Head of Product

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    "description": "<p><span style=\"color: rgb(0, 0, 0)\"><strong>HEAD OF PRODUCT</strong></span><br><span style=\"color: rgb(0, 0, 0)\"><strong><em>Strategic + hands-on leadership of our full AI &amp; BI product portfolio</em></strong></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0)\"><strong>🌐 Work Setup:</strong> Remote (US-based only)</span><br><span style=\"color: rgb(0, 0, 0)\"><strong>🌙 Work Schedule:</strong> Flexible—with regular meetings across PH, US, and China teams</span></p>\n<p><br></p>\n<p><strong>ROLE OVERVIEW</strong><br>We are seeking a strong, hands-on Head of Product to lead the product function at MSPBots. You will own the end-to-end lifecycle of our AI-powered and BI products—from ideation through launch, iteration, and commercial scale. This is both a strategic and execution-heavy role: you will build and refine our product development and implementation process while driving measurable revenue growth across new and existing MSP clients.</p>\n<p><br></p>\n<p>Your portfolio spans our Business Intelligence Dashboards, Micro Training Bots, Next Ticket, Integrations, Featured Apps, and a growing pipeline of AI-powered products—including ticket triage, ticket QA, and sentiment analysis—at various stages from production to alpha launch to future roadmap.</p>\n<p><br></p>\n<p><strong>KEY RESPONSIBILITIES</strong><br>💰<strong> Revenue-Driven Product Leadership</strong></p>\n<ul>\n<li>Own product revenue outcomes—driving both new revenue acquisition and client retention through product value delivery.</li>\n<li>Define and pursue ARR targets tied to product launches, feature adoption, and upsell opportunities across the MSP client base.</li>\n<li>Partner with Sales and Marketing to align product positioning, packaging, and pricing with revenue goals.</li>\n<li>Identify expansion opportunities within the existing client base by deepening product adoption and launching complementary features.</li>\n</ul>\n<p>🗺️ <strong>Product Strategy &amp; Roadmap</strong></p>\n<ul>\n<li>Define and own the product roadmap across all product lines: BI Dashboards, Micro Training Bots, Next Ticket, Integrations, Featured Apps, and AI-powered apps.</li>\n<li>Balance short-term commercial priorities (live products, alpha launches) with long-term strategic bets (future AI initiatives).</li>\n<li>Make clear prioritization calls across a mixed portfolio—production support, active launches, and future development—ensuring the team is focused on the highest-impact work.</li>\n</ul>\n<p>⚙️ <strong>Product Process — Build &amp; Refine</strong></p>\n<ul>\n<li>Architect and implement a scalable product development and implementation process, from discovery and scoping through QA, release, and post-launch review.</li>\n<li>Establish frameworks for MVP definition, alpha/beta launch management, client feedback loops, and iteration cycles.</li>\n<li>Ensure the product team operates with clarity, velocity, and consistency across all stages of the product lifecycle.</li>\n</ul>\n<p>👥<strong> Team Leadership</strong></p>\n<ul>\n<li>Lead, coach, and grow a product team of PMs and BAs, setting clear expectations, priorities, and performance standards.</li>\n<li>Foster a culture of ownership, client-centricity, and data-driven decision-making within the product org.</li>\n<li>Serve as the connective tissue between Engineering, Data Science, Design, Sales, and Marketing.</li>\n</ul>\n<p><strong>🤖 AI Product Development &amp; Support</strong></p>\n<ul>\n<li>Drive the development, alpha launch, and scaling of AI-powered products, including ticket triage, ticket QA, and sentiment analysis.</li>\n<li>Support ongoing AI projects and future AI initiatives, ensuring they are built with clear use cases, success metrics, and a path to revenue.</li>\n<li>Stay current on AI/ML trends, GenAI capabilities, and the competitive landscape to inform product direction.</li>\n</ul>\n<p>🤝<strong> Client-Centric Execution</strong></p>\n<ul>\n<li>Engage directly with MSP clients to validate product value, gather requirements, and close feedback loops.</li>\n<li>Ensure all products—especially new AI launches—deliver measurable, demonstrable value that justifies adoption and renewal.</li>\n<li>Oversee documentation, onboarding materials, and training support to enable client success at scale.</li>\n</ul>\n<p>📊 <strong>Performance &amp; Reporting</strong></p>\n<ul>\n<li>Define KPIs for each product line tied to revenue, adoption, retention, and client satisfaction.</li>\n<li>Report product performance regularly to the CEO with clear insights, risks, and recommendations.</li>\n<li>Use data to drive prioritization decisions and communicate tradeoffs with confidence.</li>\n</ul>\n<p><strong></strong><br></p>\n<p><strong>⭐QUALIFICATIONS<br>✅ Required</strong></p>\n<ul>\n<li>5+ years of product management experience, with at least 1–2 years in a product leadership or senior PM role.</li>\n<li>Demonstrated success taking AI/ML or GenAI-powered products from concept through launch and commercial scale.</li>\n<li>Strong track record of contributing to revenue growth through products—whether through new launches, upselling, or retention.</li>\n<li>Must have successfully released at least one AI product to production or commercial use</li>\n<li>Experience building or significantly improving product development processes in a scaling environment.</li>\n<li>Strong technical acumen—comfortable working closely with engineering and data science teams.</li>\n<li>Excellent communication and stakeholder management skills, with the ability to align cross-functional teams across the US, China, and the Philippines.</li>\n<li>Analytical mindset with a data-driven approach to decision-making and prioritization.</li>\n<li>Proven ability to manage a mixed portfolio—balancing live products, active launches, and future-state planning simultaneously.</li>\n<li>Experience working in agile environments with multiple competing priorities.</li>\n</ul>\n<p><br></p>\n<p>⭐ <strong>NICE TO HAVE</strong><br><span style=\"color: rgb(20, 20, 19); font-size: 12pt\">🔹</span>MSP/IT services industry <span style=\"color: rgb(20, 20, 19); font-size: 12pt\">🔹</span>Azure OpenAI or AWS AI <span style=\"color: rgb(20, 20, 19); font-size: 12pt\">🔹</span>Usage-based billing models</p>\n<p><span style=\"color: rgb(20, 20, 19); font-size: 12pt\">🔹 </span>BI/Analytics products <span style=\"color: rgb(20, 20, 19); font-size: 12pt\">🔹</span>B2B SaaS</p>\n<p><br></p>\n<p><br></p>\n<p><strong><em>Ready to build something that changes how MSPs operate? We'd love to hear from you.</em></strong></p>",
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