Home › Companies › 368B40669BD5951FB6E5CA6919B74AA9 › Client Service Specialist AZ
Client Service Specialist AZ
368B40669BD5951FB6E5CA6919B74AA9 · Advanced Financial Company AZ - Tucson, AZ 85711; 5151 E Broadway Blvd Suite 600, Tucson, AZ, 85711, USA · Active · $18–$20 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | 368B40669BD5951FB6E5CA6919B74AA9 |
| Title | Client Service Specialist AZ |
| Normalized title | - |
| Department / team | - |
| Location | Tucson, AZ, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $18–$20 / hour |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-29 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 368B40669BD5951FB6E5CA6919B74AA9. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Tucson. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 368B40669BD5951FB6E5CA6919B74AA9 |
| Source | d61c4420-1694-4881-b36c-4cc5c9c957cb |
| ATS provider | Paycom ATS |
Description
Description
Position is primarily responsible for receiving and responding to customer inquiries by phone and email. Processing ACH payments setups and cancellations for customer accounts. Assisting customers with logging onto the payment portal, calculating loan payments, sending mail correspondence. The Client Services Specialist will be competent in prioritizing, multi-tasking, self-motivated and trustworthy.
ESSENTIAL FUNCTIONS
Average Percent of Time (Must add up to 100%)
75% Answering and responding to customers by phone and email
15% Processing customer requests by email or mail
5% Special projects during slower call volume times
5% Working directly with Client Services Manager
SPECIFIC DUTIES AND RESPONSIBILITIES
Answering Phones and Emails:
Reply to questions/concerns
L ook up account information
Set up and expire ACH payments
Calculate payment amounts
Request payment and fee adjustments
Upload correspondence and documents in NLS
Send correspondence and documents by email and mail
Document in detail and accuracy all customer interactions in NLS
Client interactions by phone and email
Submit tickets to other departments for account corrections and/or adjustments or doc request
Meet and/or exceed phone performance standards and requirements
Account follow up as needed
Minimum average of 50 customer interactions per day
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.
Special projects
Assimilate into the Advanced Financial Company Commitment to Excellence culture through understanding, supporting and participating in all elements of Commitment to Excellence. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Advanced Financial Company from time to time, is essential to the successful performance of this position.
Qualifications
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Must have great communication skills and enjoy helping people
Prior customer service and/or call center experience taking inbound calls from customers a plus
Experience in banking, loans or mortgage a plus
Enjoys answering customer questions and finding them solutions
Good computer skills
Ability to learn quickly and multitask
Punctuality and good attendance are a must
Flexibility on schedule
Bilingual in Spanish a plus
QUALIFICATION STANDARDS
Bilingual in Spanish a plus
EDUCATION
High School graduate or equivalent required
EXPERIENCE
Minimum one year of customer service and/or call center environment
Experience in banking, loans or mortgage a plus
Bilingual in Spanish a plus
Full job record
| Job ID | 0e0cd26f8f88673b89236f3ff746819810b5bdd1 |
| Org ID | d3c6f8ce-afb0-4902-9b9a-003a47729fb5 |
| Source ID | d61c4420-1694-4881-b36c-4cc5c9c957cb |
| Board ID | d61c4420-1694-4881-b36c-4cc5c9c957cb |
| Provider | paycom |
| Provider Job Key | 525842 |
| Title | Client Service Specialist AZ |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Advanced Financial Company AZ - Tucson, AZ 85711; 5151 E Broadway Blvd Suite 600, Tucson, AZ, 85711, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | AZ |
| City | Tucson |
| Salary Raw | $18.00 - $20.00 Hourly |
| Salary Min | 18 |
| Salary Max | 20 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=525842&clientkey=368B40669BD5951FB6E5CA6919B74AA9 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=525842&clientkey=368B40669BD5951FB6E5CA6919B74AA9 |
| First Seen At | 2026-05-31 19:08:04Z |
| Last Seen At | 2026-06-06 09:58:04Z |
| Last Checked At | 2026-06-06 09:58:04Z |
| Last Changed At | 2026-05-31 19:08:04Z |
| Inactive At | — |
| Source Posted At | 2026-05-29 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=368B40669BD5951FB6E5CA6919B74AA9/date=2026-06-06/2026-06-06T09-58-00-750Z-bc268f60c397e55b833785bad91f1148d46c274a3fa71355b8680a56824343ef.json |
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Processing ACH payments setups and cancellations for customer accounts. Assisting customers with logging onto the payment portal, calculating loan payments, sending mail correspondence. The Client Services Specialist will be competent in prioritizing, multi-tasking, self-motivated and trustworthy. \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nESSENTIAL FUNCTIONS\\r\\n\\r\\n \\r\\n\\r\\nAverage Percent of Time (Must add up to 100%)\\r\\n\\r\\n75% Answering and responding to customers by phone and email\\r\\n\\r\\n15% Processing customer requests by email or mail\\r\\n\\r\\n5% Special projects during slower call volume times\\r\\n\\r\\n5% Working directly with Client Services Manager\\r\\n\\r\\n \\r\\n\\r\\nSPECIFIC DUTIES AND RESPONSIBILITIES\\r\\n\\r\\n \\r\\n\\r\\nAnswering Phones and Emails:\\r\\n\\r\\n\\r\\n\\tReply to questions/concerns\\r\\n\\tLook up account information\\r\\n\\tSet up and expire ACH payments\\r\\n\\tCalculate payment amounts\\r\\n\\tRequest payment and fee adjustments\\r\\n\\tUpload correspondence and documents in NLS\\r\\n\\tSend correspondence and documents by email and mail\\r\\n\\tDocument in detail and accuracy all customer interactions in NLS\\r\\n\\tClient interactions by phone and email \\r\\n\\tSubmit tickets to other departments for account corrections and/or adjustments or doc request\\r\\n\\tMeet and/or exceed phone performance standards and requirements\\r\\n\\tAccount follow up as needed\\r\\n\\tMinimum average of 50 customer interactions per day\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.\\r\\n\\r\\n\\r\\n\\tSpecial projects\\r\\n\\r\\n\\r\\nAssimilate into the Advanced Financial Company Commitment to Excellence culture through understanding, supporting and participating in all elements of Commitment to Excellence. 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Processing ACH payments setups and cancellations for customer accounts. Assisting customers with logging onto the payment portal, calculating loan payments, sending mail correspondence. The Client Services Specialist will be competent in prioritizing, multi-tasking, self-motivated and trustworthy. \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\r\\n\\t\\t\\t\\r\\n\\t\\t\\t \\r\\n\\t\\t\\t\\r\\n\\t\\t\\r\\n\\t\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nESSENTIAL FUNCTIONS\\r\\n\\r\\n \\r\\n\\r\\nAverage Percent of Time (Must add up to 100%)\\r\\n\\r\\n75% Answering and responding to customers by phone and email\\r\\n\\r\\n15% Processing customer requests by email or mail\\r\\n\\r\\n5% Special projects during slower call volume times\\r\\n\\r\\n5% Working directly with Client Services Manager\\r\\n\\r\\n \\r\\n\\r\\nSPECIFIC DUTIES AND RESPONSIBILITIES\\r\\n\\r\\n \\r\\n\\r\\nAnswering Phones and Emails:\\r\\n\\r\\n\\r\\n\\tReply to questions/concerns\\r\\n\\tLook up account information\\r\\n\\tSet up and expire ACH payments\\r\\n\\tCalculate payment amounts\\r\\n\\tRequest payment and fee adjustments\\r\\n\\tUpload correspondence and documents in NLS\\r\\n\\tSend correspondence and documents by email and mail\\r\\n\\tDocument in detail and accuracy all customer interactions in NLS\\r\\n\\tClient interactions by phone and email \\r\\n\\tSubmit tickets to other departments for account corrections and/or adjustments or doc request\\r\\n\\tMeet and/or exceed phone performance standards and requirements\\r\\n\\tAccount follow up as needed\\r\\n\\tMinimum average of 50 customer interactions per day\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.\\r\\n\\r\\n\\r\\n\\tSpecial projects\\r\\n\\r\\n\\r\\nAssimilate into the Advanced Financial Company Commitment to Excellence culture through understanding, supporting and participating in all elements of Commitment to Excellence. Demonstrate working knowledge of the service standards.\\r\\n\\r\\n \\r\\n\\r\\nRegular attendance in conformance with the standards, which may be established by Advanced Financial Company from time to time, is essential to the successful performance of this position. \\r\\n\\r\\n \",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"GRAND PACIFIC RESORTS INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=368B40669BD5951FB6E5CA6919B74AA9\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"5151 E Broadway Blvd Suite 600\",\"addressLocality\":\"Tucson\",\"addressRegion\":\"AZ\",\"postalCode\":85711,\"addressCountry\":\"USA\"}},\"qualifications\":\"The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tMust have great communication skills and enjoy helping people\\r\\n\\tPrior customer service and/or call center experience taking inbound calls from customers a plus\\r\\n\\tExperience in banking, loans or mortgage a plus\\r\\n\\tEnjoys answering customer questions and finding them solutions\\r\\n\\tGood computer skills\\r\\n\\tAbility to learn quickly and multitask \\r\\n\\tPunctuality and good attendance are a must\\r\\n\\tFlexibility on schedule\\r\\n\\tBilingual in Spanish a plus\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nQUALIFICATION STANDARDS\\r\\n\\r\\n\\r\\n\\tBilingual in Spanish a plus\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nEDUCATION \\r\\n\\r\\n High School graduate or equivalent required\\r\\n\\r\\n \\r\\n\\r\\nEXPERIENCE\\r\\n\\r\\n\\r\\n\\tMinimum one year of customer service and/or call center environment\\r\\n\\tExperience in banking, loans or mortgage a plus\\r\\n\\tBilingual in Spanish a plus\\r\\n\",\"experienceRequirements\":\"The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tMust have great communication skills and enjoy helping people\\r\\n\\tPrior customer service and/or call center experience taking inbound calls from customers a plus\\r\\n\\tExperience in banking, loans or mortgage a plus\\r\\n\\tEnjoys answering customer questions and finding them solutions\\r\\n\\tGood computer skills\\r\\n\\tAbility to learn quickly and multitask \\r\\n\\tPunctuality and good attendance are a must\\r\\n\\tFlexibility on schedule\\r\\n\\tBilingual in Spanish a plus\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nQUALIFICATION STANDARDS\\r\\n\\r\\n\\r\\n\\tBilingual in Spanish a plus\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nEDUCATION \\r\\n\\r\\n High School graduate or equivalent required\\r\\n\\r\\n \\r\\n\\r\\nEXPERIENCE\\r\\n\\r\\n\\r\\n\\tMinimum one year of customer service and/or call center environment\\r\\n\\tExperience in banking, loans or mortgage a plus\\r\\n\\tBilingual in Spanish a plus\\r\\n\",\"validThrough\":\"2026-06-30\"}",
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"qualifications": "<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Must have great communication skills and enjoy helping people</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Prior customer service and/or call center experience taking inbound calls from customers a plus</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Experience in banking, loans or mortgage a plus</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Enjoys answering customer questions and finding them solutions</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Good computer skills</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to learn quickly and multitask </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Punctuality and good attendance are a must</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Flexibility on schedule</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual in Spanish a plus</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-left:24px;text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">QUALIFICATION STANDARDS</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual in Spanish a plus</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px;text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">EDUCATION </span></strong></span></span><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\"> </span></span></span><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"> </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:30px;text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"> High School graduate or equivalent required</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:30px;text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"> </span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">EXPERIENCE</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Minimum one year of customer service and/or call center environment</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Experience in banking, loans or mortgage a plus</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual in Spanish a plus</span></span></span></li>\r\n</ul>",
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