Workforce Operations Manager

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  "workplace_type": "on_site",
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    "location": {
      "city": "Tijuana",
      "state": "Baja California",
      "postalCode": "11111111",
      "addressCountry": "Mexico"
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    "datePosted": "2026-04-27",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Wokrforce Operations Manager</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Location: Tijuana or Guadalajara (In-Office)</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employment Type: Full-Time | Leadership Role</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Role Summary </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We are seeking a </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">highly analytical and execution-focused Data Operations Coordinator</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> to own the company’s operational performance through data, KPIs, and cross-functional visibility.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This role sits at the center of the business—connecting intake, case management, compliance, and leadership—ensuring that decisions are driven by accurate reporting, clear metrics, and continuous operational improvement.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You will not just report data—</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">you will own it, challenge it, and use it to drive performance across teams.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Core Responsibilities </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">KPI Ownership &amp; Business Visibility </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Define, track, and standardize KPIs across Intake, Case Management, and Compliance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Build a </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">single source of truth</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> for performance metrics</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify gaps, inconsistencies, and data integrity issues</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Translate data into clear business insights and actions</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Reporting &amp; Dashboards</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Build and maintain dashboards (daily, weekly, monthly)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Automate reporting wherever possible (SQL, Zapier, etc.)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Present insights to leadership with clear recommendations (not just numbers)</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Cross-Team Operational Alignment</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work directly with team leads to ensure KPIs are understood and actionable</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Run performance review cadences (weekly KPI reviews, monthly deep dives)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Push accountability across teams using data</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Data-Driven Process Improvement</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify bottlenecks using data</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Recommend and implement improvements</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Track impact post-implementation</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Data Integrity &amp; System Optimization</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure clean, reliable data across platforms like Filevine and LeadDocket</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Audit workflows and system usage</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Improve tracking structures (fields, tags, stages, etc.)</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Bonus &amp; Performance Audits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Validate bonus calculations against KPI outputs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Identify discrepancies and risks</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure fairness and accuracy in performance tracking</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Hiring Requirements </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Must-Have</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">6-8 years in </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">operations, data analytics, or business ops</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong experience building dashboards &amp; tracking KPIs</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Advanced Excel/Sheets + working knowledge of SQL</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience working cross-functionally with multiple teams</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proven ability to turn data into </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">decisions and actions</span></li>\n</ul>\n<p><br></p>",
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