Customer Experience Associate - Bangladesh/Pakistan

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{
  "language": "en",
  "location": {
    "raw": "Islamabad and Bangladesh, Islamabad and Bangladesh, Pakistan",
    "city": "Islamabad and Bangladesh",
    "region": "Islamabad and Bangladesh",
    "country": "Pakistan",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-11T10:28:30.827Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Islamabad and Bangladesh, Islamabad and Bangladesh, Pakistan",
      "city": "Islamabad and Bangladesh",
      "region": "Islamabad and Bangladesh",
      "country": "Pakistan",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "Pakistan"
    ]
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  "remote_policy": null,
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    "id": "301",
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    },
    "atsLocation": {
      "city": "Islamabad and Bangladesh",
      "state": null,
      "country": "Pakistan",
      "province": "Islamabad and Bangladesh"
    },
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    "locationType": "1",
    "jobOpeningName": "Customer Experience Associate - Bangladesh/Pakistan",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
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    },
    "datePosted": "2026-05-26",
    "atsLocation": {
      "city": "Islamabad and Bangladesh",
      "state": "Islamabad and Bangladesh",
      "country": "Pakistan",
      "countryId": "163"
    },
    "description": "<p><span style=\"font-size: 12pt; font-weight: bold\">About Fasset</span><br><span style=\"font-size: 12pt\">Fasset is building the infrastructure layer for the future of finance across the Morocco-to-Malaysia corridor operating at the intersection of stablecoins, cross-border payments, real-world assets, banking infrastructure, embedded finance, and operational intelligence systems. Our mission is simple: to expand economic dignity through accessible, interoperable, and intelligent financial systems.</span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Fasset's Own Network is a unified interoperable infrastructure layer connecting banks, telcos, payment service providers, remittance companies, liquidity venues, wallets, on/off ramps, compliance infrastructure, and tokenized asset endpoints into a programmable financial network. </span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Today, it supports stablecoin-powered settlement, multi-currency banking rails, tokenized asset distribution, programmable treasury movement, stablecoin–fiat infrastructure, cross-border remittance, and card/wallet infrastructure across 125+ countries.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">Role Overview</span><br><span style=\"font-family: helvetica; font-size: 12pt\">We are hiring a Customer Support Agent to be the frontline of Fasset's customer experience in Bangladesh or Pakistan. </span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">Responsibilities</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Handle inbound queries via live chat, email, and social media professionally.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Resolve issues related to onboarding, KYC, transactions, cards, and wallets.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Escalate complex issues to the relevant internal teams.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Document interactions and contribute to the knowledge base.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Identify recurring issues and provide feedback to Product and Operations.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Meet SLA, CSAT, and resolution-time targets.</span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">Requirements</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- 1-2 years of customer support experience in fintech, banking, or consumer tech.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Excellent communication in English and local language(s) of Bangladesh.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Patient, empathetic, and solutions-focused.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Experience with Zendesk, Freshdesk, or Intercom.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Able to work flexible hours on a rota basis.</span></p>\n<p><br></p>\n<p><span style=\"font-family: helvetica; font-size: 12pt; font-weight: bold\">Nice to Have</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Experience supporting crypto or payments products.</span><br><span style=\"font-family: helvetica; font-size: 12pt\">- Familiarity with KYC/AML processes.</span></p>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://fasset.bamboohr.com/careers/301",
    "employmentStatusLabel": "Full-Time"
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