Senior IT Support Engineer (Remote - India)

{
  "content_hash": "895c842f76b6b5c964f70bfff625b76401741f7a527f6d7868a8f4e58f47e12b",
  "source_hash": "1bcd222cbf176cad8462c49e063ec5509667ffc223010e59572de8cc22097401",
  "last_changed_at": "2026-06-01T12:16:06.888Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Bangalore, India",
    "city": "Bangalore",
    "region": null,
    "country": "India",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:28.186Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Bangalore, India",
      "city": "Bangalore",
      "region": null,
      "country": "India",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "India"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "117",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Bangalore",
      "state": null,
      "country": "India",
      "province": null
    },
    "departmentId": "18592",
    "locationType": "1",
    "jobOpeningName": "Senior IT Support Engineer (Remote - India)",
    "departmentLabel": "Technology",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2026-05-28",
    "atsLocation": {
      "city": "Bangalore",
      "state": null,
      "country": "India",
      "countryId": "100"
    },
    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Us:</span></span></p>\n<p>Ovation Law Firm is a fast-growing, consumer-focused law firm based in the United States, committed to delivering exceptional legal services while fostering a high-performance, accountable, and supportive workplace. As we continue to scale nationally with a remote-first workforce, our internal technology and systems play a critical role in keeping our teams productive, secure, and connected.</p>\n<p><br></p>\n<p>We operate in a fast-paced environment where reliability, responsiveness, and operational discipline matter.</p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About the Role:</span></span></p>\n<p>We are seeking a highly skilled Senior IT Support Engineer to support and improve the technology infrastructure that powers our nationwide operations. This is a hands-on technical role focused on advanced troubleshooting, identity and access management (IAM), endpoint administration, cloud systems, and operational security.</p>\n<p><br></p>\n<p>You will serve as a senior escalation point for complex technical issues while helping drive improvements across our IT environment, user access controls, onboarding workflows, system integrations, and security posture.</p>\n<p><br></p>\n<p>This role works closely with Operations, Leadership, HR, and department managers to ensure employees remain secure, productive, and connected in a fast-paced remote-first environment.</p>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Key Responsibilities:</span></span><br></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\">IT Support &amp; Helpdesk</span></p>\n<ul>\n<li>Provide Tier 2 and Tier 3 technical support across a remote workforce environment.</li>\n<li>Troubleshoot complex hardware, software, networking, VPN, printing, audio/video, and cloud application issues.</li>\n<li>Serve as an escalation point for advanced support requests and infrastructure-related problems.</li>\n<li>Support and improve onboarding and offboarding processes, including device provisioning, account setup, and secure access removal.</li>\n<li>Maintain and support both Windows and macOS environments.</li>\n<li>Assist in standardizing IT processes, documentation, and operational workflows.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Identity &amp; Access Management (IAM)</span></p>\n<ul>\n<li>Administer and maintain identity platforms such as Okta and Microsoft Entra ID (Azure AD).</li>\n<li>Design and manage Single Sign-On (SSO) integrations using SAML 2.0, OAuth 2.0, OIDC, SCIM, and LDAP.</li>\n<li>Configure and maintain Multi-Factor Authentication (MFA), Conditional Access Policies, passwordless authentication, and Zero Trust access controls.</li>\n<li>Manage identity governance processes including user provisioning, role-based access controls, group policies, and access reviews.</li>\n<li>Troubleshoot authentication, federation, and user-access issues across enterprise applications.<br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Security &amp; Compliance</span></p>\n<ul>\n<li>Support IT and security initiatives aligned with SOC 2, ISO 27001, and general cybersecurity best practices.</li>\n<li>Monitor and respond to suspicious login activity, endpoint security alerts, and account-related incidents.</li>\n<li>Assist with endpoint protection, device compliance, patch management, and access-control enforcement.</li>\n<li>Help improve overall operational security, audit readiness, and internal compliance standards.<br></li>\n</ul>\n<p><br></p>\n<p>Cloud Application and Business Systems</p>\n<ul>\n<li>Administer and support cloud-based business platforms including Google Workspace, Slack, Salesforce, HubSpot, RingCentral, Filevine, BambooHR, and related systems.</li>\n<li>Configure user permissions, workflows, integrations, and SaaS application settings.</li>\n<li>Coordinate with vendors and third-party support providers when necessary.</li>\n<li>Maintain clear and organized documentation for systems, troubleshooting procedures, and internal IT policies.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Automation &amp; Process Improvement</span></p>\n<ul>\n<li>Identify opportunities to automate repetitive IT and account-management tasks.</li>\n<li>Utilize scripting and workflow automation tools to improve scalability and operational efficiency.</li>\n<li>Recommend and implement technology improvements that enhance security, reliability, and user experience.<br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Required Qualifications:</span></span></p>\n<ul>\n<li>5–7+ years of hands-on IT support, systems administration, or identity and access management experience.</li>\n<li>Strong experience supporting remote and cloud-based business environments.</li>\n<li>Hands-on experience with Okta, Microsoft Entra ID (Azure AD), or similar identity providers.</li>\n<li>Strong understanding of SSO protocols including SAML 2.0, OAuth 2.0, OIDC, SCIM, and LDAP.</li>\n<li>Experience implementing MFA, Conditional Access Policies, and Zero Trust access controls.</li>\n<li>Advanced troubleshooting experience across Windows, macOS, networking, VPN, and SaaS environments.</li>\n<li>Experience administering cloud business platforms such as Google Workspace, Slack, Salesforce, HubSpot, or similar systems.</li>\n<li>Familiarity with endpoint management, device compliance, and remote workforce support.</li>\n<li>Strong documentation, organizational, and communication skills.</li>\n<li>Ability to independently manage and resolve complex technical issues in a fast-paced environment.<br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Preferred Qualifications:</span></span></p>\n<ul>\n<li>Experience with PowerShell, Python, Bash, or workflow automation tools.</li>\n<li>Familiarity with REST APIs and SaaS integrations.</li>\n<li>Experience with MDM and endpoint-management platforms.</li>\n<li>Familiarity with SOC 2, ISO 27001, or compliance-driven environments.</li>\n<li>Experience working in legal, financial, healthcare, or other highly regulated industries.</li>\n<li>Exposure to Google Cloud Platform (GCP), Microsoft Azure, or related cloud infrastructure platforms.<br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Tools &amp; Technology Stack:</span></span></p>\n<ul>\n<li>Okta</li>\n<li>Microsoft Entra ID (Azure AD)</li>\n<li>Google Workspace</li>\n<li>Slack</li>\n<li>Salesforce</li>\n<li>HubSpot</li>\n<li>Filevine</li>\n<li>RingCentral</li>\n<li>Windows &amp; macOS</li>\n<li>VPNs, MFA, Conditional Access</li>\n<li>REST APIs, PowerShell, Python</li>\n<li>Internal documentation systems</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We Look For:</span></span></p>\n<ul>\n<li>Ownership-oriented mindset with strong follow-through.</li>\n<li>Strong troubleshooting and critical-thinking abilities.</li>\n<li>Security-conscious and detail-oriented approach.</li>\n<li>Clear communicator who can explain technical issues to non-technical users.</li>\n<li>Process-driven and highly organized under pressure.</li>\n<li>Proactive attitude toward improving systems, workflows, and operational efficiency.<br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We Offer:</span></span></p>\n<ul>\n<li>Full-time role.</li>\n<li>100% remote work environment.</li>\n<li>Paid Time Off (PTO).<br></li>\n<li>Opportunity to work closely with Operations and Leadership in a growing, technology-driven law firm.</li>\n<li>Long-term growth and stability in a high-impact IT role.</li>\n</ul>",
    "compensation": null,
    "departmentId": "18592",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Senior IT Support Engineer (Remote - India)",
    "departmentLabel": "Technology",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://ovationlawfirm.bamboohr.com/careers/117",
    "employmentStatusLabel": "Full-Time"
  }
}