
    "region": "CA",
    "country": "United States",
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{
  "lists": [
    {
      "text": "In this role, you will",
      "content": "<div>\n\n<li>Establish and maintain clear program reporting and KPIs to communicate status, risks, and accomplishments to stakeholder</li>\n<li>Lead cross-functional planning and execution to scale vehicle testing operations and align day-to-day activities with corporate goals and program milestones.</li>\n<li>Proactively identify, escalate, and drive resolution of issues impacting testing efficiency and manufacturing readiness.</li>\n<li>Track and drive key service performance metrics, including Mean Time Between Failures (MTBF), Mean Time to Diagnose (MTTD), Mean Time to Repair (MTTR), fleet-level availability, and Bot-to-Technician ratio</li>\n<li>Lead effective communication and coordination across teams by establishing processes, leading meetings, and ensuring alignment on deliverables, timelines, and risks</li>\n\n</div>"
    },
    {
      "text": "Qualifications",
      "content": "<div>\n\n<li>BS or MS degree in an engineering or management discipline</li>\n<li>10+ years of experience in manufacturing operations, engineering, program management, or fleet operations</li>\n<li>Strong track record in managing complex cross-functional projects or programs</li>\n<li>Experience with documentation tools such as Jira, Smartsheet, or Confluence</li>\n\n</div>"
    },
    {
      "text": "Bonus Qualifications",
      "content": "<div>\n\n<li>PMP Certificate</li>\n<li>Prior experience working in a startup or automotive environment</li>\n<li>Experience in launch and scaling of volume production.</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1781208969055,
  "updatedAt": null,
  "categories": {
    "team": "Manufacturing Engineering",
    "location": "Hayward, CA",
    "commitment": "Full-time",
    "department": "Manufacturing Operations",
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      "Hayward, CA"
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