Welcome Center Lead

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    "raw": "Habersham YMCA - Savannah, GA 31405; 6400 Habersham St, Savannah, GA, 31405, USA",
    "city": "Savannah",
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    "jobId": 202268,
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    "jobTitle": "Welcome Center Lead",
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    "description": "<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\"><span style=\"color:#00b0f0;\">POSITION SUMMARY: </span></span></span></span></span></p>\n\n<p style=\"margin-left:1px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">The Welcome Center Lead is responsible for the daily operation of the administration office of the branch. Primary duties include maintaining all pertinent records and providing excellent customer service to members and program participants. In addition, every position in the YMCA of Coastal Georgia, Inc. is responsible for upholding the Judeo-Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect, and responsibility. </span></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\"><span style=\"color:#00b0f0;\">ESSENTIAL FUNCTIONS: </span></span></span></span></span></p>\n\n<ol>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Ensure timely and accurate membership services including new member entry, changes, terminations and posting of membership payments </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Supervise front desk staff to ensure quality customer service </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Assist in the overall retention and satisfaction of YMCA members through appropriate customer service </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Maintain a positive and cheerful attitude with staff, peers, and program participants. </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Responsible for weekly membership reporting </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Process financial assistance applications </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Increase member retention through regular check-in calls and follow-up </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Verify compliance with third party billing requirements </span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Assist in the overall retention and satisfaction of YMCA members through appropriate customer service</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Assist in the Annual Campaign fundraising program for the YMCA</span></span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">Performs all other duties as assigned</span></span></span></span></li>\n</ol>\n\n<p style=\"margin-left:-1px;text-align:justify;\"><i>This organization has <b><u>zero tolerance</u> </b>for abuse and will not tolerate the mistreatment or abuse of consumers in its programs. Any mistreatment or abuse by an employee or volunteer will result in disciplinary action, up to and including termination of employment or volunteer service and cooperation with law enforcement. This organization takes every allegation of abuse or misconduct seriously and will fully cooperate with the authorities to investigate all cases of alleged abuse or misconduct. Employees and volunteers shall cooperate with any external investigation by outside authorities or internal investigation conducted by the organization or persons given investigative authority by the organization. An employee or volunteer’s failure to cooperate with an investigation will result in disciplinary action up to and including termination of employment or dismissal from the organization.</i></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\"><span style=\"color:#00b0f0;\">SUPERVISORY RESPONSIBILITIES</span></span></span></span></span></p>\n\n<p style=\"margin-left:-1px;text-align:justify;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Cachet Book', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-size:10.5pt;\">This job requires leadership of other welcome center staff. Responsibilities may include training employees; planning, assigning, and directing work; monthly scheduling; and addressing complaints and resolving problems.</span></span></span></span></p>",
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