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Assistant Front Office Manager

F9cb1595 157b 4e1d 9cc0 37ec4297608b 19000101 000001 · Los Angeles, CA, US, Los Angeles, CA · Active · $70,304 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyF9cb1595 157b 4e1d 9cc0 37ec4297608b 19000101 000001
TitleAssistant Front Office Manager
Normalized title-
Department / team-
LocationLos Angeles, CA, United States
Work model-
Employment typeFull Time
Salary$70,304 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-17 / 2026-06-18
Changed / last seen2026-06-20 / 2026-06-20

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PageWhat it containsOpen
Company jobsActive postings from F9cb1595 157b 4e1d 9cc0 37ec4297608b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Los Angeles.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyF9cb1595 157b 4e1d 9cc0 37ec4297608b 19000101 000001
Source51e769c0-33a0-4945-838e-3b24442b04a8
ATS providerADP Workforce Now Recruiting

Description

JOB OVERVIEW The Assistant Front Office Manager supports in overseeing the daily operations of the Front Office Department. This role is responsible for ensuring exceptional guest service, operational efficiency, team development, and compliance with hotel standards. Primary oversight includes Front Desk and PBX operations, while providing leadership and support to Bell Services, Concierge, Valet/Parking, and other guest service areas as needed. Such a position serves as a departmental leader, acting on behalf of Front Office leadership when required and ensuring a seamless guest experience throughout all stages of the stay. WHAT WE OFFER Pay rate: $70,304 annually Medical, dental, vision insurance 401(k) with company matching Complimentary Employee Meals Exclusive worldwide Hilton employee travel discount program ... and more DUTIES AND RESPONSIBILITIES Oversee daily Front Desk and PBX operations to ensure efficient and hospitable service Ensure accurate handling of reservations, check-ins, check-outs, billing, and payment transactions Resolve guest concerns and service recovery situations promptly and professionally Maintain high levels of guest satisfaction and support departmental service goals and quality standards Monitor guest feedback, satisfaction scores, and online reviews, implementing corrective actions as needed Serve as Manager on Duty (MOD) when assigned Supervise, coach, and support Front Office team members in their daily responsibilities Assist with recruitment, onboarding, training, scheduling, and performance management Conduct daily shift meetings and ensure adherence to departmental policies and procedures Support employee engagement, accountability, and professional development Assist with performance evaluations and disciplinary processes in accordance with company policies Ensure completion of required reports, logs, audits, and departmental documentation Monitor labor costs, overtime, attendance, meal compliance, and productivity standards Assist with departmental budgeting, expense control, and inventory management Maintain compliance with cash handling, credit card security, and financial procedures Partner with Housekeeping, F&B, Engineering, Reservations, Revenue Management, Sales, and other departments to ensure operational success Ensure compliance with hotel, brand, QA, AAA, safety, and sustainability standards Assist with emergency preparedness, security procedures, and risk management initiatives Represent the Front Office Department in the absence of the senior management QUALIFICATIONS AND REQUIREMENTS Education & Experience High school diploma or equivalent required; associate’s or bachelor’s degree in Hospitality Management, Business Administration, or related field preferred Minimum 2 years of Front Office supervisory experience in a full-service hotel environment required. Previous experience with hotel property management systems (PMS) and guest service operations required Required Skills/Abilities Strong leadership, communication, and interpersonal skills Demonstrated ability to manage multiple priorities in a fast-paced environment Sound judgment, problem-solving, and conflict resolution abilities Proficiency in hotel systems and Microsoft Office applications Ability to foster effective working relationships across departments Schedule The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. Physical, Mental and Environmental & Technical Demands Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, and the employee must be able to perform essential job functions effectively in such conditions. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as (per the Fair Labor Standards Act). Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Full job record

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Source ID51e769c0-33a0-4945-838e-3b24442b04a8
Board ID51e769c0-33a0-4945-838e-3b24442b04a8
Provideradp_workforcenow
Provider Job Key579636
TitleAssistant Front Office Manager
Normalized Title—
Statusactive
Activeyes
Location TextLos Angeles, CA, US, Los Angeles, CA
Department—
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Employment Typefull_time
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CountryUnited States
RegionCA
CityLos Angeles
Salary RawUp to 70304.00 (USD) Annually
Salary Min0
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First Seen At2026-06-18 12:34:31Z
Last Seen At2026-06-20 13:10:04Z
Last Checked At2026-06-20 13:10:04Z
Last Changed At2026-06-20 13:10:04Z
Inactive At—
Source Posted At2026-06-17 17:48:00Z
Source Updated At—
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    "requisitionDescription": "<p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;background:white;' data-pasted=\"true\"><strong><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">JOB OVERVIEW</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\">The Assistant Front Office Manager supports in overseeing the daily operations of the Front Office Department. This role is responsible for ensuring exceptional guest service, operational efficiency, team development, and compliance with hotel standards. Primary oversight includes Front Desk and PBX operations, while providing leadership and support to Bell Services, Concierge, Valet/Parking, and other guest service areas as needed. Such a position serves as a departmental leader, acting on behalf of Front Office leadership when required and ensuring a seamless guest experience throughout all stages of the stay.</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\"><br></span></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;' data-pasted=\"true\"><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>WHAT WE OFFER</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Pay rate: $70,304 annually&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Medical, dental, vision insurance&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">401(k) with company matching&nbsp;</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Complimentary Employee Meals</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Exclusive worldwide Hilton employee travel discount program</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">... and more</li></ul><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>DUTIES AND RESPONSIBILITIES</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Oversee daily Front Desk and PBX operations to ensure efficient and hospitable service</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Ensure accurate handling of reservations, check-ins, check-outs, billing, and payment transactions</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Resolve guest concerns and service recovery situations promptly and professionally</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Maintain high levels of guest satisfaction and support departmental service goals and quality standards</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Monitor guest feedback, satisfaction scores, and online reviews, implementing corrective actions as needed</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Serve as Manager on Duty (MOD) when assigned</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Supervise, coach, and support Front Office team members in their daily responsibilities</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Assist with recruitment, onboarding, training, scheduling, and performance management</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Conduct daily shift meetings and ensure adherence to departmental policies and procedures</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Support employee engagement, accountability, and professional development</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Assist with performance evaluations and disciplinary processes in accordance with company policies</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Ensure completion of required reports, logs, audits, and departmental documentation</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Monitor labor costs, overtime, attendance, meal compliance, and productivity standards</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Assist with departmental budgeting, expense control, and inventory management</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Maintain compliance with cash handling, credit card security, and financial procedures</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Partner with Housekeeping, F&amp;B, Engineering, Reservations, Revenue Management, Sales, and other departments to ensure operational success</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Ensure compliance with hotel, brand, QA, AAA, safety, and sustainability standards</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Assist with emergency preparedness, security procedures, and risk management initiatives</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Represent the Front Office Department in the absence of the senior management</li></ul><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>QUALIFICATIONS AND REQUIREMENTS</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>Education &amp; Experience</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 4.5pt 0in 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">High school diploma or equivalent required; associate&rsquo;s or bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Minimum 2 years of Front Office supervisory experience in a full-service hotel environment required.</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Previous experience with hotel property management systems (PMS) and guest service operations required</li></ul><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>Required Skills/Abilities</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Strong leadership, communication, and interpersonal skills</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Demonstrated ability to manage multiple priorities in a fast-paced environment</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Sound judgment, problem-solving, and conflict resolution abilities</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Proficiency in hotel systems and Microsoft Office applications</li><li style=\"margin: 0in; font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Ability to foster effective working relationships across departments</li></ul><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;'><br><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>Schedule</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\">The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>Physical, Mental and Environmental &amp; Technical Demands</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-right:4.5pt;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, and the employee must be able to perform essential job functions effectively in such conditions.</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;margin-bottom:5.0pt;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>Grooming</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\">All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>STANDARD SPECIFICATIONS</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>&nbsp;</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\">Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\">A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\">This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><strong>This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; employment relationship.</strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif; color: rgb(0, 0, 0);\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\">The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as (per the Fair Labor Standards Act).</span></span></p><p style='margin:0in;font-size:16px;font-family:\"Tahoma\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\"><br></span></span></p><p data-pasted=\"true\"><span style=\"font-size: 14px; font-family: georgia, serif;\"><span style=\"color: rgb(0, 0, 0);\">Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.</span></span></p>\n",
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