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Client Service Specialist AZ

368B40669BD5951FB6E5CA6919B74AA9 · Advanced Financial Company AZ - Tucson, AZ 85711; 5151 E Broadway Blvd Suite 600, Tucson, AZ, 85711, USA · Active · $18–$20 / hour · Paycom ATS

Job facts

FieldValue
Company368B40669BD5951FB6E5CA6919B74AA9
TitleClient Service Specialist AZ
Normalized title-
Department / team-
LocationTucson, AZ, United States
Work model-
Employment typeFull Time
Salary$18–$20 / hour
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-29 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 368B40669BD5951FB6E5CA6919B74AA9.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Paycom ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Tucson.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company368B40669BD5951FB6E5CA6919B74AA9
Sourced61c4420-1694-4881-b36c-4cc5c9c957cb
ATS providerPaycom ATS

Description

Description Position is primarily responsible for receiving and responding to customer inquiries by phone and email. Processing ACH payments setups and cancellations for customer accounts. Assisting customers with logging onto the payment portal, calculating loan payments, sending mail correspondence. The Client Services Specialist will be competent in prioritizing, multi-tasking, self-motivated and trustworthy. ESSENTIAL FUNCTIONS Average Percent of Time (Must add up to 100%) 75%    Answering and responding to customers by phone and email 15%    Processing customer requests by email or mail 5%      Special projects during slower call volume times 5%      Working directly with Client Services Manager SPECIFIC DUTIES AND RESPONSIBILITIES Answering Phones and Emails: Reply to questions/concerns L ook up account information Set up and expire ACH payments Calculate payment amounts Request payment and fee adjustments Upload correspondence and documents in NLS Send correspondence and documents by email and mail Document in detail and accuracy all customer interactions in NLS Client interactions by phone and email Submit tickets to other departments for account corrections and/or adjustments or doc request Meet and/or exceed phone performance standards and requirements Account follow up as needed Minimum average of 50 customer interactions per day In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions. Special projects Assimilate into the Advanced Financial Company Commitment to Excellence culture through understanding, supporting and participating in all elements of Commitment to Excellence.  Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Advanced Financial Company from time to time, is essential to the successful performance of this position. Qualifications The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Must have great communication skills and enjoy helping people Prior customer service and/or call center experience taking inbound calls from customers a plus Experience in banking, loans or mortgage a plus Enjoys answering customer questions and finding them solutions Good computer skills Ability to learn quickly and multitask Punctuality and good attendance are a must Flexibility on schedule Bilingual in Spanish a plus QUALIFICATION STANDARDS Bilingual in Spanish a plus EDUCATION   High School graduate or equivalent required EXPERIENCE Minimum one year of customer service and/or call center environment Experience in banking, loans or mortgage a plus Bilingual in Spanish a plus

Full job record

Job ID0e0cd26f8f88673b89236f3ff746819810b5bdd1
Org IDd3c6f8ce-afb0-4902-9b9a-003a47729fb5
Source IDd61c4420-1694-4881-b36c-4cc5c9c957cb
Board IDd61c4420-1694-4881-b36c-4cc5c9c957cb
Providerpaycom
Provider Job Key525842
TitleClient Service Specialist AZ
Normalized Title
Statusactive
Activeyes
Location TextAdvanced Financial Company AZ - Tucson, AZ 85711; 5151 E Broadway Blvd Suite 600, Tucson, AZ, 85711, USA
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionAZ
CityTucson
Salary Raw$18.00 - $20.00 Hourly
Salary Min18
Salary Max20
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=525842&clientkey=368B40669BD5951FB6E5CA6919B74AA9
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=525842&clientkey=368B40669BD5951FB6E5CA6919B74AA9
First Seen At2026-05-31 19:08:04Z
Last Seen At2026-06-06 09:58:04Z
Last Checked At2026-06-06 09:58:04Z
Last Changed At2026-05-31 19:08:04Z
Inactive At
Source Posted At2026-05-29 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=368B40669BD5951FB6E5CA6919B74AA9/date=2026-06-06/2026-06-06T09-58-00-750Z-bc268f60c397e55b833785bad91f1148d46c274a3fa71355b8680a56824343ef.json
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NLS\\r\\n\\tSend correspondence and documents by email and mail\\r\\n\\tDocument in detail and accuracy all customer interactions in NLS\\r\\n\\tClient interactions by phone and email \\r\\n\\tSubmit tickets to other departments for account corrections and/or adjustments or doc request\\r\\n\\tMeet and/or exceed phone performance standards and requirements\\r\\n\\tAccount follow up as needed\\r\\n\\tMinimum average of 50 customer interactions per day\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.\\r\\n\\r\\n\\r\\n\\tSpecial projects\\r\\n\\r\\n\\r\\nAssimilate into the Advanced Financial Company Commitment to Excellence culture through understanding, supporting and participating in all elements of Commitment to Excellence.  Demonstrate working knowledge of the service standards.\\r\\n\\r\\n \\r\\n\\r\\nRegular attendance in conformance with the standards, 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she can perform the essential functions of the job, with or without reasonable accommodation.\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tMust have great communication skills and enjoy helping people\\r\\n\\tPrior customer service and/or call center experience taking inbound calls from customers a plus\\r\\n\\tExperience in banking, loans or mortgage a plus\\r\\n\\tEnjoys answering customer questions and finding them solutions\\r\\n\\tGood computer skills\\r\\n\\tAbility to learn quickly and multitask \\r\\n\\tPunctuality and good attendance are a must\\r\\n\\tFlexibility on schedule\\r\\n\\tBilingual in Spanish a plus\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nQUALIFICATION STANDARDS\\r\\n\\r\\n\\r\\n\\tBilingual in Spanish a plus\\r\\n\\r\\n\\r\\n \\r\\n\\r\\n \\r\\n\\r\\nEDUCATION                      \\r\\n\\r\\n  High School graduate or equivalent required\\r\\n\\r\\n \\r\\n\\r\\nEXPERIENCE\\r\\n\\r\\n\\r\\n\\tMinimum one year of customer service and/or call center environment\\r\\n\\tExperience in banking, loans or mortgage a plus\\r\\n\\tBilingual in Spanish a plus\\r\\n\",\"validThrough\":\"2026-06-30\"}",
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    "qualifications": "<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Must have great communication skills and enjoy helping people</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Prior customer service and/or call center experience taking inbound calls from customers a plus</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Experience in banking, loans or mortgage a plus</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Enjoys answering customer questions and finding them solutions</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Good computer skills</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Ability to learn quickly and multitask </span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Punctuality and good attendance are a must</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Flexibility on schedule</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual in Spanish a plus</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-left:24px;text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">QUALIFICATION STANDARDS</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual in Spanish a plus</span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:48px;text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"> </p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">EDUCATION </span></strong></span></span><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\"> </span></span></span><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">                    </span></span></span></span></p>\r\n\r\n<p style=\"margin-left:30px;text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\">  High School graduate or equivalent required</span></span></span></span></p>\r\n\r\n<p style=\"margin-left:30px;text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#000000;\"> </span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><strong><span style=\"font-family:Arial, sans-serif;\">EXPERIENCE</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Minimum one year of customer service and/or call center environment</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Experience in banking, loans or mortgage a plus</span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Arial, sans-serif;\">Bilingual in Spanish a plus</span></span></span></li>\r\n</ul>",
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      "date": "2025-05-12T15:20:49.000Z",
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    "jobTitle": "Client Service Specialist AZ",
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    "positionType": "Full Time"
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